I have a hp pavilion dv4-2160us and the dvd/cd reader is not working. it can't detect the disk too.

I have a hp pavilion dv4-2160us and the dvd/cd reader is not working. it can't detect the disk too. i've done everything on the hp website to fix it (reinstall the driver, etc.), but nothing seems to help.  can anybody help me with my problem? thanks!

When you say DVD drive is not working and cant detect disks, Is the Optical drive listed in Device manager and My computer? Is not reading any specific disks or all kinds of disks ?
Also have you tried all possible troubleshooting steps found over here
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I am an HP employee!!

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