I have a lost password. Do I need to restore my phone to factory settings? If so how do I do it?

I have forgotten my password for my iphone 4s. Do i need to restore my phone to factory settings? If so how do i do it. I tried and it wouldnt go through becuase i didnt use my password.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iOS- Forgotten passcode or device disabled after entering wrong passcode
3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
4. iOS- Understanding passcodes
5. What to Do If You've Forgotten Your iPhone's Passcode
6. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
7. Restoring iPod touch after forgotten passcode
8. RecBoot: Easy Way to Put iPhone into Recovery Mode - if all else fails.
Forgotten Restrictions Passcode Help
1. How to Recover Forgotten iPhone, iPad Restrictions Passcode
If this method does not work, then you will need to fully Restore your
device as New
Also, see iTunes- Restoring iOS software.

Similar Messages

HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

I have a restriction passcode that I have no idea what the passcode could be. I know that I need to reset the phone to factory settings but how do go about doing this without losing all of my contacts and other info, etc? (mainly contacts)

     At some point, I don't even remember doing this it must have been so long ago, I set a restrictions passcode on my phone. This has become a problem now because I have so many apps that I do not ever use that take up so much space I can no longer take pictures or put more music on the device. I have read that I need to restore to factory settings but that once I do that I cannot restore to a backup because restrictions passcodes are saved in backups. Is there any way for me to restore my phone to factory settings and then get all of my contacts and perhaps as much other data back as I can? I have tried every passcode I can think of for the restrictions passcode (24 times! to the point that ever time I try and fail I cannot try again for an hour. To say the least, this is quite frustrating as is limits what i can do with my phone on a daily basis, whether it be music or taking pictures and videos etc. Can someone please help me solve this problem without losing minimal data? I have already backed the phone up to my computer as well as iCloud. Even the woman at the apple store told me I had to restore it to factory but was too busy to get further into it and I didn't have a genius bar appointment. If all else fails I can make an appointment and go in there. I just thought I may as well ask on here first to see if there was a way I could do it myself. Thanks for reading and hope you can help me!
-Mike

You can't. Restoring new means everything is erased. If you have a backup made before creating a restriction code, then you can restore that backup, but none later.
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.
   1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the
       other end of the cable connected to your computer's USB port.
   2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds
       until the red slider appears, then slide the slider. Wait for the device to turn off.
              * If you cannot turn off the device using the slider, press and hold the
                Sleep/Wake and Home buttons at the same time. When the device turns off,
                release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the
       device. The device should turn on. Note: If you see the battery charge warning,
       let the device charge for at least ten minutes to ensure that the battery has some
       charge, and then start with step 2 again.
4. Continue holding the Home button until you see the "Connect to iTunes" screen.
       When this screen appears you can release the Home button:
5. If necessary, open iTunes. You should see the following "recovery mode" alert:
6. Use iTunes to restore the device.
If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Additional Information:
If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.

HT2204 I have 3 iphones and all use the same apple ID,how do I change this so each phone has its own id,do i restore the phones to factory settings first??as im having problems with contacts being added to and deleted from each phone.

I have 3 Iphone 4S and all have the same apple ID which is causing problems as far as contacts are concerned,when i sync 1 of the phones to my comp the contacts appear on all the phones.How do i create a new ID for each of the phones do I have to reset the phones to factory settings first,any help would be appreciated.:)

Hello marie196,
Thanks for the question, and welcome to Apple Support Communities.
You do not necessarily need to restore the device to factory settings, but rather sign out of the four services that utilize your Apple ID: iCloud, iMessage, FaceTime, and iTunes & App Stores. Once signed out, you can sign in with a new Apple ID. For more information, see the following article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Additional Information: You may encounter an error regarding a 90-day limit. For information on this, see the following article:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
Thanks,
Matt M.

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

When I updated my phone to be able to get iCloud it restored my phone to factory settings and I've lost everything. Please help! Where did it all go and how do I get it back?

I have just done exactly the same thing! How frustrating!!!

I have restored my phone to factory settings and took out my sim card

I have restored my phone to factory settings and took out my sim card how do I know it has erased everything? i am going to be giving it away so I want to be sure this is done right. When I turn on my phone it now asks what language and so Im pretty sure I did it right. Any thoughts??

Then they're gone for good, if they're not in your backup.
This is why is is STRONGLY recommended to use your phone as Apple intends: synch your contacts with a contact manager program on your computer or with a cloud service, and import your photos taken by the iPhone to your computer as soon as possible.

I changed my Apple ID but my iTunes hasn't updated so I can't access it...do I need to reset all devices to factory settings? or how else do I get the iTunes to link to Apple ID?

I updated my Apple ID primary email address without having switched off 'Find my....' on all devices. A 2 hour very helpful call with Apple Support solved ny Apple ID and ICloud. Later, I tried to update apps but my iTunes account is still on the old ID and I can't access that email/password anymore. I can't get a support appointment for 48 hours but need to update travel apps soon!
Do I need to reset to factory settings on all devices (5!) and start again...or how else can i get iTunes to link to my Apple ID now?
Any help appreciated!

Thanks, David. But that was the first thing I tried. For some reason, when I try to change my Apple ID back to my old email address, I get the message that that Apple ID is already in use and so I cannot use it! I have tried requesting a password reset using my old Apple ID email, but I've waited and waited and nothing has come to my old email address. This is sooooooo frustrating!

I had to restore my phone to factory settings HOW DO I GET MY INFO BACK ON MY PHONE?? HELP ME PLEASE!! I have it saved on Itunes

Please help me. I had to restore my factory settings cause my phone froze and i went to itunes and that was the only way that i saw to do it. im sure it was wrong way to do it but it is done now. I had backuped my contacts and stuff on my itunes account and now i dont know how to get them back on my phone. i have it plugged into my computer. that is as far as i can get. please help me. i dont have one number memorized.

thanks. unfortunately my computer backs up my stuff every time i connect it so the back up didnt have anything on it. becasue i was connecting it and unconnecting it. idk. what to do now. if there was a way to restore it to an even earlier setting i would. if you have any ideas please help?.... thanks so much for your time.

I updated my iphone 4 with iO6.1. I now no longer have any of my music available with iTunes match. I've turned iTunes match on and off on my phone and on and off on my computer. I am not restoring my phone to factory settings.

I updated my iphone 4 with iO6.1. I no longer have any music on my phone even with itunes match. I've turned my phone off and on. I've turned my imac off and on. I've turned off imatch on my computer and turned it back on. I've turned imatch off on my phone and turned it back on. I spent HOURS on this yesterday. Coincidentally, two of my playlists were deleted from itunes. So I spent quite a bit of time recreating them only to find them missing again today. The ONLY way for me to get music on my phone is to click on the ...more tab and go to shared and pull music from my actual desktop. Restoring my iphone is not an option. I am completely frustrated so if anyone can help, that would be great

From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps!

HT4623 I need to restore my ipad to factory settings and can't find the option in itunes, can anyone help?

Wasa attempting to upgrade to 6.1.3 from 6.1.2 and not the device just staying on for a couple of minutes and then reboots.

What iTunes are you using? If you connect your iPad to your computer and start iTunes on your computer you should e able to select your iPad in iTunes on your computer. Then select Sunmary in the right window and scroll down to find the option to restore.

TS4242 how can I get the activation server to activate my phone?All of this happened because I accidently presed the voice over setting and it changed to that in the phone and my password wasnt working so I had to restore the phone to factory settings and

My iphone will not activate,it keepos sending me a message telling me the servers are down and I tried everything.somebody please help

Either your antivirus/firewall is blocking access to gs.apple.com, your iphone is jailbroken, or your computer was used at some time in the past to hack or jailbreak this or some other iOS device. The first you can fix by disabling your security software. The 2nd you can't do anything about, and the 3rd you fix by editing your hosts file and removing the lines containing gs.apple.com.

I have recently sold my iphone and the new owner says he cannot use my phone without my apple id and password.i reset the phone to factory settings before i sent it.can he run up a bill using my id?cheers.

I have recently sold my iphone and the new owner says he needs my id and password to use it.i reset the phone to factory settings before i sold it but wanted to know if he could run up a bill even though i no longer have an account with my phone provider?

You did not follow the proper procedure when selling the phone before resetting it to factory settings. You must help the new owner deactivate the Activation Lock or else he will have the same issue over and over when he upgrades the software or sells it to someone else.
What to do before selling or giving away your iPhone, iPad, or iPod touch

Ok i need to unlock my ipod but i don't know my password i use itunes but i need to update at the same time this srcews up the itunes and i have to restart the computer i need to restore the ipod please help

ok i need to unlock my ipod but i don't know my password i use itunes but i need to update at the same time this srcews up the itunes and i have to restart the computer i need to restore the ipod please help

Connect the iOS device to your computer and restore via iTunes. Place the iPod in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Maybe here:
Trouble installing iTunes or QuickTime for Windows
iOS: Device not recognized in iTunes for Windows
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

HT4061 I just tried updating my iPhone 4GS and it says I have an error, and need to "restore" the phone before I can use it with iTunes??? I don't want to lose the pictures on it! What can I do to save them?

I just tried updating my iPhone 4GS and it says I have an error, and need to "restore" the phone before I can use it with iTunes??? I don't want to lose the pictures on it! What can I do to save them?

Swayzeone wrote:
I just tried updating my iPhone 4GS
No, sorry... did not happen becasue no such model exists.
If the device is in recovery mode, any data on it is already lost.
The only options are:
Restore the device to get it functional.
Enjoy the paper weight.
For what reason did you attempt to update the device without first ensuring that your data was safe, meaning backing up the device and copying important pictures/videos taken with the device to a computer?

I am in process of unlocking my iphone and need to restore my phone backed it up already but ituenes will not let me restore keeps telling me ituenes can not get on the internet no connection with is not true cause otherwise you would not have gotten this

I have contacted at&t and they did what was nessary to unlock my phone was told to backup my phone and did that so know I just need to restore my phone with ituens which ituenes will not let me do cause I get message can not connect to cause of no internet connection wich is not true cause other wise you would not have gotten this

Try restoring the iPhone to factory settings. If you are having difficult restoring, put the iPhone into Recovery Mode and see if that then works:
http://support.apple.com/kb/ht1808
If not, or if a restore to factory settings does not fix the problem, then your iPhone may have a hardware problem. You can only get the iPhone serviced by Apple in Canada, so you will have to take the iPhone there or send it to someone you know in Canada who can get the iPhone serviced and send it back to you. The only option for getting service in Pakistan would be to pay some unauthorized repair shop to attempt a repair, after which Apple will no longer provide any service even in Canada.
Regards.

I have a lost password. Do I need to restore my phone to factory settings? If so how do I do it?

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