I have a IPhone 4s. No WLAN connection possible.

I have a IPhone 4s. No WLAN connection possible. Clearly a manufacturing error. After only 2 years: Apple stores and Apple care ignore it. Who can help me, is there any goodwill department? Christian from Hamburg / Germany

This is a well-known fault, which has affected thousands of iPhone 4S worldwide.
Yes it is a "hardware failure" but the fact is that the hardware fails BECAUSE of a manufacturing error. So let's not get too caried away with the semantics. What appears to have happened is that thousands of 4S phones were manufactured with a faulty batch of wi-fi chips that carried a latent (dormant) fault, which only "fried" the wi-fi chip when people upgraded to the latest iOS from Apple. Especially if they upgraded over wi-fi instead of via iTunes. And of course many upgrades were performed when the phones were just out of warranty. If Apple were still a responsible company they would do what car manufacturers do and recall all the faulty iPhones to replace the wi-fi chip free of charge. Trying to say  "once it's out of warranty we don't care about you"  does not exactly endear Apple to the affected, who are taking to social media in their thousands to try to dissude anyone from buying Apple products. Apple customers deserve better than this.

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