I have a hard drive with my data from my previous PC, it won't recognise on my macbook!!

Please please please help me
I have all my data from my previous PC laptop from when it died and its on an external hard drive.
I looked at the online tutorial and the macbook is not recognising the hard drive.
I have been on hold to mac online support for over 30 mins now...
Any help would be great.
Being a brand new mac user I have no idea.
Thanks

carafromwa wrote:
Sorry I should have said that I took my macbook and the external hard drive into the mac store today.
I have booked an appoitment to go into to see them again tomorrow, if they cant get it to work.
It's possible is the PC drive is formatted NTFS by Windows.
Mac's can't read NTFS format natively, third party software has to be installed on your Mac.
The third party NTFS software could be installed on all the Apple Store computers and not all the Genius Folks might not be aware of this.
http://www.paragon-software.com/home/ntfs-mac/
carafromwa wrote:
I just want my money back and will never use apple again.
If it's defective hardware, I don't blame you.
My suggestion is to have the Genius Folks transfer your PC data using one of their Mac's with the NTFS software installed. Then have them re-format your drive for your Mac so you can continue to use it.
You can also choose to install the NTFS software, that might be what your problem really is.
Hope this helps.

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