I have a mac book air. Have had no issues with any virus before but today my safari page keeps directing me to a page which says " cyber crime" posing to be by Cheshire Police AUthority uk metropolitan police.Tells me that I have 24 hours

I have a mac book air. Have had no issues with any virus before but today my safari page keeps directing me to a page which says " cyber crime" posing to be by Cheshire Police AUthority uk metropolitan police.Tells me that I have 24 hours to pay a 100 pounds.Using my ipad I looked it up and it appears to be a very common virus.I am worried about my Mac(relieved at the same time that I am not a cyber criminal
!) so anyway what should I do.I tried to fonce quit and then open safari but only that page keeps opening up.Looking up online their was a suggestion to reset safari, but I am unable to click on the reset safari tab as the pop up for stay on page keeps coming up.i have switched off my lap top now.But am really worried.How can I get rid of it?

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily.
Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select
          Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Similar Messages

  • HT4628 i have mac book pro, it was working fine with my wi fi but today i found it does not show wi fi indication "on" so no internet working. please suggest me the solution.

    I have mac book pro. It was working fine on my wi fi but today it doesn't show wi fi indication and my wi fi link is not mentioned in the list. but it shows other links which are not mine.
    I reset my wi fi but no any result. but at the sametime my iphone is working alright on the same wi fi that means wi fi is ok. Please guide me !!!

    Hey nondeplume,
    I'd check out the following article and see if that helps resolve the connection issues you're experiencing on your MacBook Pro:
    Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
    http://support.apple.com/kb/HT4628
    Hope that helps,
    David

  • My mac book air 2014 is having issues with its built in speakers it does not come on after i take my headset out

    am having speakers issue after i plug in my headsets into my mac air laptop internal speakers dont work anymore

    Open System Preferences > Sound then select the Output tab.
    Make sure you have the correct device selected.

  • I have a mac book air 11". When I boot up connected to the huge Thunderbolt  screen it detects the detects the fact and gives me great quality. now I am travelling away from the scree it boots up, nice picture, then switches to rubbish resolution.

    I have a Mac Book air 11". Normally at home I connect this to a large Thuderbolt Screen. When booting up it some times gets confused and offers me a low resolution result, but some plugging and unplugging of the screen fixes this. I assume it sometimes "sees" the big screen and sets the resolition accordingly. Sometimes does not. But now... I am away from big screen and cannot get the Macbook air on its one to deliver anything other than really poor resolution. I ahve done displays and chosen all three - but no better. And I have said Choose the Best ONe... again not luck. Any ideas. I read in back posts this was a problem a few years ago.

    Welcome to Apple Discussions
    I believe you have a failing GPU (aka Video Card). Run AHT and see what it tells you. Do not be afraid to run it up to three times in succession if at first it does not detect an error (sometimes errors that are caused by overheating will not show up until the computer is stressed enough - repeating AHT will do that).
    As an aside - the MBA was not designed to take the place of a desktop. If you are powering your MBA by leaving it permanently attached to the thunderbolt port on the monitor you are shortening your battery life.

  • I have the mac book air and when I turn it on its a light blue screen with a flashing folder with a question mark on it and I cant get past it. Anyone know about this?

    I have the mac book air and when I turn it on its a light blue screen with a flashing folder with question mark on it. Any one know how to get past it?

    The MBA is trying to tell you that it is not able to find a bootable system
    Either the file is corrupt or access to the storrage has failed
    I would start by seeing if it will boot with Command + R depressed

  • I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my came

    I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my camera. Is there any other way i can install this on my camera without using the provided cd or buying the software again?

    That doesn't help the user with the serial code though.
    There has to be some kind of code somewhere within the package. The disk itself does not contain one. You can look here for help with finding your serial number:
    Find your serial number quickly

  • Is it okay to upgrade to mversion mavericks? i have a mac book air version 10.8.5 and my safari is not responding..

    i have a question is it okay to upgrade to OS mavericks? free upgrade? i have a mac book air version 10.8.5,

    Shouldn't be a problem if your Mac can run Mavericks >  OS X Mavericks: System Requirements
    As for Safari. When you say not responding, do you mean it won't open a window, or it won't load websites, or it won't launch at all?
    The more details you provide, the easier to help you.

  • I have a mac book air. I felt down and I have broken the screen: several white lines on the screen. Do you know if I can only change the screen? Is it expensive?

    I have a mac book air. I felt down and I have broken the screen: several white lines on the screen. Do you know if I can only change the screen? Is it expensive?

    Welcome to Apple Support Communities
    Take your MacBook Air to an Apple Store or reseller to have your display replaced. If you want, you can buy the display yourself and install it, but as you can see, that's expensive > http://www.ifixit.com/MacBook-Parts/MacBook-Air-13-Inch-Mid-2012-Display-Assembl y/IF188-083?utm_source=ifixit_guide&utm_medium=guide_intro&utm_content=required_ items&utm_term=macbook_air_13%22_mid_2012

  • HT1338 I dont have a mac book air can you install apps like (angry birds, temple run)

    I dont have a mac book air. Can you install apps like angry birds and temple run?

    Can you install them on what? Those are both iOS apps (meaning they can be installed on iPods, iPhones and iPads), but iOS apps cannot be run on either a Mac or a PC. I believe that there is a Mac version of Angry Birds as well, which is completely separate from the iOS version of Angry Birds.

  • I bought Mountain LIon but no dmg is downloaded. I can see the invoice from Apple but not the OS I supposed to receive. Is it a bugg?? I have a mac book air. Thanks

    xI bought Mountain LIon but no dmg is downloaded. I can see the invoice from Apple but not the OS I supposed to receive. Is it a bugg?? I have a mac book air. Thanks

    Thanks for the reply.
    However the trick is that it cannot download at all.I m asked to download the application. Then I put my Apple ID, then it start to download but just 1s... Then ....Nothing. No application, no error message... Just a nice invoice....

  • I have a Mac Book Air with 10.6.8. Is Montain Lion my only update option? Is it a must do?

    I have a Mac Book Air with 10.6.8. Is Montain Lion my only update option? Is it a must do? Thanks

    You can also get Lion, but personally, I think Mountain lion is what Lion was supposed to be.
    In any case, there is absolutely no reason for you to get either one; Snow Leopard is a nice and reliable OS - of course, if you want any of the added features of the newest OS, then you will have to buy and install it.
    So, the decision is up to you. Also note: any older PPC apps that still worked on Snow Leopard will no longer work on the new OS - you'd have to purchase upgrades if one is available.

  • I have an iPhone 4S and never had a problem with syncing it. But suddenly, when I connected my phone to my mac, it says that its in recovery mode, and I need to restore it in order to sync. I've updated both my phone and my itunes, and it didnt work.Help?

    I have an iPhone 4S and never had a problem with syncing it. But suddenly, when I connected my phone to my mac, it says that its in recovery mode, and I need to restore it in order to sync. I've updated both my phone and my itunes, and it didnt work.Help?

    fighter19lisa wrote:
    that only makes it say its synced, when its not.
    No, it does not.  It transfers purchases from the iDevice to the computer.  The computer must be authorized for the Apple ID that the content was acquired with.
    fighter19lisa wrote:
    my playlists wont show up on the phone.
    Are they selected to sync?  Is Manually Manage content on the device selected?
    fighter19lisa wrote:
    i had to change my password for my aol account again and i still cannot get my email on my phone to even work
    What does that have to do with syncing content to the device?  FYI, nothing.

  • Have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?

    have a mac book pro and it has some kind of virus which opens unrelated windows. What do I do?

    You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
    Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
    Back up all data.
    Triple-click anywhere in the line below on this page to select it:
    /Library/LaunchAgents/com.vsearch.agent.plist
    Right-click or control-click the line and select
              Services ▹ Reveal in Finder (or just Reveal)
    from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
    Repeat with each of these lines:
    /Library/LaunchDaemons/com.vsearch.daemon.plist
    /Library/LaunchDaemons/com.vsearch.helper.plist
    /Library/LaunchDaemons/Jack.plist
    Restart the computer and empty the Trash. Then delete the following items in the same way:
    /Library/Application Support/VSearch
    /Library/PrivilegedHelperTools/Jack
    /System/Library/Frameworks/VSearch.framework
    Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
    From the Safari menu bar, select
              Safari ▹ Preferences... ▹ Extensions
    Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
    This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
    You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
              Go ▹ Go to Folder...
    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • I have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle

    i have a mac book pro and a panasonic SD Video camera SDR-S50 - but i cannot transfer videos from the panasonic to my mac - does anyone know what i should do? - Rochelle

    If the macBook Pro will not read the card/files then you might need a converter, check out:
    http://www.hdconverterformac.com/article-mod-video/panasonic-sdr-mod-to-mac.html
    http://expertscolumn.com/content/how-play-or-edit-panasonic-sdr-mod-files-mac-os -x

  • When attempting to download songs from itunes cloud to my mac book air all I get is a box indicating download but nothing happens ?.

    When attempting to download songs from itunes cloud to my mac book air all I get is a box indicating download but nothing happens ?

    When there are photos/videos in the Camera Roll, the iPhone is also detected as a digital camera when connected.
    If your iPhone is not recognized by iTunes when connected, check this link.
    http://support.apple.com/kb/TS1538

Maybe you are looking for