I have a hp photosmart B8550 that has stopped printing black. Any help from any one?
i have a hp photosmart B8550 that has stopped printing black. I put in a new black cartridge, but still no luck. i am about ready to trash the unit. It never has worked well and uses a lot of ink. Any help from any one?
Hi sydnoid_615
Sorry to hear that you are having this issue and I hope you are otherwise doing well;
What Operating System?
If windows Xp or later try this HP Hardware Diagnostic Utility
Veriify the printer firware and software up to date Go Here select your OS and verify
How your printer is connected to your computer USB, Wireless, Ethernet ,ETC)
if networked check the firware of the printer is the latest as well
Hope it hepls;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!
Similar Messages
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Printer has stopped printing black
I have had my printer for about 3 1/2 years now and it has always worked fine. However, recently it suddenly stopped printing black. I noticed that the ink was low so I replaced the cartridges (on all 4 colours) using original HP cartridges but this has not solved the problem. I tried cleaning the print heads more than once without result. The printer software on my laptop reports nothing amiss with the ink monitor showing all colours full, nor is there any fault showing on the printer's display. All the test pages that I have printed print the three other colours fine but wherever there is supposed to be black, there is nothing. All-text pages are completely blank and colour pages show only coloured text. As long as this problem persists the printer is unuseable.
I've had a similar experience and outcome with my printer as described @ Londonitalian, although I've owned my printer 4 or 5 years. My printer is the Officejet 6500 e709n AIO (my first AIO) and up to now it worked well for the most part, minus a few hiccups here and there, including a large appetite for ink and a high rattling / struggling noise level, but I was always able to correct issues that popped up.....
My serious problem began on 1/4/15 and after days of exhaustive troubleshooting exercises (testing , retesting, re-installing drivers via CD and HP website and applying updates, unplugging, replugging and multiple printer reboots / resets and alignments, etc., etc.), I concluded that the new HP ink cartridges that I had just put in were defective (anything is possible these days and what do I know), especially since one of the reports showed color ink level had dropped nearly 30% upon replacement, whereas the black ink did not show up but remained at 100% on the ink level monitor, and no printing other than test exercises had been done. Also, all diagnostic tools indicated like yours that all was well with the printer.
So, I took the newly opened HP ink combo set (packaging and all) back to Staples and exchanged for a new set. (Fortunately, the purchase receipt was still in the bag with the ink in the file cabinet as I had purchased it last July as a back-up set and put it away - checked ink date and was not expired). I also found instructions online on how to remove and clean the printhead for my printer, which I followed very carefully and was beginning to feel very good about my adventures (as a 60+ year old female)! After cleaning with water only and drying the printhead as instructed, I put in the new HP ink cartridges (ones exchanged by Staples) and began to get error messages that I had not experienced before; addressed them all and finally the ink levels were appearing again on the monitor. But still the printer would not print and the test results were the same...blank sheets and no black ink.
Again, I disassembled everything and with the aid of a flashlight, I looked far into the printer and noticed large clogs of black gooey stuff, as if something had spilled over, in front of the docking area (far right hand side of the printer where the moveable mount and printhead reside when not in use), which is not an area easy to see or access. I took a pencil and removed gingerly as much gunk (turned out to be all ink) as I could reach. Then I did a second cleaning of the printhead as before and let it dry even longer.
I re-assembled the prinhead and installed the cartridges into the cradle, and still no printing but got new messages stating that the color ink cartridges were low and needed to be replaced! As before the "first cleaning fix" and all troubleshooting, print status reports showed color ink but no black ink and by this "second cleaning fix" the color ink was very low and the black ink remained non-existent. And, moreover, from the start of this problem to now, the only print jobs that have come out of this printer have been diagnostic troubleshooting exercises, which I now know use an excessive amount of color ink to produce no solution!
Now I don't know if the marketplace or even HP provides "inexpensive testing cartridges" for consumers troubleshooting purposes but they should. But what I do know is that at $60+ for original HP ink set, I will not be purchasing a new ink set to determine or troubleshoot if my second cleaning of the printhead was a success or not. After some experimentation, it appears as though the program code on this printer, even during troubleshooting, is written for all ink levels to be at a very high level, whether ink flows through or not!
However, before ditching all efforts, just in case my printer problem was above my "pay grade", I called a repair company, listed as an authorized HP service company, about bringing the printer in for an evaluation. After all, I like the printer/features and had gotten it at a decent price on a Saturday following Black Friday at Staples, although by now I've paid several times over in ink replacement cost alone! Also, the printer has not been heavily used and still looks fairly new. I spoke with a gentleman at the repair service company and was advised that I would probably be better off buying a new printer as labor and parts for an inkjet printer would be more expensive than the cost of purchasing a new one!
Londonitalian, I hope you have better luck in finding a solution to your problem but I am now shopping for a new printer and hopefully, I will find a quality one that utilizes ink efficiently and has a low replacement cost for ink cartridges. My HP Officejet 6500 e709n AIO has let me down and I've spent far too much time trying to find a solution to its current ailment, blank page and no black ink.
After nearly 15 years and three HP printers, I'm inclined to broaden my printer brand search..... -
Can you undo sudo command that has stopped third party OCR application from running
Mac OS X 10.5, Ink: Handwriting recognition cannot be enabled
Last Modified: July 28, 2011
Article: TA25180
Old Article: 307372
This article has been archived and is no longer updated by Apple.
Products Affected
Mac OS X 10.5, Mac OS Components
Issue or symptom
You might not be able to enable Handwriting recognition in Ink preferences (in System Preferences). This may occur on some Macs that shipped with Leopard pre-installed.
Solution
Use this workaround to enable handwriting recognition:
From the Finder's Go menu, choose Utilities.
Open Terminal.
Carefully type (or paste) the following command, then press Return.
sudo rm /System/Library/Caches/com.apple.IntlDataCache*
Enter your admin password if prompted for it.
Type or paste the following command in Terminal, then press Return.
sudo rm /var/folders/*/*/-Caches-/com.apple.IntlDataCache*
Type or paste the following command in Terminal, then press Return.
rm ~/Library/Preferences/com.apple.ink*
Restart the computer.
It didn't work and has crippled my OCR software into the bargin. Any solutions?Restore the bootable backup/clone of your previous installation or your Time Machine backup. BTW, the rm command action is otherwise irreversible.
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HP Officejet Pro 8500 Wireless that has stopped being recognized as powered on
I have an HP Officejet Pro 8500 Wireless that has stopped printing. Troubleshooter identifies that the printer is not powered on, when indeed it actually is powered on. I have tried unplugging the printer and resetting the network information as well as rebooting my computer all to no avail. The printer is being recognized by the network without any issues, just for some reason it doesn't think it is powered up. I very much appreciate and thank you in advance for any information and advice.
Hello there! Welcome to the forums @margarethpayne
I read about the scanning troubles you are running into with your Officejet 8500 Wireless, on 10.6.8. I have some ideas that could help.
In order, try this:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Re-add the printer, this is the direct link for you: HP Officejet Pro Full feature Software and Drivers - Mac OS X v10.6
Try scanning again now.
Let me know the results
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
My 6180 has stopped printing the hp diagnostic tool says connectivity is the problem how can i fix
how can i fix the c6180 that has stopped printing the hp diagnostic tool says connectivity is the problem
Hi thefishermanfl,
How is the printer connected to your computer?
The following documents and utility should help you get the printer up and working again. Let me know if you need additional assistance.
HP Print Diagnostic Utility:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91788-1&cc=us&dlc=en&lc=en&...
Installing the Printer Software on a Wireless or Wired (Ethernet) Network:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02283715&tmp_task=useCategory&cc=us&dlc=en&jump...
Installing the Product Software for a USB Cable Connection:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01793627&tmp_task=useCategory&cc=us&dlc=en&jump...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution" -
I got new hard driver for my MacBook I don't have the cd but I do have flash drive that has the software I need help because when I turn on my laptop it shows me a file with question mark how can I install the software from the flash driver?
Hold down the Option key while you boot your Mac. Then, it should show you a selection of devices. Click your flash drive and it will boot from that.
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I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." The diaglogue box gives me the options to abort, retry, or ignore; when I tried retry and ignore the re-install process stays stalled & the dialogue box comes back & I don't want to abort & start this all over to probably end up with the same issue; what does this mean & what do I do?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I have an old apple id that has a number of songs on it that i want to transfer to my new apple id. it keeps asking me to authorize the old id but i have no password and the email is no longer. thanks
All content from iTunes is tied to the account that bought/downloaded it, and it can't currently be transferred to a different account. If you don't know the account's password nor it's security questions (http://iforgot.apple.com), then you could try contacting iTunes support and see if they can help you get access to it : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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I have a 4yo MacBook Pro that has a super-old version of Microsoft Word ('04?). When I try to open a Word document, a note pops up saying that PowerPC apps are no longer supported. How do I change my default document opener to Pages?
Okbart wrote:
Can I safely send the Word Office icons and anything else related to it that shows up in spotlight to the trash?
You mean for Office apps? That, I don't know for sure as I don't use MS Office on my Mac. I would check to see if there is some sort of MS Office uninstaller that needs to be run before dragging the icons to Trash. Either from one of the Office apps Help or About or search the Internet for a solution.
EDIT: A quick Google search found this link which may help you. -
I'm trying to re-install itunes on my laptop & I am getting a message that has stopped the re-install & it says: "Service 'Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services." ?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I have an Intel based iMac that has just developed two small spots on the screen - they look light brighter spots on the screen. One 1/8" circle at bottom right and a tiny circle at top right. The fading on and off light on area surrounding the screen isn't working anymore either. Has anyone else had similar problems? Any solutions? Thanks!
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons -
I have a late 2006 iMac that has just started giving me a message to reboot after a black screen comes down slowly from the top top of the screen to the bottom. I reloaded software and restored from Time Machine, but it keeps happening, now several tomes a day. Any insight as to the issue or a proposed solution?
Unplug any peripherals you have except your keyboard, reboot, and check activity monitor for apps. Keep running apps to a minimum to find the App causing the issue.
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I have a 13.5 month old Ipad2, wifi only that has had problems with wifi com from the beginning. I am learning that this is not unusual for apple. Any suggestions?
ronald1094Try #5.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Why does Apple not give a list of error messages and possible solutions? I have the (-54) error continually that has suddenly appeared and cannot find a solution, even though other users seem to have the same problem.
This is a user to user forum. Apple isn't here and won't answer you. You need to contact Apple directly. You can use the Contact button at the bottom of the screen.
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I have setup and iPad mini for my mother with her own iCloud account. I have shared a photo album that has downloaded, but I am unable to view any pictures. What do I do?
I assume you mean on her iPad. Have you tried connecting on another network.
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