I have a HP Pavilion dv6 that has suddenly stopped playing any kind of audio. How do I fix this?

I have a HP Pavilion dv6 that suddenly stopped playing any kind of sound. That's with earphones plugged in or not. The microphone indicator in sound setup indicates that it is listening to external sound, and when I play system sounds, the speaker icon in the volume mixer indicates that the hardware thinks it is playing sounds, but nothing is coming out of the laptop at all. I thought if it were a speaker not working internally I could fix it with earphones or external speaker but that isn't working either.
Any ideas?

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
Recovery Manager - Windows 8.
Recovery Manager - Windows 7
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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