I have a HP Officejet Pro 8500A that stopped printing from my HP Pavilion notebook.

I have a HP officejet pro 8500a printer that has stopped printing. It will not print anything off of my HP pavilion notebook and I just found out that it will not copy anything either. Does anyone know what the problem may be?

HI @anewleaf , and welcome to the HP Forums!
I see you're running into copy and print issues. I'd love to help!
I have a few questions before we get the ball rolling:
Are you using Windows or Macintosh?
If you are using Windows, is it a 32-bit or a 64-bit system?
Do you recieve any errors?
Is the printer not printing any pages, or printing blank pages?
I'm including documents that will help you find the system info:
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Yes, after an hour online following time on the HP online site, the technician's Hardware Supervisor said I needed a new printer. Thanks for your answer.

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Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
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Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
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When a solution is found please mark the post that solves your issue.

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Hello boojoo1tw,
Welcome to the HP Forums!
I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
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Hi RiverBirch,
What brand and model is your router?
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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I have a HP Officejet Pro 8500A that stopped printing from my HP Pavilion notebook.

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