I have a iphone 4s and its stuck at the apple logo to comes up then fades away and every time i try to restoring with iTunes it gives me a 4013 error i changed the charging port/dock and the battery ive also used a different computer and cable
i have a iphone 4s and its stuck at the apple logo to comes up then fades away and every time i try to restoring with iTunes it gives me a 4013 error i changed the charging port/dock and the battery ive also used a different computer and cable
See: http://support.apple.com/kb/TS3694#USB
However, the most likely reason is your self-repair of a device that is only factory repairable broke something. Note that Apple does not sell replacement parts, so whatever parts you used were not made by Apple's supplier and are of questionable quality.
Similar Messages
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IPhone stuck in restore mode error 17 keeps coming up every time i try to restore with iTunes help?
iPhone stuck in restore mode error 17 keeps coming up every time i try to restore with iTunes help?
Hopefully this article will assist you:
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http://support.apple.com/kb/TS3694
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Please do reply with results/questions. -
Every time I try to restore my iPod touch 4G, I get an error message.
I plug my iPod touch into my computer, open iTunes, go to Devices, go to my iPod touch "King" and click on Restore. It asks if I want to Back Up the iPod, I choose Don't Back Up because I already have a Back Up I want to restore it to. Then the usual, "Are you sure you want to restore the iPod "King" back to its factory settings? All of your media and other data will be erased." I click restore and it gives me a warning about how I haven't transferred my purchases, and they'll be lost. I wasn't worried about that so I skipped that. Then it gave me the iOS 6 Software update description, clicked Next. Then the License Agreement, wont through that. After I pressed agree, I got an error message saying: There was a problem downloading the software for the iPod "King". A duplicate file name was specified. I did have another iPod touch used with this iTunes (3G), same music, plus more on my 4G. I'm using iTunes 10.7, the latest one, and Windows 7. The restore works on my laptop, but it doesn't have the Back Up I want.
What do you think the problem is?
And how can I fix it?Well, the problem isn't the back up because I already have a backup saved that I can restore from, I honestly don't know how, but I do, and it has all my apps. The problem is restoring it. I keep getting the "There was a problem downloading the software for the iPod "King". A duplicate file name was specified. With my 3G iPod touch, I did not have it named as "King". I had it as another name. I don't know if that helps, but as I said before, Backup-wise I'm okay for now. Restore-wise I'm not.
NOTE: Reinstalling iTunes doesn't help. -
my ipod is in recovery mode and i says it can not be restored beacuse of error (21) DX Help me!!
I suggest try getting it back to your stock iOS and forget about jailbreaking.
http://support.apple.com/kb/TS1538
Try a manual install (using DFU Mode), as outlined in the link below.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
In Memory of Steve Jobs -
Everytime I try to download iTunes I get this error message saying, "This Installation package could not be opened. Verify that the package exists and that you can access it.or contact the vendor to verify that this is a valid windows Installer package.
I had this same issue occur today during update, searched and finally tracked to problem with windows registry. Used online version of windows registry tool "Fix It" (can also download portable version for offline check. I selected Apple updater utility from list to fix and it did it's thing. Returned to my downloaded 10 iTunes adn isntalled perfectly fine.
http://support.microsoft.com/mats/Program_Install_and_Uninstall
Good luck. Worked for me back up and running. -
i upgraded my iphone4 to ios 6.0.1 but my phone reset it self and its in recovery mode & every time i try to restore my phone its saying error 2001 or 2006 & my lock button is broken so i cant put my phone in dfu mode what im i suppose to do help me pleas
Hi, to get your iPhone 4 back to normal, here're two ways for you.
1. Use Dr.Fone for iOS. The free trial version can fix iPhone screen of death. The free trial version can do that, you don't have to pay.
Just download and install this software on your computer and connect your iPhone 4 to computer with a USB cable. When it detects your iPhone 4 is abnormal, click Restart the device to get your iPhone 4 to be normal.
2. Use iTunes to fix it.
Step 1. Make sure that the latest iTunes is installed on your computer.
Step 2. Plug into a USB cable to connect your iPhone4 to computer.
Step 3. Press and hold the Home button and the Sleep/Wake button at the same time for about 10s.
Step 4. 10 seconds later, release the sleep/wake button. But continue to hold the home button until a message comes out, saying "iTunes has discovered an iPhone 4 in recovery mode, you must restore this iPhone before it can be used with iTunes".
Step 5. Click your iPhone 4 in the left sidebar to show the device control panel on the right. Then, click Summary.
Step 6. Go to Backups section and click Restore Backup.... In the drop-down list, choose a backup file and restore to your iPhone 4 -
My iphone 4 randmonly started going into recoveery mode when i was trying to download ios 7.1, and now the apple logo will come one and then fade to black and continue this process. My iphone wont restore either and will get the 3194 error message.Help please!
Hello chindeepchow,
Thank you for using Apple Support Communities.
For more information, take a look at:
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694#3000
Resolve communication issues
Related errors: 17, 1004, 1013, 1638, 3014, 3194, 3000, 3002, 3004, 3013, 3014, 3015, 3194, or 3200. These alerts refer to gs.apple.com, say "There was a problem downloading the software," or say the "device isn't eligible for the requested build."
Check the hosts file or TCP/IP filtering, which might cause communication issues between iTunes, ports, and servers.
Have a nice day,
Mario -
I have a white screen with the apple logo upon startup. Then the wheel turns and the screen is white. Can't get past it.
Boot with your install disc, launch Disk Utility, and repair the boot volume.
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hello good evening. my iphone 3g I try to restore with itunes and not completed the restoration gets stuck and disconnected and brand UNKNOWN ERROR -1. can help me please.
Try a different cable...
yescadnk wrote:
... UNKNOWN ERROR -1. can help me please.
Error -1
Attempt to restore your iOS device two more times.
If the issue is still unresolved, the device may need service.
From Here > http://support.apple.com/kb/TS3694 -
Every time I try to sync my I phone to I tunes an error message comes up saying I do not have enough access to sync. How do I gain the access
While your iPhone is synching in iTunes, do the following:
1. Click on your iPhone's icon on the left.
2. Find and click on the "Tones" tab on the upper right of the iTunes display.
3. Choose the synch option you would like. -
Can someone please help with my issue listed - My ipod 4G wont go past the apple logo when I turn it on - it will stay on the apple logo for few min, then blanks out and back to the apple logo. Tried reset option/troubleshoot several times. Also wont show up on computer at all when I plug in to USB.
Any tips are very much appreciated.Place the iPod Touch into DFU mode. This will be similar to what the factory would do to install the iOS onto new iOS devices.
Placing it into DFU mode will allow you to "format" and install the current iOS for that device.
To place your iOS device into DFU mode.
First connect you iOS device to you computer.
Open iTunes if not already open
Now turn off your iOS device using the power swipe.
Press the home and sleep button on your iOS device for 10 seconds.
Release the sleep button but carry on holding down the home button. For another 10 seconds.
Your iOS device should now be on DFU. Click on restore and iTunes will download the latest iOS for your device.
Hopefully that sorts it if not, you will have to go to a service centre or call Apple Care up and get them to collect it and repair it. (replace it) Or go into an Apple Store. -
I pressed the find my iphone delete button and then my phone showed the apply logo. I then got worried and turned it straight off and now it will not turn back on. The apple logo just comes up for about 10 seconds and it goes back off.
Connect your phone to itunes on the computer you use itunes on and open up itunes.
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When turning on my Macbook, the Apple logo shows up, but then the circle just keeps spinning and I cannot move forward...PLEASE HELP! Can I take it to the Apple Store to get fixed? Can I do something? It's driving me nuts!
Do you hear any clicking?
Boot from the install disk and repair the disk and permissions. -
Why does my 4s just close an app all of the sudden and the apple logo will come up like it's shutting down but doesn't it will go to lock screen after that.
It's definitely a crash. I'd maybe look into reinstalling the operating system.
http://support.apple.com/kb/ht1414
Make sure you back up first though. -
On my PC, in I-Tunes, the iPod (touch) button disappears every time I try to sync or update. Everything has been rebooted, but no changes. Any ideas on how to sync to the IPod? Better yet, how to keep the ipod button on screen when itunes is open and the ipod is connected?
- Have you tried another USB port and cable?
- Inspect the dock connector for bend or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
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