I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7. iTunes will not open. It says it requires QuickTime 7.5.5 or later. I've tried reinstalling each of them. No success. Don't know what to try next.

QuickTime 7.5.5 for Leopard - http://support.apple.com/kb/DL27
QuickTime 7.7 for Leopard - http://support.apple.com/kb/dl761
= New version of Quicktime installed but application reports it needs to have that version installed =
Open Application > Utilities > System Profiler and check the Quicktime version in Frameworks vs. the version in Applications. One person had re-installed their operating system. It had kept the newer Player application but had reverted to an earlier version of the underlying support framework files which many applications utilize. Re-installing Quicktime 7.7 took care of the problem. Do this manually, not with Software Update.
Installation get stuck at "configuring installation" - https://discussions.apple.com/thread/2592979?threadID=2592979 - uninstall Quicktime before installing.

Similar Messages

I am trying to activate an older copy of PhotoshopCS. On a chat I was told to download CS2 which I did. It won't open or instal and I don't know what to try next??l. I get a notice that says I only have 14 more days to use the product since I installed it

Does anyone have any suggestions on how to activate PhotoshopCS that I am trying to install on a my new computer?

I now have downloaded the .exe file. I now have it and my old copy of Photoshop in my programs. I am assuming I should uninstall the old copy? I thought I was just downloading an update to the old copy but I now have a new icon with a green/blue feather icon. The oldcopy has the rainbowed feather icon. Do you agree that I should uninstall the old copy? Thanks, morganne

After upgrading to OX 10.8.2, still using CS3, InDesign crashes when I try to print. I cannot file the files listed in the workaround, so I don't know what to try next. Ideas?

I have found [Hard Drive]/Library/Printers/PPDs/contents/Resources but then do not see the file names listed in the workaround.
Help!

Post a link to the workaround and we'll try to help.
CS3 might simply be too old for Mountain Lion.
Matt

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

lots of people seem to be havgin a problem sending email from iCloud webmail.
does your email address have uppercase characters in it?
if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download this version?

I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download 10.7 in order to update my iMovie?

Lion should still be available if you call the online Apple Store. If the Apple Store still has it, they will ask for your Apple ID and credit card number and will then send you a code which you can redeem in the Mac App Store. The Lion installer will download and run automatically.
Confirm compatibility with your current applications and Lion before you upgrade; in particular you will not be able to run any appications that were written only for PowerPC Macs.
Regards.

I keep getting this message and PSCC will not open:Unable to start your subscription for Adobe Photoshop CC. I keep trying again with no results. I am on automatic pay system. This should not happen.

I keep getting this message and PSCC will not open:Unable to start your subscription for Adobe Photoshop CC. I keep trying again with no results. I am on automatic pay system. This should not happen.
I had it open a few minutes ago. Closed it and went to reopen to no avail. How can I open and continue to work?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

For the last 10 days I have been unable to open the Mail account on my eMac (MacOS10.4.11). When I click on the icon in the Dock the only option I get is "Force quit" and the main Mail bar will not open any choice. Any ideas?

You can setup Mail for iCloud on the eMac.
Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
• Server name: imap.mail.me.com
• SSL Required: Yes
• Port: 993
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password
SMTP (outgoing mail server) information:
• Server name: smtp.mail.me.com
• SSL Required: Yes
• Port: 587
• SMTP Authentication Required: Yes
• Username: [email protected] (use your @me.com address from your iCloud account)
• Password: Your iCloud password

Fire fox will not open, page says unable to connect. using 7.0.1

Fire fox will not open, page says unable to connect. using 7.0.1

Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

HT203175 I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music

try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above

JPG's saved using Photoshop and emailed to mobile phones will not open

I am using CS5 on a Mac OSX.
I am pretty proficient with Photoshop and have been using this version for several years. This may not be a new situation, I may just have discovered it.
I have emailed from Outlook to two different iPhone (both 5's) and an Android phone. I don't know what the message was on the Android but on the iPhone it starts downloading then displays a greyed out box labeled "mime-attachment".
I have tried changing the file size. I have tried 8 and 16 bit settings.
There isn't any problem opening the files on notebooks and desktop computers.
If I import the file into iPhoto (a Mac program for managing and editing photos) and then resave it, the jpgs email perfectly.
Any ideas?

Thank Imransim, looking at the mime threat it gave me an idea to try another approach. I tried sending the files using Hotmail and they emailed and were received perfectly.
Conclusion is that the problem is Outlook on my Mac. I will get someone else to use Outlook and send a file saved in Photoshop to my mobile and will report back.

I have Acrobat XI on a PC and have received a Fatal Error message indicating that "Acrobat failed to connect to a DDE Server." Acrobat will not open now. How do I regain access to the program?

I have Acrobat XI on PC. After trying to convert a webpage to PDF, I received a Fatal Error message indicating that "Acrobat failed to connect to a DDE Server." Now, the program will not open. How do I regain access to the program?

I have Acrobat XI Pro and have been experiencing all sorts of "freeze ups" with it ever since Adobe released the new Acrobat DC the other week. I see that an automatic update was pushed down to my Acrobat XI Pro at the same time. Is this the first issue you have encountered with your Acrobat XI, or have you been having other issues suddenly as well?? Just wondering ...

I have completed the upgrade to OS X Yosemite on my MacBook 5,4 only to find that iPhoto will not open. Can anyone help me please.l

just completed the upgrade to os x Yosemite on my MacBook 5,4 only to find that iPhoto will not open. It came up with a message that I go to the app store and upgrade to the latest version of iPhoto , however the App Store also refuses to open. I would really appreciate any help. Thank you

Hi Terence
I have the same problem after installing yosemite. When I want to update it give the following message..
This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.
Should I contact apple directly?
Thanx for your time

Is there a Data Execution Prevention compatable version of iTunes? I have reinstalled iTunes 10.5 at least 10 times, and after it installs, it will not open because of DEP.

I have tried all the advice I have seen on Apple Support discussion boards for the past 2 days, and nothing works. Disabling DEP is not possible, regardless of what the Windows Support discussions tell you. In the meantime, I have absolutely no access to iTunes, or even the ability to update my iPhone or iPod. The only feasable solution is the possibility of a version of iTunes that is compatable with Data Execution Prevention settings.
In the past 2 days, I have: Removed iTunes and related components from the Control Panel (numerous times) Per the instructions on Apple Service discussions pages, I did it in this order. 1. iTunes 2. QuickTime 3. Apple Software Update 4. Apple Mobile Device Support 5. Bonjour ^. Apple Application Support. After all that, I reinstalled iTunes.
Everything looks fine during installation, with no error messages. At the end, it says everything was successfully installed. However, when the installation tool closes, iTunes will only partially open a window, but will stay blank. Then I get the message that iTunes has stopped working and that Windows has shut it down. Then I get notified that DEP has caused iTunes to shut down.
Can someone please help? Or, is there a DEP compatible version of iTunes?
I would appreciate any help. Thanks!!

Polydorus,
Thank you for your kind reply. During the many times I uninstalled iTunes, and all the other Apple programs, I only used the Uninstall Programs in Windows Control Panel. To make a long story short, I found a solution that works for me, but it is still not a complete soluton.
Here is what I did:
I used Uninstall Program in the Windows Control Panel to uninstall everything IN THIS ORDER
1. iTunes
2. QuickTime
3. Apple Software Update
4. Apple Mobile Device Support
5. Bonjour
6. Apple Application Support
Then I went to C:\Program Files and looked for any iTunes or Apple program listed there and deleted it.
I have 64-bit, so I then went to C:\Program files (x86) and looked for any iTunes, QuickTime, Bonjour or any other file or folder that had Apple or any Apple program in the name and deleted it.
I went to C:\Windows|SysWOW64\Quicktime and C:\Windows\SysWOW64\QuicktimeVR and deleted them
Go back to START, and open the "C" drive. Open the USERS folder. Open the folder with your username. Open the AppData folder. Then double-click on the LOCAL folder to open it. If you see any files or folders there that show any Apple program or file, delete those files or folders. Then go to the REMOTE folder and do the same. If there are any other users on this computer, go to each individual user and do the same thing in each LOCAL and REMOTE folder. Restart your computer.
Go to http://www.apple.com/itunes/download/ This is the page where you will actually download iTunes. Scroll down the page to the section under "Windows Software" that says "64-bit editions of Windows Vista or Windows 7 require the iTunes 64-bit installer". Click on that line to get the installer. It will take you to another download window.
Scroll to the bottom of the page to the message that says "Download for iTunes 10.4.1 for Windows (64-bit) here: iTunes for Windows 64-bit." Click there to get the download.
This is not iTunes 10.5, so you will not have access to "The Cloud", but it is at least functional until Apple actually comes out with a version that will not activate the DEP message. There was no combination of uninstalling and reinstalling, with or without Quicktime, with 10.5 that did not cause problems with Data Execution Prevention problems that I found.
I also used Firefox for the downloading instead of Internet Explorer. It just seemed to function better that way.
I hope this is helpful to someone. It's just what worked for me.

I have uninstalled and reinstalled and Firefox for windows 7 will not open. There is no error message--it just doesn't open, even in safe mode. What do I do?

My computer is set to auto update for Windows 7 Home Premium and for Microsoft Office Professional Plus 2010. I am also running Norton 360. There was a major update for Office on 12/10/14 that seems to be when my problems started. This month, every time my updates have caused a reboot, Mozilla has failed to open. I have uninstalled it and reinstalled it several times, and it has only lasted a day or two before it crashes again. This last time it will still not open. All the instructions to troubleshoot seem to be based on the idea that the program is open and just has issues. I can't even get it to open up in Safe Mode.
I have tried to reinstall, and it says that it will launch automatically when the install is complete, but it is not working. Since Norton scans every download before it runs, I'm not certain if that is where the problem is since I never get the window that shows the step by step installer for Firefox.
What do I need to do?

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. A clean reinstall is not the same as a regular reinstall performed using the built in installer. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer.
#After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]].
WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See [[Back up and restore information in Firefox profiles]]. 
Please report back to say if this helped you!
Thank you.

Firefox will not open - it says it has a copy open already - and it does not. This happened after I tried to update to new firefox.

I attempted to upload the new version of Firefox. When I did this - I could not open Firefox at all - a box pops up telling me to '''Close Firefox - a copy of firefox is already open - Only one copy of Firefox can be open at a time.''
I tried to remove Firefox completely form the computer and reinstall - and I get the same message.
I am using a macbook prop with Lion operating system

Must be the "hang at exit" problem. You already know how to do Step1; now just determine which Add-on (Extension or Plugin) is causing the problem. 
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

I have a laptop using OSX 10.5.8, iTunes v. 10.6.3 and Quicktime 7.7. iTunes will not open. It says it requires QuickTime 7.5.5 or later. I've tried reinstalling each of them. No success. Don't know what to try next.

Similar Messages

Maybe you are looking for