I have a iPod touch 5th generation and when i turn on the device, its white screen with black lines and different colors

I can turn off the device naturally. But when i turn it on it shows all white with black lines and different colors. Is my LCD screen broken? If it is, can apple fix it?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If not covered by warranty
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs. They do not fix yours.
Apple - iPod Repair price

Similar Messages

HT201412 My I phone five isn't responding and when I turn it on, I get a white screen with black lines and I can't get into my phone. What is happening?

My iPhone five decided to go crazy and give me a white screen with black stripes and I can't get into my phone. I can only use Siri! What's happening?

You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Just upgraded to an iPod touch 5th generation. I've noticed that the device wont stream videos online As my last device did. The play button appears, i tap it, the video loads, it begins playing, then stops around 2 minutes in. It is NOT my Internet.

Like i said, the iPod is brand new. It works great in all aspects. But I frequently watch movies online with my iPod. Since i have upgraded to the fifth generation, this is almost impossible. The video begins to play and then freezes as if it is buffering. But the video never plays again. It is impossible for me to use my movie site to watch movies anymore and i am very disappointed.

Sounfs like a network problem.
Try
- When connected to another network
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings

I have an ipod touch 5th generation, bought a new laptop and authorised it. when i try to sync it says it's not possible because there isn't enough space to hold everything in the itunes library.it won't give me the option of choosing what i want to sync.

I have an ipod touch 5th generation 64g . Just bought a new laptop and authorised it to use itunes library. When i try and sync my ipod it says it can't do it because there isn't enough space on my ipod to hold everything in the itunes library. I already know that i can't fit everything on my ipod but when using my old laptop i was able to choose what i wanted to sync. Now i don't seem to have the option of choosing what i can sync, it just refuses to do it as there isn't enough space. Why is this???

Hello, peppertwist.
Thank you for visiting Apple Support Communities.
When receiving the not enough space alert, he is the best article to go through.
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
Cheers,
Jason H.

Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

Hi, I have an iPod touch 5th generation which i got about 10 months ago and now my sound is not working. for example my music isn't playing nor are any of my game sounds. Someone help please.

No sound form :
- Speaker?
- Headphones?
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I have an iPod Touch 5th generation and all of a sudden it started freezing on the lock screen.

I have an iPod Touch 5th generation that I've had since Christmas 2012 and suddenly today (June 27) when I tried opening one of my apps it froze and then shut the app down. At first I thought it was the app, but then it started happening to Safari and my Photos app. By time I had gotten to work when I slid the bar over to unlock it, it froze and wouldn't do anything. I had tried turning it off, holding the lock button down and sliding the power off slide, but the screen went black instead of turning off. Every few minutes it would suddenly light back up on the lock screen but wouldn't do anything after I slid the thing to unlock it. Sometimes it would seem to turn itself back on (even though I wasn't aware it had turned off, the apple logo never showed up) from black to the loading page (black screen with little circle thing lighting up to show it's loading) to the lock screen which wouldn't do anything. The time is constantly on track and the wifi connectivity icon on the top bar even shows when there's wifi, I just can't do anything with it. I could double tap the Home button and the music bar would show up and the volume level would change through me touching the screen and through the volume buttons on the side, but it wouldn't play anything. I also can hold the Home button and Siri shows up but then I can't actually speak anything to it.
I've managed to connect it to my computer and back it up to iCloud and on my computer and am trying to restore it right now, but I would like to know what's wrong with it. I've had it for about 7 months and have never had any issues with it like this before.

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar

If my ipod touch 5th generation headphone port is no longer repairable then will apple repair it for me, and for what cost if the warranty has not ended yet.

i got an apple ipod touch 5th generation at christman 2012, and sadly after a year of constant use one of my headphone jacks got stuck in the port, so i finally got it out but realised that my headphone port looked damaged, i tried listenining to music but it didnt work,
the worranty is almost out i fear, i would like to know if it can be repaired at apple and if so how much please reply soon or i might have to pay a very expensive price,
ipod touch 5th generation 64gb

- Make an appointment at the Genius Bar of an Apple store and find out if it is covered by the warranty. Sometimes/frequenlty your damage is cased by abuse.operator error/accidental damage which is not covered by the warranty.
Apple Retail Store - Genius Bar
If not covered by warranty:
Apple will exchange your iPod for a refurbished one for $88 for 16 GB 5G and $149 for the other 4Gs. They do not fix yours.
Apple - iPod Repair price
A third-party place like the following will replace the jack for less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
Replace the jack yourself if you are up to it
iPod Touch Repair – iFixit

I have an IPOD touch 4th generation. When I try to go and buy apps from Itunes and App store it askes for ssecurity codes because it is the 1st time using it. can not remember. How do I reset it or find them?

I have an IPOD touch 4th generation. When I try to buy apps from apps store and Itunes it says this is the 1st time doing it so wants me to answer security questions. Granddaughter put 2 in the ipod but can't remember them. how do i either change them so I know what they are or just take them out again?

Strange; yesterday there was a link via which you could get a reset email sent, but today that link is missing. So if you've forgotten your answers, there is no way around the problem without involving Apple. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.

I have a ipod touch 5th generation, I recorded a few videos, when I connect it on the computer, some of the videos were upside down.

I have a ipod touch 5th generation, I recorded a few videos, when I connect it on the computer, some of the videos were upside down.

See my response to your other post

My ipod touch 5th generation wont charge or turn on at all, at first i though the lightning cable was the problem so i bought 2 more lightning chargers and the only thing my ipod does it gets really hot but wont turn on :( help!!

My ipod touch 5th generation wont charge or turn on at all,
i upgraded to iOS 6.1.3 and after that my ipod started having trouble charging, at first i though the lightning cable was the problem so i bought 2 more lightning cable chargers and my ipod still would'nt charge, so it died. now the only thing my ipod does is when i try to turn it on it shows the apple logo and then the screen goes off and does it again for a few times and then the screen stays off and my ipod gets really hot but wont turn on for the rest of the day help!!

The hotness indicate a hardware problem.
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
or send it to Apple.
Apple - Support - iPod - Service FAQ
If not abused Apple will exchange it for a refurbished one at no coast. otherwise the exchange price is $149.

Ipod Touch 5th Generation overheated now wont turn on

I have the ipod touch 5th generation. When I charge my ipod i always leave it alone and often have a battery app open. Today however when I was charging my ipod it overheated and now won't turn on. I have left it and it has completely cooled down but still wont do anything. Please help me if you have any idea on what to do. I have tried to restart it and put it into recovery but it wont do anything. when i connect it to the computer it doesn''t show up in itunes or in my computer and nothing will come up on the screen of the ipod. I don't have an apple store near me so would be happy for any advice that could help.

Try the remaining actions of:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
However, I suspect a hardware problem based on the heating and the Genius Bar is very likely required. If you iPod is defective and not abused you will walk out with a replacement.

My 1st generation Ipod touch won't turn on at all and whenever I press the buttons to reset it all I get is a white screen, or a white screen with black lines across.

My 1st generation Ipod touch won't turn on at all and whenever I press the buttons to reset it all I get is a white screen, or a white screen with black lines across.Help pleaseeeeee!

You can work through the five 5 R's of troubleshooting to rule out the possibility of corrupted software.
http://www.apple.com/support/ipod/five_rs/
It might also be a good idea to let the iPod's battery fully drain. Then charge it back up and restore it once more in iTunes.
Otherwise, it's likely a hardware issue with the iPod's LCD display, meaning you'll need to take or send your iPod in for service either via Apple or a third party repair service. Here is Apple's repair pricing.
http://www.apple.com/support/ipod/service/prices/
Note that they don't actually repair the device, but exchange it for one of the same generation, model, and capacity. A third party service will actually replace the damaged part for a little less. Google "iPod screen repair" and you should get a number of results to work with.
B-rock

HT1222 I have a Ipod touch 5th generation and for got my passcode and need to change it but every time I connect it to itune I get a error message say it has tobe unlock before it can be restored

My wife and I brought a Ipod touch 5th generation for our grandson after which he let a bully at school take it from him and change the passcode. We retrieved the ipod from the young man with a fare amount of run around. But now we are lockout. of it and when we look up how to reset it we where told to connect to itune,but when doing so I got a error message stating that the device had to be unlock before it could be restored. Is there another way that I may restore the Ipod?

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
If your iPod is defective and not abused Apple will exchange it at no cost.
Apple Retail Store - Genius Bar

I have an iPod touch 5th generation.the only way to transfer music was connecting to iCloud. I am presently un connected and deleted backups to iCould yet device is not recognized by windows. Help!

Ipod touch 5th generation had to be backed up to itunes to transfer data from old iPod.Itunes backup deleted and no longer used now no longer able to be recognize my new iPod on windows or itunes. HELP.

http://support.apple.com/kb/TS1369
http://support.apple.com/kb/TS1538
Peace, Clyde

I have an ipod touch 5th generation and it won't cut on. I've had it about a year and the home button doesn't work, How do I fix it?

How do I fix my ipod?

It is an ipod touch 5th generation. I've had it about a year and the home button doesn't work. Right now it doesn't want to turn on.

I have a iPod touch 5th generation and when i turn on the device, its white screen with black lines and different colors

Similar Messages

Maybe you are looking for