I have a license for adobe cs6 from when I lived in the UK, now I am back in the US and trying to upgrade to cc and I am not qualified to purchase CC at the discounted rate. Please help.

I have a valid cs6 license from the UK and am now back in the US and for some odd reason not qualified to get the first year discounted rate for CC.
Please advise!
thank you Peter

Since this is an open forum, not Adobe support... you need to contact Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • Have french license for adobe cs6 design but need ENGLISH

    My university in Lausanne, Switzerland installed Adobe CS6 Design & Web Premuim with their license. Awesome. Only thing is that I am English speaking and the programs are all in French because they have a French license. I was able to change Photoshop to English easily, but I can't seem to find a way to change the other programs from French to English. I have a PC running Win 7 Pro 64 bit, but I do not know the serial number for Adobe.
    Has anyone solved this? I am already slow on the computer and working in another language will make me triple slow, which is frustrating, even with my little knowledge of French.
    Is there a patch for English in Illustrator, in Design, Dreamweaver, Bridge, FlashProfessional,etc ??? Please help!!
    Thank you!!!
    Annie

    If that is a Creative Cloud license, you could change the install language, but not so easily with the CS versions.
    Maybe your university can get the other language version for a small fee. You could try and ask support.
    Scroll down this page:
    Adobe Download Assistant FAQ
    For your orientation:
    Illustrator polyglott: Werkzeuge und Menübefehle EN, DE, FR, ES, PT, IT, SV, NL, PL, DK

  • I have a license for Photoshop CS6 which was installed on a PC that is now beyond repair. How can I install the software on my iMac? I still have the serial number that is registered to my Adobe Id?

    I have a license for Photoshop CS6 which was installed on a PC that is now beyond repair. How can I install the software on my iMac? I still have the serial number that is registered to me Adobe Id.

    Serial numnbers are platform specific so you will not be able to use it for the Mac if it was initially designated for a PC.  YOu will need to perform a platform swap.  See the following for information:
    Change product platform or language
    You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

  • I have three licenses for Adobe Illustrator and just made a fresh installation on the Windows 10 preview.  On this particular

    I have three licenses for Adobe Illustrator and just did a fresh installation on the
    new Windows 10 preview.  When I tried to update Illustrator - a totally routine
    task- the update process failed and subsequent efforts failed again.  The "error log"
    is copied below.  Any idea what is going on?  For what it's worth, this doesn't really
    have anything to to with Windows 10 versus 8.1 or whatever.
    Extension Manager 6.0.8 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Adobe Application Manager
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Adobe Illustrator CS6 Update (version 16.0.3)
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Photoshop Camera Raw 8.6(CS6)
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Touch App Plugin Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Adobe Bridge CS6 5.0.2 Update
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204
    Adobe CSXS InfrastructureCS6
    There was an error downloading this update. Please quit and try again later. Error Code: U43M1D204

    wtt.math,
    Please install the latest adobe application manager and try applying the available updates again.
    Here is the link  to download adobe application manager(AAM):
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
    Download AAM from the above link and install it.
    Launch Updates again and try applying them.
    -Pragya

  • My license for Adobe CS6 suddenly expired

    My license for Adobe CS6 suddenly does not function anymore, I get the message "license expired"
    Re-activation with the proper license does not work.
    I can also not de-activate the SW
    Please advise

    This is my schools second response.
    "Unfortunately, Adobe has dropped the CS6 keys that were issued to students and are no longer valid. This is Adobe's product and is beyond our control. If your Adobe CS6 key has expired, there is simply no further support that we can provide. We’ve received no information on any fix or replacements"
    After my school pretty much gave up on helping me after not trying. I contacted adobe Via Twitter.
    Direct messages › with Adobe Customer Care
    @VinnyLT
    Hello *****, My adobe ID is ********
       54m
    Here's a temp serial you can use until March or when licensing issue is resolved. ****-****-****-****-****-**** Thanks! ****
           47m
    What happens If the problem isn't resolved or when March comes?
           39m
    Our team is working with your school to sort it out ASAP. It's a priority issue. We'll take care of you! ****
           34m
    Thanks a lot then
           28m
    You're welcome! Have a great weekend. ****
    2m
    It's a temporary fix. I just hope they don't forget or change their minds. Try social networking.. It worked for me so far. Everything is back up to speed Photoshop, Aafter Effects.. everything. HIt me up on twitter.

  • I have a license for Adobe Acrobat XI Standard.  How do I download Adobe Acrobat XI Standard?

    Hello.  I have a license for Adobe Acrobat XI Standard.  How do I download Adobe Acrobat XI Standard?  It seems to be gone from the website...

    Access Denied
    You don't have permission to access "http://trials2.adobe.com/AdobeProducts/ACRO/11/win32/AcrobatStd_11_Web_WWMUI.exe" on this server.
    Reference #18.c81c55c.1422713620.1029cb61
    What's wrong here? Anyone?

  • 4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!

    4 hours ago my iphone randomly turned off and now i cant get it to turn back on. Ive tried everything, trying to reset it, charging it but nothing works! the charging symbol doesnt even come up when i plugged in the charger. Please help!

    Hello there, LaruaGalliers.
    The following Knowledge Base article provides some great troubleshooting steps for your issue:
    iPhone and iPod touch: Charging the battery
    http://support.apple.com/kb/HT1476
    Particularly:
    Battery does not charge
    Verify that the outlet being used is working.
    Try another USB power adapter if available.
    If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    Try another USB cable if available.
    iPhone or iPod touch displays the low-battery image and is unresponsive
    If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.    
    You should see this image when iPhone or iPod touch begins to charge:
    If the screen still displays the low-battery icon, try turning the iPhone or iPod touch off and then on again.
    If the issue persists, follow these troubleshooting steps.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • Hello i can't transpire fills in i tune from my old computer to the new one please help me

    hello i can't transpire fills in i tune from my old computer to the new one please help me

    iTunes: How to move your music to a new computer:
    http://support.apple.com/kb/HT4527?viewlocale=en_US

  • On my menu bar there is a American Flag icon and i do not know how to remove it??? Please help!!!

    On my menu bar there is a American Flag icon and i do not know how to remove it??? Please help!!!

    This is the input Menubar extra.
    Open your System Prefs, then select the Keyboard PreferencePane.  Click on the Input Sources Tab and on the bottom you shoudl see a checkmark next to Show Input menu..  Just uncheck it.

  • I plugged my iphone 5 to the charger as usual , then I went to sleep but when I waked up my iphone was OFF and I can not turn it on !!!?? please help

    I plugged my iphone 5 to the charger as usual , then I went to sleep but when I waked up my iphone was OFF and I can not turn it on !!!?? please help

    Never mind its woking now     THANK YOU ANY WAYS

  • HT1918 hi, i used to live in the states, since 7 years ago came back to my country Ecuador, I wuold like to change my payment info but since I have $0.08 cents in my account I cannot proceed with the changes..please help.

    hi there, i need help with my itunes acrcount, i used to live in the States but I cambe back yo my country seven years ago (ecuador).  Now i would like to change my account info but I can't, because I have $0.08 cents and i need to clear that balance to chance my info payment...but there's nothing i can but for $0.08 cents and obviously I don't have a credit card with a Unite States address please help meeeee!!!

    Try contacting iTunes support and see if they can remove the balance from your account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • I tried updating software on my iphone and it did not work. My handset has had the picture of the usb cable asking to connect to itunes for hours and i can not switch my phone off or reset it. Please help!

    I tried updating iphone software and it did not work. It just shows connect to itunes with usb cable on the handset. I have tried for hours to try and turn the hanset off and troubleshoot but nothing works. The connect to itunes display can not be over-ridden.
    Please help!!!

    oh and the device is not being recognised by itunes now either.

  • Im unable to login when i switch on the laptop? please help me out.

    hello,
    yesterday I installed os yosmite  on MacBook pro. today im unable to login when I switch  on, my laptop. please help me out as soon as.

    Hi, I have a similar problem. When I try to log in all I get is a light greyish screen. absolutely nothing else, I wish now that I had not loaded Yosimite. I have tried to Safe Start - to no avail. it is very frustrating and I think apple should not use this technology until it is properly set up. However that does not solve my problem. Can anyone assist me ASAP. Thankyou John  L

  • I need help PLEASE!!  I need to transfer a license for Adobe CS6 Master Collection and I know what to do BUT how do I get a case number?  I cannot get a SINGLE HUMAN BEING on the phone and when I somehow got to my account, it said the case number I had wa

    Please someone on this Earth tell me how to obtain a CASE NUMBER so I can transfer a license...
    For the LOVE of God, please someone, anyone tell me

    Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

  • Re: My license for Adobe CS6 suddenly expired

    I also have the student but I didn't buy it through my school, so no help there, I bought it directly from Adobe. I didn't download it, I had them mail me the disks in case of a pc crash. So now that very thing happened and I had to reformat my Hard Drive. Everything else installed great except for CC6. I am having the same problems as all of you.  I won't use CC I already payed for mine too and was told it was not a temporary license. Not funny Adobe!

    Branching to a separate discussion.
    Tahnie have you verified that the serial number you are utilizing is registered under your account at http://www.adobe.com/?  You can find additional details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Maybe you are looking for