I have a HP ENvy Touchsmart Ultabook 4, touchscreen is not working.

I was working, touchscreen was ok, but suddenly I started getting arrows poinitng to all in the scren asking me to touch or point... I did not understand what happen. but after this the touchscreen is not working anymore.. What did I do wrong?
Could you help me.. 
tks.  

Hi pamezcuar,
Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having a problem with your TouchScreen and I will be happy to help. It almost sounds like it was going through a tutorial or configuration. To be able to assist you I will need to know what operating system you are running and the product number for your Ultrabook.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Similar Messages

  • My HP Envy Touchsmart 15 jo52nr mousepad does not work or disabled

    My HP Envy Touchsmart 15 jo52nr Notebook PC mouse is disabled I have to use my touchscreen im actually typing from my Envy Touchsmart Plz Help

    Hi @Sajid_Ali ,
    Welcome to the HP Forums!
    I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    Thank you for your query.
    I grasp that after an Windows 8.1 update that you lost the sound on your headphones.   There has been a recent Windows update that has been causing some audio issues.
    No Sound from Speakers (Windows 8)
    If this has not resolved your issue I would do a recovery back to factory and then retry the update.
    Performing an HP System Recovery (Windows 8)
    During the recovery process you will have an opportunity to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.
    Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
    Here is a link to Updating Windows 8 to 8.1 to assist with updating it again.
    You can also contact HP support for assistance. They can remotely log onto your system to help locate and resolve issues.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
    I hope this is helpful!
    Sparkles1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

  • HP Envy Touchsmart 15 finger print reader not working

    Hello, I've had my HP Envy touchsmart 15 for little under a month now and it's been going great until yesterday and today, the finger print reader hardware has started acting up.I log into my account fine and then when I leave my laptop for a little bit, I then return to log in and it won't let me use the finger print reader, it doesn't flash red or white, it just stops working. So I then try to log in using my password but I can't because it's saying my finger print is not recognised and keeps flicking bad and forth to that message. So basically it seems to think I'm rubbing my finger over it when i'm not even when the lights aren't flashing or anything and to solve this I have to power it off with the power button, which is not ideal at all. This is a problem, any help?

    I've had this issue on and off with my laptop, as well. It has persisted through Windows 8, 8.1, and even started up again after upgrading to Windows 10 this week. I've also done the Simple Pass uninstall/reinstall thing, as well as used updated versions of such with the problem recurring. I reloaded a fresh install of Windows 8.1 earlier this year, only to have the problem persist. This week, I decided to forgo the HP software entirely and start using the Windows Hello feature that allows Windows to natively access the fingerprint reader without any other software required. Here's what I have figured out:The issue seems to be caused by the activation of a power saving profile at shuts down the fingerprint reader out of perceived conservation. Disabling this feature seems to have wholly rectified the issue.Windows 10 has installed the most recent Validity Sensors driver for the device, and it seems to work well.Here's how I fixed it, which should work for you:At the risk of shilling for Microsoft, run all the Windows Updates needed to get your PC to prompt an update to Windows 10. (The HP software seems to be at least partly to blame, and I hated the latest iteration of Simple Pass.) The Windows Hello feature should work well, as this device is supported. All instructions below assume you have installed Windows 10.Before continuing, uninstall HP Simple Pass from the control panel or through the new Windows 10 applications window (in Settings).If you have the "My Computer" icon on your desktop, right-click it and select Properties to open the System window. Then, select "Device Manager" from the upper left column of the System window.  (If you don't have the icon on your desktop, type "device manager into the search/Cortana dialog on the Windows taskbar, and select the top/highlighted result.)In the Device Manager window, click on the small right-carat next to the "Biometric Devices" entry.Right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.First, select the Power Management tab at the top of the dialog. DESELECT the checkbox marked, "Allow the computer to turn off this device to save power."Next, select the Driver tab. Click on the Disable button near the bottom of the dialog.Press OK.Again, right-click on the Validity Sensors entry, and select Properties to bring up a device properties window.Again, navigate to the Driver tab.This time, select the Enable button (where the disable button was previously).  Press OK to close the dialog. (Your fingerprint sensor should flash a couple of times, but don't worry if it doesn't.)Close all of the windows you have opened.Open the Start Menu and select Settings.Click on Accounts at the far right side of the window.Click on Sign-in options in the left-side list.Under the Windows Hello heading, follow the step it gives to set up your fingerprint reader.Since doing so, I have had no further problems with the fingerprint reader. It seems to work reliably, but I'll update this post if I run into any issues. Good luck!

  • Touchsmart 320-1030 Touchscreen is not working after OS re-install

    HDD crashed, and was replaced with new, re-installed system from factory recovery CDs, now touch screen does not work. I have re-installed the drivers to no avail. system Properties says under Pen and Touch:  No Pen or Touch Input is available for this Display. It used to work before the hard drive crashed. Is there a setting in the BIOS? or something else I may have missed?
    Thanks

    Hello @ncmich2,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I have read your post on how the Touchscreen of your desktop computer is not working after replacing the Hard Drive, and I would be happy to assist you in this matter!
    To re-enable the touchscreen features on your computer, I recommend re-installing the original software and hardware drivers that first came with your computer. This can be done by following the steps in this document on Using Recovery Manager to Restore Software and Drivers (Windows 7). To update the newly installed software, please follow this resource on Using HP Support Assistant (Windows 7).
    Please re-post with the results of your troubleshooting, and I look forward to your reply!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • I have Dreamweaver cs5.5 on a computer that is not working. Can I download a trial on my new laptop?

    I have Dreamweaver cs5.5 on a computer that is not working and in the shop. Can I download a trial dreamweavercs6 on my new laptop with the intention of upgrading when I get my desktop back?

    You are welcome to utilize the trial for up to 30 days.   There is not a requirement that you need to purchase the software.
    You may also want to post in the Dreamweaver forum to see if there will be any compatibility issues if you do decide to return to Dreamweaver CS5.5.  You can find the Dreamweaver forum at http://forums.adobe.com/community/dreamweaver.

  • I've had to reset my ipad to factory settings and restore from backup (have also got new softwear) my passcode is now not working - any ideas on the default?

    i've had to reset my ipad to factory settings and restore from backup (have also got new softwear) my passcode is now not working - any ideas on the default?

    Typos mad = and
    Receive = retrieve

  • I just got the iPhone 5 and noticed that the message alerts will only alert once . I have it set up as 3 times and its not working . Please help. I'm running 6.0.2 and I really starting to get ****** off with apple products

    I just got the iPhone 5 and noticed that the message alerts will only alert once . I have it set up as 3 times and its not working . Please help. I'm running 6.0.2 and I really starting to get ****** off with apple products

    Instead of getting annoyed, read the User's Guide and try basic troubleshooting.

  • My itnues for pc is not working :( it shows that iTunes has stop working,I have downloaded Itnues many times but still it is not working, please help me

    my itnues for pc is not working it shows that iTunes has stop working,I have downloaded Itnues many times but still it is not working, please help me

    Please helppppp

  • I downloan and updated my iphone software ...i have tried to activate it back but it is not working out error message always what can i do?

    i downloan and updated my iphone software ...i have tried to activate it back but it is not working out error message always what can i do?

    this is the error message........we are sorry we can not continue with your activation please contact customer care
    another message will say actiavtion server not available;
    please what should i do?

  • TS1559 hello guys i wanted to ask u about my ipad wifi is not turning on and i have tried to reset the network but still is not working please i need ur help

    hello guys i wanted to ask u about my ipad wifi is not turning on and i have tried to reset the network but still is not working please i need ur help

    Thank you. I will try your tip. And if it works, I'll give you 10 points . But now its been charging for hours and its still the same . But thank you!

  • HT4865 Have tried to verify my icloud account, but its not working the Verifying screen is just scrolling round, but not doing anything

    Have tried to verify my icloud account, but its not working, the Verifying screen has been scrolling for ages now, it seems stuck, but it wont let me do anything, please help

    " I ordered the Snow Leopard software and tried installing it, but it stopped and said to clean the disk."
    First off, your installation disc is in all likelihood faulty.
    This has been a known issue in the past:
    Faulty Snow Leopard install discs - Apple has no timeline on ...
    http://store.apple.com/us/help/returns_refund#policy:
    *You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

  • I have a generation 1 ipod touch my wifi is not working, under setting the wifi says no wifi and is gray.  i have tried resetting it and its not workin. what should i do, please help. thanks

    i have a generation 1 ipod touch my wifi is not working, under setting the wifi says no wifi and is gray.  i have tried resetting it and its not workin. what should i do, please help. thanks

    If a restore did not fix it, you have a hardware issue--possible bad wi-fi radio.
    Basic troubleshooting steps. 
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 

  • Itunes will not respond to my ipod touch, i have re-installed countless times and it still is not working. i have also tried different USB's and nothing. please help!

    Itunes will not respond to my ipod touch, i have re-installed countless times and it still is not working. i have also tried different USB's and nothing. please help!

    - Try here:
    iOS: Device not recognized in iTunes for Windows
    - Next try a different computer to help determine if you have a computer or iPod problem.

  • Itunes does not open,everytime i try it says "The itunes application could not be opened. The required folder cannot be found" I have tried the shift key option but that does not work. help!!

    I cannot open itunes. Everytime i try it says "The itunes application could not be opened.The folder cannot be found." I have tried the shift key option but this does not work. Please help.!!

    Try the actions here for that driver.
    iOS: Device not recognized in iTunes for Windows
    I would first do this:
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • HT4623 My iPhone is locked with the connect to iTunes logo on screen. I have connected and trying to restore but it is not working. I have turned it on and off but to no avail.

    This has happened doing the latest software update. I think I accidentally deleted iTunes before doing the latest update in trying to make room on the phone when it came up with limited space.
    My iPhone is locked with the connect to iTunes logo on screen. I have connected and trying to restore but it is not working. I have turned it on and off but to no avail.
    The restore says two hours to down load. Has anyone else had this problem.

    iOS: Unable to update or restore

Maybe you are looking for