I have a mac and have downloaded adobe several times and it still won't let me open online documents.  when i try it says i need to agree to the user agreement and try again

I have a mac and have downloaded adobe several times and it still won't let me open any online documents.  when i try to open the document it says I need to agree to the end user agreement

yes and when I push the icon to download and go through all 3 steps it says this version is already downloaded.  so i close the browser and try to download the document again and it says the same error

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  • I have 3 macs can i download it 3 times for free?

    i have 3 macs can i download it 3 times for free?

    You need to pay once; as long as the other Macs are registered with the same ID at the store, yes you can use it on the others.

  • HT5312 I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    I forgot my security question answers and answered wrong too many times so now it won't let me download anything even though I know my password, what do I do?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95618)

  • I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer.  Is this a rip off to make us pay more $ or is thereanotherway to update iPhoto?

    I just bought OS X Lion and now it says I need to go to the App store and pay even more money to get a newer iPhoto for PhotoStream to work between my iPhone and my computer.  Is this a rip off to make us pay more $ or is there another way to update iPhoto?

    Yes, you’ll need to upgrade to the latest version of iPhoto for $15.  That is the only solution.  You can read here if you wish: http://www.macworld.com/article/160380/2011/06/icloud_what_you_need_to_know.html

  • ITunes keep showing unknown error 48 while restoring iphone 4s. I've already followed applesupport suggestions of reinstalling iTunes, deleting previously downloaded ipsw on my computer and re-downloading it (countless times!) but still to no avail.

    Hi. A very much help needed.
    - iTunes keep showing unknown error (48) while restoring my iphone 4s
    - I've already re-install iTunes various times
    - Already delete previously downloaded 8.3 ipsw and re-downloaded it countless times
    - Changed and edited hosts in windows drivers as per shown on guides
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    I am now without any phone to be used.
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    Hello Sean,
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    http://support.apple.com/kb/HT1808
    If that does not resolve it the symptoms indicate to me that it is a hardware issue causing this to happen and would seek service for it:
    iPhone Repair - Other Repairs
    https://www.apple.com/support/iphone/repair/other/
    Thank you for using Apple Support Communities.
    All the best,
    Sterling

  • I was unlocking my 3g iphone with at&t's approval, on the process I reset:erase all contents and setting, iphone blocked out on me with only apple logo showing. Tried DFU mode several times but itunes still won't response(backed up before unlocking)

    I was unlocking my 3g iphone with at&t's approval, on the process I reset:erase all settings and content. now my iphone blocked out(not responding) with only the apple logo. I tried DFU mode several times but itunes still not recognizing the iphone. I previously backed up before. Help...what do I d now? thanks

    Hi there tifachristie,
    You may find the troubleshooting steps in the article below helpful.
    iOS: Device not recognized in iTunes for Mac OS X
    http://support.apple.com/kb/ts1591
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    -Griff W. 

  • HT5037 i downloaded this and still won't let me open my iPhoto. Keeps saying i still need to update it.

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    You have to download and RUN the library updater. Applications folder ==> utilities and double click on the library updater then after it runs launch iPhoto to complete the upgrade
    LN

  • I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password and updated it in my account, but it still won't let me purchase anything. How can I fix this?

    I'm getting the message, "Your Apple ID has been disabled," when I try to make a purchase. I reset my password as directed (several times) and updated it in my account, but I'm still getting the same message. What do I do?

    You need to contact support:
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    can't open my photo library after upgrading to iphoto 11.  Is it possible to download iphoto 9.0.1 after installing '11.  Have followed all the other instructions and am in a loop which doesn't allow me to access iphoto or my photos.

    when iphoto wouldnt open we read the trouble shooting info and it said that we may have needed to download 9.0.1 if we had an older version.  We obviously didn't download it before the upgrade and wondered if it would cause problems or indeed solve the problem if we downloaded it now!
    When we try to open iphoto is says:
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  • When syncing apps, window says authorize this computer.  When I authorize it says computer already authoized.  Then the window reappears and sync does not continue.

    When syncing app, a window pops up saying to authorize this computer,  When I authorize the computer, I am told it already is authorized.  Then the same window pops up again.  Is there a cache that can be emptied or what can I do to sync my ipad.  Thanks

    Deauthorizing won't delete anything, and all your purchased content is safe.  You will just have to reauthorize any of the other computers that get deauthorized along with your computers old machine id.
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  • HT1695 i bought a used ipod touch and reset it to the factory settings via itunes and now i'm trying to set it up like new and it won't let me sign in with an apple id it says it can't connect to the server.  Other wireless devices are working HELP?!

    I am trying to set up  my daughters ipod touch after resetting it to factory settings.  So I am trying to sign in using an apple id.  It says won't connect to the servier, but I have other wireless devices connected, so I know my wi fi is working. What now? Thanks

    Return it and get a refund. Without the prior owner's Apple ID and password that device is useless. Find My iPhone Activation Lock- Removing a device from a previous owner’s account. You were screwed by the ignorance of the pawn shop owner.
    <Edited by Host>

  • HT204382 Help!  I just followed all instructions . . . downloaded DivX on my MacBook Pro so that I can view all of the avi movies but it still won't let me see them.  When I bring down the file and get info I can view it in the little box that only that.

    Okay so . . . just bought a new Mac OS X because my last MacBook Pro burned up.  I was luckily able to put everything on an external hard drive.  But when I try to play my movies from the hard drive or any other DVD that were downloads that are AVI  it says "QuickTime Player can't open "Genetic Roulette_(360p).avi" because a required codec isn't available."  So I went ahead and followed the instructions and download the DivX but it still will not play.  Can anyone out there help me?

    Download and install VLC. http://www.videolan.org/vlc/index.html and get rid of DivX.

  • I have iPhone 4 and I changed my setting to voice now it won't let me open my iPhone saying text editing/ screen lock pls! Help

    I have iPhone 4 and I changed setting to voice just curousity and now I can't even log in my passcode. Saying screen lock pls, help

    Hello Scorpio2013,
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    http://support.apple.com/kb/HT3577
    VoiceOver
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    Tap General. Then double-tap General.
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    Tap Accessibility. Then double-tap Accessibility.
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    Cheers,
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  • Safari isn't recognising any websites at all. It is saying "can't verify certificate or server". I have reset my router, reset the Mac Air and still nothing. If there are updates it also won't let me open the App Store...

    I Have tried everything and it still won't let me open anything in Safari. I have reset the Mac and router. It's just not working.

    This could be a complicated problem to solve, as there are several possible causes for it.
    Back up all data, then take each of the following steps that you haven't already taken. Stop when the problem is resolved.
    Step 1
    From the menu bar, select
               ▹ System Preferences... ▹ Date & Time
    Select the Time Zone tab in the preference pane that opens and check that the time zone matches your location. Then select the Date & Time tab. Check that the data and time shown (including the year) are correct, and correct them if not.
    Check the box marked 
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    if it's not already checked, and select one of the Apple time servers from the menu next to it.
    Step 2
    Start up in safe mode and log in to the account with the problem.
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    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    If the problem is not reproducible in safe mode, then it's caused by third-party "anti-virus" or "security" software. If you know what that software is, remove it as directed by the developer after backing up all data. If you don't know what it is, ask for instructions.
    Step 3
    Triple-click anywhere in the line below on this page to select it:
    /System/Library/Keychains/SystemCACertificates.keychain
    Right-click or control-click the highlighted line and select
              Services ▹ Show Info
    from the contextual menu.* An Info dialog should open. The dialog should show "You can only read" in the Sharing & Permissions section.
    Repeat with this line:
    /System/Library/Keychains/SystemRootCertificates.keychain
    If instead of the Info dialog, you get a message that either file can't be found, reinstall OS X.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. Open a TextEdit window and paste into it by pressing command-V. Select the line you just pasted and continue as above.
    Step 4
    Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    In the upper left corner of the window, you should see a list headed Keychains. If not, click the button in the lower left corner that looks like a triangle inside a square.
    In the Keychains list, there should be items named System and System Roots. If not, select
              File ▹ Add Keychain
    from the menu bar and add the following items:
    /Library/Keychains/System.keychain
    /System/Library/Keychains/SystemRootCertificates.keychain
    Open the View menu in the menu bar. If one of the items in the menu is
              Show Expired Certificates
    select it. Otherwise it will show
              Hide Expired Certificates
    which is what you want.
    From the Category list in the lower left corner of the window, select Certificates. Look carefully at the list of certificates in the right side of the window. If any of them has a blue-and-white plus sign or a red "X" in the icon, double-click it. An inspection window will open. Click the disclosure triangle labeled Trust to disclose the trust settings for the certificate. From the menu labeled
              Secure Sockets Layer (SSL)
    select
              no value specified
    Close the inspection window. You'll be prompted for your administrator password to update the settings.
    Now open the same inspection window again, and select
              When using this certificate: Use System Defaults
    Save the change in the same way as before.
    Revert all the certificates with non-default trust settings. Never again change any of those settings.
    Step 5
    Select My Certificates from the Category list. From the list of certificates shown, delete any that are marked with a red X as expired or invalid.
    Export all remaining certificates, delete them from the keychain, and reimport. For instructions, select
              Help ▹ Keychain Access Help
    from the menu bar and search for the term "export" in the help window. Export each certificate as an individual file; don't combine them into one big file.
    Step 6
    From the menu bar, select
              Keychain Access ▹ Preferences... ▹ Certificates
    There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to  CRL.
    Step 7
    Triple-click anywhere in the line of text below on this page to select it:
    /var/db/crls
    Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
    A folder named "crls" should open. Move all the files in that folder to the Trash. You’ll be prompted for your administrator login password.
    Restart the computer, empty the Trash, and test.
    Step 8
    Triple-click anywhere in the line below on this page to select it:
    open -e /etc/hosts
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in the same way you launched Keychain Access.
    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window should open. At the top of the window, you should see this:
    # Host Database
    # localhost is used to configure the loopback interface
    # when the system is booting.  Do not change this entry.
    127.0.0.1                              localhost
    255.255.255.255          broadcasthost
    ::1                                        localhost
    If that's not what you see, post the contents of the window.

  • Agent Logs out and Logs in back several times

    Hi,
    Agent Logs out and Logs in back several times without his intervention. this was observed with one agent. Any idea what would be causing? We use a custom CTIOS client and we observe that only one agent had this problem

    Hi,
    Do you have access to the client desktop and the CTIOS server logs ?  Look for the network related errors, sometimes the process in ICM might be giving up..
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