I have a HP 6510 All in One printer Model # CQ761A. It does not respond to touching the screen

I have a HP 6510 All in One printer Model # CQ761A. Using Windows XP.
Power light is on and wireless light is on. When I touch the touch screen there is no response from the printer. The computer and network does not see the printer and power button will not power down the printer. I have to unplug the power from the printer to get it to turn off then on and start working. Works fine for a day or two then back to malfunctioning.

Try working through this support document. it walks through resetting the power module and testing it. It also includes a video which is very helpful.
The HP Product Won't Turn On or Respond
If this does not resolve your issue post back so we can get it fixed for you.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Similar Messages

HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

My new (as of 3/14/2014) 7520 is connected (wirelessly) to an all-Apple wireless network. with four computers (and, at times, two iPhones) sharing that network.
While I can print to the 7520 and also scan from it, I cannot access the 7520's Embedded Web Server, no matter what I try.
I have located the 7520's IP address on its display and entered it into the Safari web browser's address field as 192.168.1.7 (with the usual http colon slash slash prefix, of course). When I hit return, the browser's progress bar appears and then stalls. After 30 seconds, the progress bar disappears and nothing else happens.
While trying to find what might be causing this problem, I have also…
• disabled the network's (and my computers') firewalls,
• used the 7520's Bonjour address,
• tried both addresses using Safari on …
- a MacBook running OSX 10.6 (Snow Leopard),
- a MacBook Pro running OSX 10.7 (Lion),
- a MacBook Pro running OSX 10.8 (Mountain Lion),
- a Mac mini running OSX 10.9 (Mavericks), and
- an iPhone 4 running iOS 7.1
- an iPhone 5 running iOS 7.1
• made sure I was using the latest version of the printer driver software and HP Utility, and
• used the HP Utility to attempt to access EWS,
…all without success -- that is, on the laptops, nothing is displayed. On the iPhones, Safari reports that it "could not open the page because the server stopped responding."
Furthermore, although I can turn on and connect to the 7520's Direct Wireless wi-fi channel with my laptops and iPhones, typing the address for the EWS (specified in the printed Network report as http://192/168.223.1) in the browser and pressing Enter again yields the same result.
I had all these problems with a 7520 I bought from a local computer store. I contacted HP Tech support by chat, spent 4 hours walking through resets and other tests with them, and they decided to send me a new 7520. I have sent back the first 7520, installed the new one, and the problems persist with the replacement 7520!
What do you think might be wrong here? Do you have any advise or trouble-shooting guidance?

Okay… I did as you advised — as best as I could, that is… the link you posted yielded a page marked "HP was unable to find the page you wanted."
In any case, I changed the DHCP range to 192.168.1.100 thru 150.
Using the following procedure, I believe I set the 7520 to the static address 192.168.1.10 (using the 7520's control panel, from the home screen)…
• Tapped the radio (wireless) icon, second from the left on the top bar of the screen.
• Tapped "Settings" button, lower-left screen.
• Tapped "Advanced Settings" bar (second fom bottom).
• Tapped "IP Address" bar (at top).
• Entered "192.168.001.010" in the IP address field.
• Pressed the home button icon to the upper left of the display.
• Tapped the wireless icon in the top bar again and confirmed that the IP address had been changed to … .10
With that done, I tried
http://192.168.1.10/
in the browser of a couple of my computers (OS X Lion MacBook Pro, OS X Mountain Lion MacBook Pro).
Still no joy.
In case you don't alread know, Airport base stations can be set to reserve specific IP addresses for static IP devices or services. I reserve an IP address for testing database and OS X servers on my network (for clients). You can reserve as many such IP addresses as you like in the "Network" tab of a base station (using Airport Utility) as shown here…
Based on your advice, I have reserved the … .10 address, as you can see. Hope this is useful to you.

I have an HP C6300 All In One Printer (wireless). It is always going "Off-line".

We have an HP C6300 All In One Printer that is wireless. We try and set the Properties on the laptops to "Use Off-Line" but that does not help. At points some of the laptops work and some don't. Now none of the computers can print. I have unplugged the printer and re-assigned it to my wireless network and nothing is working. we are out of warranty so I would have to pay for any tech support which is probably more than the printer cost, so if I cannot solve this I am getting rid of this printer!!

HI,
You should be able to just leave it on, it should have a sleep mode which it will enter after a while.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error.

Hi, I have a HP f380 all in one printer. I have installed new black ink cartridge and get error stating please insert black ink cartridge.
Please Help

Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

TS4212 can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected. I have been looking for over a week now   and even chatted with the USA but cannot get it to work

can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected.   what do I do
I have been looking for over a week now   and even chatted with the USA but cannot get it to work.
I am really struggling

Thanks
someone named Eloisa   she gave me   a phone no.   or visit hp.com/uk
cannot make head nor tale of it all. I am old. and find everything hard to undertstand

I have aHP Photosmart C8180 All-in-One Printer that won't stay on

I have aHP Photosmart C8180 All-in-One Printer that when I turn it on it looks like it is going to start, then the light on the light scribe door goes on and off, it makes a clicking noise then the printer shuts off, then comes back on and does the same thing over and over.

Hello Gr8fulbuck, I see you are having an issue with your printer and I would like to help.
I just need some information from you first. Do you have your printer plugged directly into a wall outlet? Have you power reset your printer? Have you tried to plug it in to a different wall outlet? Have you tried using a different power cable?
Which model of printer do you have?
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01887241
Power reset - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03177455
Please respond with this information, I would be happy to help you.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

TS1559 wi-fi does not respond ; in settings when i get to screen: chose a network even that wi-fi is on the whole screen freezes and does not respond to touch. i have to press home button to go out. settings point is not coresponding either (in top left c

wi-fi in settings does not respond to touch, page becomes frozen and i have to out from it with home button. can not choose network or anything on that screen!?

noelani72 wrote:
I'd be curious to go buy an old Linksys WRT54G Wifi Router and see how the iPads work on it....but my lord, I have already spent so much time on this issue as it is.
Message was edited by: noelani72
Unless you get that WRT54G for free or next to free, pass on it and pick up an old apple WAP off eBay or similar site. Like you my iPad has a connectivity problem with the WRVS4400N running iOS 4.2.1, where it didn't have trouble with iOS 3.2.2 and ran fine for five months.
My solution at the office was to spur a second router off my DSL router just for the iPad. The first was a WRT54G that had to be set to only one 802.11 protocol to keep the iPad reliably connected, but swapped it out for an old airport extreme that I kept on after testing it to be good. With a home network like you describe, I would run a subnet off the WRVS4400N just for iPad using an apple WAP (the configuration app for Windows is easy to use).
Good luck.

When initiating an e mail to someone with several addresses used in the past the one I use most often does not come up in the first position. How can I get these multiple e mails prioritized?

When initiating an e mail to someone with several addresses used in the past the one I use most often does not come up in the first position. How can I get these multiple e mails prioritized?

We are talking about the Mail app, right? In the Mail menubar, click on Window and then Previous Recipients:
That eliminates the previous recipients. If you are talking about the suggestions because there are 10 people with the name 'Steve' in your Contacts, then I do not know how to eliminate those unless you change the name slightly or wait until you type the last name or some other differentiator.

Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black, when I try to synchronise my ipod to my library it comes up with a message saying "iTunes could not back up the ipod because a session could not be

Does anybody know why my ipod touch 3rd generations screen does not show anything? The screen is all black constantly. When I try to synchronise my ipod with my iTunes library it comes up with a message saying " iTunes could not back up the ipod because a session could not be started with the ipod. Please help and reply if you know an answer!!!

Try this previous discusssion:
https://discussions.apple.com/message/12518406#12518406

I have areas of my iPad screen that does not respond to touch. Is that normal? The area is random and not always the same location. How can I fix?

I have areas of my iPad screen that does not respond to touch. Is that normal? The areas are random and not always in the same place. Is there anything I can do to fix this problem?

Have you tried rebooting it by holding the home and on button until the Apple logo appears?

Whenever I close my laptop then open it it does not turn back on, the screen stays off but I will hear the fan running. I then have to physically press the power button for it to turn on. Help!

Whenever I close my laptop then open it it does not turn back on, the screen stays off but I will hear the fan running. I then have to physically press the power button for it to turn on. Help!

Try here. iPhone and iPod touch: Frozen and unresponsive

My ipod gen 5 does not respond to touch. It plays all by itself, the snooze button is set. I can not get it to change because when I touch it nothing happens. What do I do?

My ipod gen 5 does not respoind to touch. It plays all by itself and seems to have the snooze set. It seems to work okay but It won't respond when I touch it. can anyone help?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

The iBook store icon: store does not respond to touch. I have bought three books before. Now it does not work.

I am trying to buy an ebook from the iBook store on my iPad mini. The icon for the store in iBooks does not respond to the touch.

Have you tried resetting your iPad?
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).
No data will be lost.

Hi there, I have a Brother 7820N all-in-one printing with Black line

Hi there,
I have Brother all-in-one that just recently started generating copies with several black lines, on the right side of the page, about 1 inch from the margin.
This happened a few years ago I was able to contact Brother support, by phone, they answered the call and guided me through the process to eliminate the problem. I can not get any phone numbers for Brother Customer Service any more and the copies just look terrible.
Can anyone walk me through how to eliminiate this problem?
thanks!
Laura

Open System Preferences > Print & Scan then select the Print tab then click Open Print Queue
Delete all jobs from the print queue
Restart your Mac and restart the printer.
See if that made a difference.
If not, might be corrupted print preferences ...
Open the Finder. From the Finder menu bar click Go > Go to Folder
Type or copy paste the following:
~/Library/Preferences/com.apple.print.PrintingPrefs.plist
Click Go then move the com.apple.print.PrintingPrefs.plist file to the Trash.
Try printing.
message edited by: cs

I have a HP 6510 All in One printer Model # CQ761A. It does not respond to touching the screen

Similar Messages

Maybe you are looking for