I have a grey screen at startup and cannot go any farther.

Hello,
My problem is similar to other folks problems.  At startup I first experienced a flashing file folder with a question mark.  After I tried to shut down and reboot I experienced a grey screen.  After another shutdown and reboot I experienced an apple symbol with a spinning sphere below.  I rebooted again after several minutes of watching this and no action.  Now, I just recieve a grey screen.
I have tried some of the support tips with no success.  Can anyone assist in walking me through a sure fire method(s) of getting my macbookpro up and running again.
I'm running on snow leopard.  Macbook pro circa 2006..
Thanks

Here's a great Apple doc. on the subject.
DALE

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    EtreCheck version: 2.1.1 (104)
    Report generated 6 de dezembro de 2014 13:29:43 BRST
    Hardware Information: ℹ️
      MacBook Pro (15-inch, Early 2011) (Verified)
      MacBook Pro - model: MacBookPro8,2
      1 2.2 GHz Intel Core i7 CPU: 4-core
      4 GB RAM
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6750M - VRAM: 1024 MB
      Color LCD 1440 x 900
      Intel HD Graphics 3000 - VRAM: 384 MB
    System Software: ℹ️
      Mac OS X 10.6.8 (10K549) - Uptime: 0:31:56
    Disk Information: ℹ️
      TOSHIBA MK7559GSXF disk0 : (698,64 GB)
      S.M.A.R.T. Status: Verified
      - (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 749.81 GB (378.70 GB free)
      MATSHITADVD-R   UJ-898 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple, Inc. MacBook Pro
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      [not loaded] org.samba.winbindd.plist [Support]
    Launch Agents: ℹ️
      [running] com.babylon.activation.plist [Support]
      [loaded] com.divx.dms.agent.plist [Support]
      [loaded] com.divx.update.agent.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
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      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
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      [loaded] com.adobe.ARM.[...].plist [Support]
      [loaded] com.facebook.videochat.[redacted].plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [running] com.skype.c2c_service.plist [Support]
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      iTunesHelper UNKNOWNHidden (missing value)
      FaceboxPro Aplicativo (/Applications/FaceboxPro.app)
      Safari Aplicativo (/Applications/Safari.app)
      Octoshape Aplicativo (/Users/[redacted]/Library/Octoshape/Octoshape.app)
      uTorrent UNKNOWN (missing value)
      Dropbox Aplicativo (/Applications/Dropbox.app)
      Inkscape UNKNOWN (missing value)
      RealPlayer Downloader Agent Aplicativo (/Users/[redacted]/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)
      HP Product Research Aplicativo (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
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      OVSHelper: Version: 1.1 [Support]
      Google Earth Web Plug-in: Version: 7.1 [Support]
      Flip4Mac WMV Plugin: Version: 2.4.4.2 [Support]
      RealPlayer Plugin: Version: Unknown [Support]
      AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
      FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 [Support]
      DivX Web Player: Version: 3.1.1.9 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Support]
      Flash Player: Version: 15.0.0.239 - SDK 10.6 [Support]
      QuickTime Plugin: Version: 7.6.6
      iPhotoPhotocast: Version: 7.0 - SDK 10.7
      SharePointBrowserPlugin: Version: 14.1.2 [Support]
      AdobePDFViewer: Version: 10.1.12 [Support]
      JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
    User internet Plug-ins: ℹ️
      npsf_uni: Version: sf 3.3.2.1 [Support]
      OctoshapeWeb: Version: 1.0 - SDK 10.8 [Support]
    Safari Extensions: ℹ️
      Searchme Adware! [Remove]
      Skype Click to Call
      iSkyDeluxe
      TED HTML5 video playe
    Audio Plug-ins: ℹ️
      iSightAudio: Version: 7.6.6
    3rd Party Preference Panes: ℹ️
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      Skype Click to Call  [Support]
      Tuxera NTFS  [Support]
    Time Machine: ℹ️
      Time Machine information requires OS X 10.7 "Lion" or later.
    Top Processes by CPU: ℹ️
          5% WindowServer
          4% DivXMediaServer
          1% fontd
          0% RealPlayer Downloader Agent
          0% WebProcess
    Top Processes by Memory: ℹ️
      296 MB WebProcess
      202 MB FaceboxPro
      185 MB Microsoft PowerPoint
      163 MB Safari
      137 MB Microsoft Word
    Virtual Memory Information: ℹ️
      843 MB Free RAM
      1.76 GB Active RAM
      706 MB Inactive RAM
      978 MB Wired RAM
      577 MB Page-ins
      0 B Page-outs
    Diagnostics Information: ℹ️
      Dec 6, 2014, 12:58:24 PM Self test - passed
      Dec 6, 2014, 12:23:11 PM Kernel_2014-12-06-122311_MacBook-Pro-de-...panic [Details]
      Dec 6, 2014, 07:08:28 AM PluginProcess_2014-12-06-070828_MacBook-...crash
      Dec 5, 2014, 05:24:39 PM WebProcess_2014-12-05-172439_MacBook-Pro...crash
      Dec 5, 2014, 10:45:59 AM Kernel_2014-12-05-104559_MacBook-Pro-de-...panic [Details]
      Dec 5, 2014, 10:18:14 AM Kernel_2014-12-05-101814_MacBook-Pro-de-...panic [Details]
      Dec 3, 2014, 08:28:35 PM locationd_2014-12-03-202835_localhost.crash
      Dec 5, 2014, 10:25:44 AM Kernel_2014-12-05-102544_MacBook-Pro-de-...panic [Details]

    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup Issues - Resolve
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