I have a Mac Pro. Purchased CS2, updated to CS3, Downloaded update to CS5.5.  Will not let me register, it only gives me the option of putting in a CS5 serial number as my original purchase.  What should I do?

I am reinstalling all my software after a wipe.

As I said, it should be offering you a list to select from.  If it is not doing that then you will have to contact Adobe support directly using chat and get them to assist you with this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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