I have a ipod touch 5 and I just restored it and can't be able to use it because i cant log into my icloud. I forgot my security questions and the email address that was registered with it. So what am I supposed to do now?

Im not able to use my ipod touch 5 because i just restored it and cannot have access to the icloud because i forgot my password and all things linked to it

Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions

Similar Messages

How do you change the email address that was used to set up your ipod?

How do you change the email address that was used to set up your ipod?

Jus what do you want to accomplish? The Apple ID email address is used for variosu thing onthe iPod like:
- For purchasing media. Srrings.iTunes and App stores. Sing out and sign into anoterh account
- Settings>iCLoudl for iCloud account
- Settings>FaceRome for Apple ID and where You can Be Reached At email address
- Settings>Messages for Send And Receive email address.
- Maybe for Game Center

I need to change the email address that was installed in my phone the day I purchased it. How do I do this?

Please help!!!! I need to change the email address that was installed in my phone the day I purchased it. How do I do this?

You'll have to do a hard reset, wiping all data in the process.
Go to settings, tap on about then tap on reset your phone,

HT1212 How can I change my security questions when my email account that was used to set up my Apple ID has been deactivated so I can't verify

My email address that was associated with my Apple ID has been dactivated and I am not able to get my verification email to change my security questions that I don't remember. Can anyone help me out?

You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(95568)

HT5622 i need help with emails addresses that are registered with my apple ID

Hi Apple,
when i set up Apple ID, I added a second email address as a back up but its not the one i use daily. So all the emails im getting from you at the moment are going to the second email and not the first email address. How do i reset it so that i get the emails from you in the email address i do use daily?

Hi squara,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Cheers,
- Judy

How can I reset my security questions? The email address listed to send the reset information to is no longer active.

My security questions need to be reset. The email address used to set up the account is no longer active so I cannot get access to the security question reset information.

You will need to call Apple at 800-275-2273 and ask for the Account security department. They will have you sign into the My Apple ID site at id.apple.com using the Manage Apple ID button and generate a temporary support pin. It can be found in the lower left corner of the Password and Security section once you log in.
Once you give them the support pin, they will ask for one other piece of information from the account in order to verify that you own it. This can either be one of the current security questions, the credit card linked to the account, a device serial number, or a device verification code that they can send you.
Good luck!

We need to reset the security questions but the email address the reset email is being sent to is incorrect.

The email address in the account details is correct, but I need to reset the security questions is incorrect...
Forgot your answers? Send reset secuirty info email to ******@hotmail.com.au - the .au part is incorrect, how do I fix it? The email address in the account details is correct so I'm not sure how this happened.
Any help would be very much appreciated.

See Kappy's previous write-up.
Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

I have forgot my password. My company changed emails and I can no longer get to the email address that was set up on my iPad.

Ihave forgot my password to my account. ( I set a new one up to do this). When I go on to retrieve my password, it mails it to an email address I can no longer get to. I always use the same combination of passwords, so I know it is something simple. I am trying to get to my iCloud account and retreive my apps for my iPad.

If you can verify the serial number of an apple product registerd in your name, and can verify your apple id, and possibly some other info (credit card on file is a good one) you can call 1-800-APL-CARE. The tech should be able to verify this info, and if so can transfer you to account security.

HT201363 I HAVE AN ICLOUD ACCOUNT THAT I WISH TO DELETE BUT I'VE FORGOTTEN THE PASSWORD AND THE SECURITY QUESTIONS. THE EMAIL ADDRESS I USED IS NO LONGER ACTIVE

I HAVE AN ICLOUD ACCOUNT THAT I NEED TO DELETE, BUT I'VE FORGOTTEN THE PASSWORD AND/OR THE SECURITY QUESTIONS. SO, I CAN'T RESET IT BY EMAIL BECAUSE THE ADDRESS I USED IS NO LONGER ACTIVE.

You need to ask Apple to reset its security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(115690)

I forgot my iCloud security question, also the email address I registed. How can I remove unconfirmed iCloud iD on my Ipad Air (iOS 7)?

When I first set up my grandpa new Ipad Air. I registed an iD-based his name like t•••••••••••@******but in reality such gmail did exsist and I do not know. I was confident that I remember the password so I can change the email later. But now, I forgot all the password, also the security question's answer. So, how can I remove the unconfirmed iCloud account on my device?
<Edited by Host>

Hi Noisyzbeez,
Welcome to the Apple Support Communities!
You would need to know the password to the Apple ID set up on the device to remove it from the iCloud settings. The attached article has information on resetting the password via email or security questions. If you are unable to change the password after attempting these two ways, which it sounds like you are, there is also a link towards the bottom of the article to contact Apple Support.
If you forgot your Apple ID password
Regards,
Joe

I want to change my security questions but the email address is worng where they are sending the link to do so.

what do I do?

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104289)

I forgot my security questions but the email they're sending me the instructions to reset everything, I am not using anymore. How can I change the email address?

Help!

You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(103807)

HT2731 I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. My email is

I was ask for my secure question and they did not work. So I went into my account and tap on my secure question that I forgot my secure question. It replied back that it just sent me a email. The email never came. I did this three time. You have myy email as correct. I have check my account and it show as being correct.

It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
This is a user-to-user forum and no-one on here can take any direct action. If your Yahoo address is not working that's something you would need to take up with Yahoo - have you checked it by sending yourself an email to it?
Otherwise you will need to contact Support: go to https://expresslane.apple.com/ and click on 'iTunes' in the center column and then 'iTunes Store' in the right-hand column and proceed from there.

HT5622 I have a new iPod just created my icloud account however the email address that I entered is incorrect & not a valid one therefore I cannot verify it. How can I change it ?

I have a new iPod just created my icloud account however the email address that I entered is incorrect & not a valid one therefore I cannot verify it. How can I change it ?

Please try to sign in in here and change it: http://appleid.apple.com

My email address that was used to set up my ipod was deactivated by yahoo for inactivity...now i cant access my ipod with that email address or password..i also dont have my reciept to show that i purchased the ipod from the apple store either.

I am not able to access my Ipod using the email address because it has been deactivated.

Recovery the password and change the ID email address
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. See Changing your Apple ID password if you'd like more information.
I no longer have an email address that was also my Apple ID. Can I still use the email address as my Apple ID?
Apple recommends you change your Apple ID to your current, working email address. This will not create another Apple ID, it will only change it to your working email address. See Changing the name you use for your Apple ID if you'd like more information.
If necessary:
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Using this form
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
3. Contact Apple by:
Apple ID: Contacting Apple for help with Apple ID account security
For general information see:
Apple ID: All about Apple ID security questions

I have a ipod touch 5 and I just restored it and can't be able to use it because i cant log into my icloud. I forgot my security questions and the email address that was registered with it. So what am I supposed to do now?

Similar Messages

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