I have a mac air. I stupidly did something to it. Don't even know myself but I lost everything and cannot get the Mountain Lion back. Am up a creek and have to buy what was given to me when I purchased the machine?

I have a Mac Air. I stupidly did something that wiped out the machine and I managed (wow) to get the system back only with the old operation system that was a free upgrade at the time I bought this. Help! Do I have to purchase a new one now? Thanks

If you paid for OS 10.8 at any time, you can get it again at no cost from the App store. You will need to use the same Apple id that you used for the purchase.

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I have a problem with buying apps in itunes Store. When you purchase the application fails payment. Asked to update the map. I have 2 credit cards with a positive balance. In what could be the reason?

I have a problem with buying apps in itunes Store.
When you purchase the application fails payment.
Asked to update the map.
I have 2 credit cards with a positive balance.
In what could be the reason?

contact itunes support

I keep losing entire catalogs. I put in 30,000 images and cannot get to them. Put in 3,000 images and get error message "LR encountered error when reading its previous cash and needs to quit. LR will fix this problem the next time it loads.' I have loade

I keep losing entire catalogs. I put in 30,000 images and cannot get to them. Put in 3,000 images and get error message "Light room encountered error when reading its previous cash and needs to quit. light room will fix this problem the next time it loads.'
I have loaded light room several times and even exited computer for 8 hours. Still get error message

A search of this forum shows lots of threads where this issue of "error reading cache" is solved

For some reason I have a full page opening screen and cannot get it to go back to normal without restoring it to an earlier time. Is there a fix for this?

My computer would not start this morning, when it did start after repairs, I had a full screen and cannot get it to go back to normal. The toolbars don't show up, nor does the Firefox. I cannot get it straightened up without restoring it to an earlier time.

Reset the page zoom on pages that cause problems: <b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
* http://kb.mozillazine.org/Zoom_text_of_web_pages

I purchased a new Mac Air. I try to update apps and I get this:This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. They do not show up in 'Purchases'.

I can't update iMovie, Garage Band, Numbers, Pages, Keynote, and iPhoto. on my new Mac Air. 11". I had hoped when I updated to OS X Yosemite that would solve the problem. It didn't. I get this: This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled. I went to the app store, as was suggested in someone else's post, using the only ID I've ever had, and went to the purchases tab, to "accept" the apps. That didn't work, because they weren't there to 'accept'. They did come with my purchase, however. Please advise.

It appears Best Buy is up to their old tricks of palming off returned units as new. Take it back for a complete refund of your money. If they give you any static escalate your problem to management immediately.

Hi does apple issue you a replacement phone at cost price even if u hav lost ur pin code and cannot get into ur phone?iv broke my phone and was told apple giv u a new 1 for uk £179?thanks

Hi does apple issue a replacement phone for cost price even if u cannot get into ur phone because u hav lost ur pass code?

Whether your phone is locked with a passcode or not won't matter. If eligible for an out of warranty replacement, you can do such a replacement,

How do I delete emails without having to open them please? I have a Mac Air. Using my previous PC I could delete emails without opening but I don't seem to be getting this option on the Mac. Thanks.

I am new to using a Mac. How do I delete emails without opening them? Using my old PC it was possible to delete suspect emails prior to opening them, however I don't seem to be given this option. If I click on a message it opens straight away and I am worried about opening emails when I don't know where they are from. Thanks

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

I have bought an iPad air. I can not access The restrictions as I have not been given a password when I purchased the iPad yesterday. Can someone advise please

I am unable to access the restrictions in the accessibility settings due to the fact It is password protected. I have just purchased it so it is brand new out of the box and I have not set a password for it and I wasn't issued one with the iPad air. Can someone advise please.

They don't come with restrictions enabled, you have to turn them on and set the passcode.
When you do try to enter the restrictions area you are prompted to enter a passcode, but that means you're making it.
I'd take it back to where you bought it from and have them unlock it.

HT1212 My Ipad has shut off I guess and cannot get it to turn back on! Please help It is a school issued product and is needed for school. I have it plugged up but it doesnt even say that is charging.

I had my Ipad up on a charger in my class and when I went to pick it back up the screen wouldn't turn on or do anything. Please help!!

While aimed at the iPhone, the sections under Power/Battery and Display in this support article will largely still apply and may be of help:
http://support.apple.com/kb/TS2802
If not, your iPad may have suffered a hardware failure, in which case you'll have to ask your school how to proceed.
Regards.

Have an iPod classic. I cannot get it to go back to the main screen

I have an iPod classics and cannot get ti to go back to the main screen

Hi,
As soon as the devices connected to your network the printer should appear as AirPrint.
You may ensure it is connected by clicking the wireless icon on the printer screen to locate its IP, then type the IP into Safari and check if you can access the printer homepage from your iPad.
If the printer conncted but still not being detected as AirPrint, ensure you have the latest firmware for your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03312867&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
If the printer still not being dedected I would rather suspect the network as AirPrint uses Apple Bonjour and therefore require your network to support multicasting to operate..
You may test it by temporary setting direct connection using Wireless Direct, if the printer being detected without using the router please clarify your router brand and model to better understand your router capabiities.
The steps to enable Wireless Direct can be found listed below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03351623&cc=us&dlc=en&lc=en &product=5271613&tmp_track_link=ot_search
Shlomi

I have a Mac Air.. with 10.10 and just purchased a HP laserjet pro M201dw .. I can't get it to print duplex in pages or word. In pages not highlighted. does in Adobe for pdf. Help!

I have a Mac Air with 10.10 . Just purchased a HP Laserjet Pro M201dw printer. I can not get the duplex printing to work in Word or Pages. It does work for PDF files in Acrobat Pro. It won't for emails. In Pages I see two- sided but it is dimmed. I look at setups and it shows two -sided is off but can't find a way to change this setting. In the printer setting itself, the duplex box is checked. Need help. Did notice the driver only goes up to 10.9 but it says on Apple site of supported printers this one is listed.
Appreciate help in solving this issue.
Thanks in advance for anyone willing to give me some time and assistance.
Fran

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

I have an mac Air 60 gig - I am now out of memory.

I have a Mac Air 60 gig I am now out of memory. It says that I have 50 gigs used as "other" I don't know how to delete "other" Help! My computer is useless it wont allow me to do anything. Can some help me to figure out how to free up memory?
Thank you

First, your problem has nothing to do with local snapshots. You don't have any local snapshots, and if you did, they wouldn't be contributing to "Other."
Empty the Trash if you haven't already done so. If you use iPhoto, empty its internal Trash first:
iPhoto ▹ Empty Trash
Then reboot. That will temporarily free up some space.
According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of your data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.
If you're using Time Machine to back up a portable Mac, some of the free space will be used to make local snapshots, which are backup copies of files you've recently deleted. The space occupied by local snapshots is reported as available by the Finder, and should be considered as such. In the Storage display of System Information, local snapshots are shown as "Backups." The snapshots are automatically deleted when they expire or when free space falls below a certain level. You ordinarily don't need to, and should not, delete local snapshots yourself.
To locate large files, you can use Spotlight. That method may not find large folders that contain a lot of small files.
You can more effectively use a tool such as OmniDiskSweeper (ODS) to explore your volume and find out what's taking up the space. You can also delete files with it, but don't do that unless you're sure that you know what you're deleting and that all data is safely backed up. That means you have multiple backups, not just one.
Deleting files inside an iPhoto or Aperture library will corrupt the library. Any changes to a photo library must be made from within the application that created it. The same goes for Mail files.
Proceed further only if the problem isn't solved by the above steps.
ODS can't see the whole filesystem when you run it just by double-clicking; it only sees files that you have permission to read. To see everything, you have to run it as root.
Back up all data now.
If you have more than one user account, make sure you're logged in as an administrator. The administrator account is the one that was created automatically when you first set up the computer.
Install ODS in the Applications folder as usual. Quit it if it's running.
Triple-click anywhere in the line of text below on this page to select it, then copy the selected text to the Clipboard by pressing the key combination command-C:
sudo /Applications/OmniDiskSweeper.app/Contents/MacOS/OmniDiskSweeper
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The application window will open, eventually showing all files in all folders. It may take a few minutes for ODS to list all the files.
I don't recommend that you make a habit of doing this. Don't delete anything while running ODS as root. If something needs to be deleted, make sure you know what it is and how it got there, and then delete it by other, safer, means. When in doubt, leave it alone or ask for guidance.
When you're done with ODS, quit it and also quit Terminal.

Is there an application like "snag it" for mac? Does it come with the Mountain Lion OS, or do I have to buy it separately?

Is there an application like "snag it", which is part of the Microsoft Office suite for mac? Does it come with the Mountain Lion OS, or do I have to buy it separately? If it is a separate purchse, what would you recommend?

Built-in to OS X is the ability to capture an entire screen or selected portions. Snaps are saved to the Desktop by default:
COMMAND-SPACE-3 snaps the entire screen.
COMMAND-SPACE-4 lets you select a portion of the screen to snap.
In your Utilities folder is a utility called Grab that provides similar functionality and more.
Then there are dozens of third-party solutions such as SnapNDrag and SnapzProX. You will find them and others at MacUpdate or CNET Downloads. Most have trial versions or trial times so you can test them out.

I have a mac air and an iMac and both have Pages. I use Pages on my air and save all documents to iCloud. I can see them on my iMac but it won't open with Pages. It becomes visible if I change it to open with preview but I can't interact with it.

I have an mac air and an iMac 5k - pages runs on both. I use pages on my air and save all my documents to iCloud drive. I can see the documents on my iMac but some won't open in pages which is bizarre? They will open if I change it to open with preview but then all I can do is read it - I can't add to the document - All I want is to be able to see all my documents on all my devices and to be able to have them sync so I can add to the documents from any of my devices. I also have an iPhone 6 and an iPadair2 but I would be happy just to have the iMac and macair sync for starters. I have folders within folders in my documents,. The folders which contain pdf's and individual files open OK . The one I am having difficulty with is the file which I use for ongoing correspondence - in other words it is quite long - I keep adding to it ( by copying letters in and letters out so I can see a sequential history of what has been going on by scrolling down ) in date order so that it could be 1 - 100 pages long - but I don't think the size is a problem. I don't understand why some folders can open and others not . Has anyone any suggestions please. I have been trying to get this to work for months since iCloud drive came in. It has got much better but it is still not good enough - or maybe it's me?

All I can suggest is that you open that file on the MBA and save it as a new file, then see if you can open the new one on the iMac.

I just got an iPod touch 5g for Christmas and last night I was FaceTiming a family member and I noticed my speaker sounded a little wired, like it blew out which I don't even know how I did it! I never have it up full blast! Does the warrenty cover it?

I just got an iPod touch 5g for Christmas and last night I was FaceTiming a family member and I noticed my speaker sounded a little wired, like it blew out which I don't even know how I did it! I never have it up full blast! Does the 1 year limited warrenty cover it?

If you are in the US you can see if there is a genius bar by going to http://www.apple.com/retail/geniusbar and then click on Make a Reservation at the top and you can search state, city and see how far they are from you.

I have a mac air. I stupidly did something to it. Don't even know myself but I lost everything and cannot get the Mountain Lion back. Am up a creek and have to buy what was given to me when I purchased the machine?

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