I have a iPhone 5 and my touch screen is not working

Only in certain areas of my phone. I noticed a faint vertical line from top to bottom on the "t, g, v" area of the keyboard while texting. Out of curiousity I set my phone on tilt to see if I can text horizontally and that worked. I think its just that area and i just want it fixed. I dont understand why these phone break so easily and I paid alot of money for the OTTERBOX to keep the phone from being damaged. I only ever dropped my phone ONE time and it was pretty much new when I got it from verizon. IDK what the problem is. HELP!

Hello pressplay521,
Thank you for using Apple Support Communities. 
It is certainly frustrating when something happens to your iPhone, but life happens, sometimes in spite of our best efforts. You can take a look at the following page to set up repair for your iPhone. 
iPhone Screen Damage Repair - Apple Support
Regards,
Jeff D.

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