I have a hp pavilion dm4 laptop

I have a hp pavilion dm4 laptop and it so happend that it suddelny stopped working and started displaying black screen and the caps lock button is blinking. Wat myt b d problm. Ny1 with perfct solution reply ASAP Problem with display

Hi NECROMANCER274, and welcome to the HP Support Forums!
I understand that you are getting a blank screen and your caps lock button is blinking. I will try my best to help you with this problem. To better guide you, could you please give me the full model number or product number of your Notebook and the operating system that is currently running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?
In the meantime, this document for Blank Screen LED Error Codes will have information on the blinking Caps light.
I hope this helps, please let me know how it goes.
Thank you and have a great day!
I worked on behalf of HP.

Similar Messages

Internal Microphone not working on Pavilion dm4 Laptop

I have an IDT High Definition Audion CODEC internal microphone on a Pavilion dm4 laptop.
I was advised by an helpful HP support person to uninstall and re-install drivers and this I have done a couple of times.
Occasionally the microphone works but more often it is still not working from Start up. It is not working today!
I am trying to use Skype.
I have checked that the driver is up to date. ( right click on IDT in Device Manager) and this was confirmed.
I would be very grateful for any other suggestions.
Christopher

Thanks for the suggestion.
I opened the Sound control panel as you suggested and the Internal Mic (IDT) is shown in the list of microphones and has a green tick ( and is already enabled in properties). It is selected as a default device. ( the icon shows a picture of the laptop indicating the microphone on the lid not the picture of the microphone as shown in your clip)
In the Sound control window there is a sound indicator panel to the right of the internal Mic Icon that has a green bar that moves up and down - indicating that the microphone is responding to sound.
However it is still not working in Skype and it is the Internal Mic that is selected as the device here.
Very frustrating as I really would like to Skype. I tried uninstalling and re-installing Skype Version 5.5.0.117 and this has not made any difference.
Any other thoughts?
Christopher

Can someone please help!!! me i have a HP Pavilion dv6636nr laptop and no sound

i have a HP Pavilion dv6636nr laptop and were my sound icon is located it has a (x) on it and it says no audio output device is installed I've tried everything i download the audio driver from hp ssoftwear & downloads and i get a error msg that reads driver installation failed :could not find the device for this driver can someone pleaseeeessss!!!!!!!!!!!!!!!! help

someonehelpmaddy wrote:
My Mac knows that it is connected to the montior...
Open your Displays system preferences. Is there an Arrangement tab and does it show two screens? If no Arrangement tab then your mac does not know it has two screens. Maybe smc and pram reset will shake it free and maybe not. Maybe there's something wrong with the connection. Thunderbolt plugs are similar to mini-displayport plugs so make sure the plug is pushed firmly in so that essentially all the metal part disappears inside the socket. The plugs can be a little tricky in that you need to make sure the plug is fully seated in their socket.
If you do see two screens in the Arrangement tab then click Detect Displays and Gather Windows to get the Displays preferences of the other monitor on to your main monitor. Check the resolution and if there is a refresh rate check that as well.

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

I have an HP Pavilion zv6000 laptop with which I have used iTunes for years. I downloaded iTunes version 11.1.4.62 and rcvd error msgs (Apple Mobile Device failed to start. Verify sufficient privileges to start system svc. Then a MSVCR80.dll not found.???

Hello Don,
Thank you for the details of the issue you are experiencing with iTunes. I suggest removing iTunes and all related components and reinstalling iTunes for the issue you described. The following article has steps to do this(it is important to remove all components in the order listed):
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
I recommend continuing with these articles if you continue to experience issues with iTunes:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have an HP Pavilion g6 laptop, and am trying to set up my recovery discs. I get an error message

I have an HP Pavilion g6 laptop, and am trying to set up my recovery discs. I get an error message that states "inserted media not supported". I am using CD-R Music discs. Is the problem "Music" ? Will it not recognize a blank music disc?

Hi,
Yes, it is the discs that are the problem - you will need to use good quality DVD+R or DVD-R discs. See the section under the sub-heading 'Create a set of operating system Recovery Discs' on the link below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01895783
Regards,
DP-K
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Microsoft MVP - Windows Experience

? i have a hp pavilion g6 laptop comes on wont boot 4 months old

? i have a hp pavilion g6 laptop comes on wont boot 4 months old wont boot to hd or cd can get to bios it dont help tryed to restore was not much on it .

Hi,
If it won't boot from the Hard Drive or Optical Drive, you may well have a fault with the Sata Controller on the Motherboard - at the end of the day, by far your best option as your notebook is still under warranty, is to contact HP and arrange for it to be repaired.
If you live in the US, contact HP Here.
If you are in another part of the world, start Here.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

Hi, I have a HP pavilion dv4 laptop computer. My E:\ CDDVDW TS-L633M cd drive has stopped working

Hi I have a HP Pavilion Dv4 laptop computer. My E:\ CDDVDW TS-L633M cd drive has stopped working. When I insert a new CD or an exiting cd into the cd drive, the computer displays a message to insert a cd into the drive. i Know that the cd that I'm inserting into the drive should be readable, but the computer doesn't recognize it. When I run the HP support assistant, and choose the HP Optical Disc Drive Check, I get the message "Insert media in : E:\ hp CDDVDW TS-L633M
If you want to do write testing, insert blank writeable media, Otherwise, read-only testing will be performed. When I insert a disk with a program that I want to install on the computer into the cd drive and click the next button, I get a window that says:
"Media Identification:
Wait while the media is being Identified."
Then another window is displayed with the message:
"Media Identification
No disc has been detected."
But I know that the disk is formatted correctly for my cd reader to recognize it.
Please Help,
-Ron

Hi Ron,
First, try the automated fixit from Microsoft on the link below.
Windows 7
Vista
Check if the drive is now working.
If the drive is not working, click the Start Menu, open the Control Panel and click on Device Manager. Next click to open DVD/CD-ROM Drives. Right click the drive and select uninstall. Do not delete drivers if asked. When the device has uninstalled click on the 'Scan for Hardware Changes' icon ( usually just below Help on the toolbar ). Let windows reinstall the drive and see if it now works.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Dead Pavilion dm4 Laptop Motherboard

I was abble to dismantle my Hp Pavilion dm4 laptop, because it refused to charge wen i plugged its charger to it neither did it come up wen i tried to power it. I narrowed the symptoms to a possible component failure on the motherboard. I checked the board and saw this number (zidane 2b 6050A2435101 MB-A02). Any ideas where I cld possible find an exact replacement for it. I live in West Africa, Nigeria. If its available.......plz I would appreciate if I cld get directives on how to purchase it.

Replied on: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Dead-Pavilion-dm4-Laptop/m-p/3725046
TwoPointOh
I work on behalf of HP
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Hello, i have a hp pavilion dv5 laptop and my mouse has started to close tabs instead of open them.

Product name: HP Pavilion DV5
Operating system: Windows 7
No error message
Unsure about upgrades (my laptop constantly has a message about some update or another. Every time I turn it on it starts to try an update)
Recently my mouse pad has begun to malfunction. When I hover my mouse over a tab in an internet browser and click the tab to open, my computer closes the tab instead. I have tried turning the mouse pad off and on again as well as restarting the laptop to try and resolve the issue. I have tried clicking on different parts of the tab as well, making sure that I am as far away from the "x" as possible and the tab still closes. Please help.
Thank you.

It appears to problem with my mouse is isolated to Google Chrome. Firefox appears to be working normally with my mouse.

I have a hp pavilion dv6 laptop and i have a problem that the sound comes only from the headphones a

hp pavilion dv6-3009TU
windows7 32-bit

U can uninstall audio driver software and restart notebook then reinstall audio software from c drive swsetup , driver folder, audio folder run setup

Icons do not display using Windows 7 on HP Pavilion DM4 laptop. They display with Chrome browser-same laptop. Also display on Dell desktop with Windows XP

An example:
In gmail, when you click on an email in your in-box, icon graphics depicting options for the selected email (e.g., trash box, etc.) show up in Chrome but are replaced by empty rectangle images in Firefox or Internet Explorer. You can move the cursor over each box to get text to display explaining the option and then click on it and it will work. On my Dell desk top PC, the icon graphics show up in Firefox as well as IE and Chrome.

Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot.
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings and that you allow pages to choose their colors in Firefox.
*http://kb.mozillazine.org/Website_colors_are_wrong
*http://kb.mozillazine.org/Websites_look_wrong
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

HP Pavilion dm4. Windows failed to start. A recent hardware or software change might be the cause

Hi,
I have an HP Pavilion dm4-3114TX running Windows 7.
The laptop went to sleep during a windows update then froze, so I pulled the battery out to restart it. Each time it restarted it kept taking me to a grey screen. I've tried F8, F2, F10, F11, going to advanced settings and no matter what I click on it takes me back to the grey screen with no options (the cusor does move though). It did let me run memory tests though and they seemed to be fine.
I then pulled the internal hard drive out (probably shouldn't of done that) and put it back in. It does the same thing, only this time it's a black screen (cursor moves but is over sized).
I've got file's on there that I do want back, but at the point where I don't care and will wipe it all to factory settings, but unable to even get to those options. I have brought recovery disc's but they don't seem to help either.
Any help would be much appreciated,
Thanks.

Hi @DannyLongLegs ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that while doing a Windows update the computer went to sleep and then froze. You removed the battery to restart it but you only get a grey screen.
You were able to access the diagnostics and test the memory and it was fine. You removed the hard drive and reinstalled it.
Now when you boot up you have a black or blank screen but it is oversized.
There are some recent Windows updates that have been causing some issues.
First I would try to boot into safe mode to remove the most recent updates. Please look for these and remove them if found.
KB2982791, KB2970228, KB2975719 and KB2975331.
Another program that may be causing this issue is "Search Protect" if that is located please remove it also.
Entering Safe Mode (Windows 7)
See which Windows updates are installed ( from window.microsoft.com)
Here is a link to Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
If the issue is not yet resolved I would do a recovery back to factory. Performing an HP System Recovery (Windows 7)
During the recovery process you will see an option to backup your personal files to prevent loss. As you stated you have files you would like to retrieve, I would do the backup.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Please let me know if this has helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Problem in Creating New partition in Pavilion dm4 1217TX

I have a hp Pavilion dm4 1217TX model laptop. I want to partition the hard disk (640GB) to separate the OS to the data. I think this is a very basic safety feature that will save my data in case of Windows failure (which is a very common problem). I have already split the C Drive and the new condition of my hard drive is
System           199 MB       Primary
C                        70 GB       Primary
Unallocated   494 GB       Logical
Recovery           32 GB       Primary
HP Tools        103 MB      Primary
Now I can't create partition in the Unallocated space because of 4 Primary Partition it already has. Now what can I do ? I can't understand that why it comes with four Primary Partition and without any Extended partition.

Hi, there, I have the same problem with you, because of the OEM of the laptop, they have partitioned our hard drive in advanced, however this partition is not logical. As we know, when we install Windows7, the system partition and system reserved partition are set as primary partition without doubt, but how could they make the HP tools and other partition as primary partitino too. I'm very unhappy with this. I don't know WHAT are they thinking about. Every one who has a bit comptuer knowloage knows the rules of createing new partitions in Windows. In my situation, I could only copy the data on recovery to C drive, then delete it. and recreate logical partition, then copy it back. Hope this could also help you.

Recovery Disk for HP Pavilion dm4-2181nr Entertainment Notebook PC

I have a HP Pavilion dm4-2181nr Entertainment Notebook PC and need to get it restored back to windows 7 after upgrade to windows 8.
I have tried the F11 system restore option at boot but it says a boot file is missing, so that is not working.
I am in search of the recovery disk for this system module as i did not create a back up recovery disk before the upgrade.
Does anyone have this and is willing to upload online so i get it, or of there is a way to get this done.
Looking forward to your assistance.

Please order the discs for your HP Pavilion dm4-2181nr Entertainment Notebook Computer directly from HP online at "Order software and driver media" or by contacting HP Customer Support by phone, email, or chat.
Alternatively, you may try setting the HP recovery partition as "Active" using the Windows "Disk Management" console and then rebooting the computer.
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Hp pavilion dv6 laptop black screen

Hi all please is any one help me I have my hp pavilion dv6 laptop.
The laptop is working,have the necessary sounds after i
turn it on,but the problem is that the screen stays always black
..I connect the laptop to external monitor and it shows that everything is working properly. But It not working on laptop screen what should I do heplllllll

Hi
I'll try helping you with this,
You'll have to give it for repair - display assembly replacement. The display panel might be at fault here as your system works good when connected to external monitor.
But before that,
Do a hard reset first --
Turn off the computer by pressing SHIFT KEY while you click SHUT DOWN.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer, shut down system.
Remove the battery from the battery compartment.
Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.
Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
Next:
To confirm, connect it to other monitor & do a full extensive hard drive & memory test from BIOS, tap quickly F2 or F10 soon after powering on the system.
If all tests are passed, contact HP service center.
thanks,
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I have a hp pavilion dm4 laptop

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