I have a HP Pavilion Elite d5100 ATX Desktop PC. On start-up, it froze at the HP flash Screen.
I have a HP Pavilion Elite d5100 ATX Desktop PC. On start-up, it froze at the HP flash Screen. It’s mostly unresponsive; will not access BIOs w/ f1 key; will not Recover w/ f11. It will respond at start-up to ESC, displaying “Loading Boot Menu…”, and w/ f10 “Entering Setup”, but never proceeds past message.I have never upgraded the BIOS I have disconnected and peripherals, net connection and replaced the CMOS battery. I have also followed a suggestion to disconnect the mouse and keyboard on start- up to see if they are the issues. Nothing is working.
Hi,
If you can enter setup, then go into the bios and see if the hard drive and the CD/DVD are recognized. If you can't get past the entering setup message then try the below procedures.
Unplug the PC and open it up. Clean out all the dust. Carefully remove and replace all the cables going to the motherboard one at a time. Do the same for the memory dimms and the video and sound cards if you have any. You might want to buy a can of compressed air to blow the dust out of the CPU heat sink. Plug your PC back in and give it a go.
Try this procedure and see if you can isolate the issue. Trouble Shooting Power Supply Issues. Don’t skip any steps.
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I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
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This question was solved.
View Solution.Hi:
See if this works...
Download the drivers from this link below (first or second file listed -- 32 or 64 bit as applicable).
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Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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***NOTE: Be warned you will loose everything so ensure you backup what you want to keep!
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US support link to contact options for HP products purchased in the US.
Outside of US support link to contact options for HP products purchased outside the US.
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
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