I have a iq 804 and tried to upgrade to win 8, but the screen goes black after windows update.

Question

i have been working with microsoft support for 5 hours everyday for the last 5 days. they could not help, now they ask to wait for hp to come out with new drivers to support win 8.any idea if they are going to add those since my computer is 3 years old

Answer 1

Here are the specs for your HP TouchSmart IQ804 Desktop Computer. According to the specs, this model shipped with Windows Vista 64-bit and was introduced for sale on or about 27-Aug-2008... making it almost 5 years old. Due to its age, HP has no intention of providing specific support or drivers for this model. Please read HP's position below.
THIS is HP's position on Windows 8 support and any HP computer not originally supplied with Windows 8;
1) Not all Windows 8 features may be available on all PCs.
2) Your particular experience with Windows 8 will be determined by the capabilities of your PC.
3) HP is providing upgrade instructions and drivers will be available for most Windows 7 systems sold after 1st October 2011.
4) If you want to restore the original operating system after upgrading, you must create HP recovery media before you upgrade.
5) Please note that if you purchased your system prior to October 1, 2011, HP has not tested these PCs or developed Windows 8 upgrade instructions or drivers for them. Upgrading such systems may be difficult or impossible.
and
Important information regarding additional limitations and requirements;
1) Screen Resolution Requirements
2) Limitations with DVD playback software
3) Limitations with Blu-ray playback software
4) Limitations with TV Tuner software
5) Secure Boot & other UEFI dependent features
6) Limitations with touch screen capabilities
"Windows 7 (also includes Windows Vista) PCs with touch screens will not have full Windows 8 touch capabilities after upgrade. HP PCs with touch input hardware designed for Windows 7 will provide a comparable experience for only two touch point applications after the upgrade to Windows 8. HP Windows PCs with touch input hardware will not support Windows 8 applications that require more than two simultaneous touch points. Additionally, Windows 8 edge swipes may not be available due to the recessed bezel on HP touch systems shipped with Windows 7."
7) HP TouchSmart Magic Canvas and HP TouchSmart applications are not compatible with Windows 8 and must be uninstalled before upgrading. Note that content created using the TouchSmart applications such as Graphitti will not be available after upgrading.
With all of that said, you may be able to install Windows 8 and it may work but many of its features may no longer function under Windows 8. 
Please send KUDOs
Frank
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