I have a MAC, when I click on a picture tile in google the selected image will not open, Why?
When I do a Google search for a product or person on the right side of the page is a little bit of specific information and if available a a little square with a prompt for more images. Clicking on that prompt brings you to a full page of related pictures. On all my computers when you click on a specific picture tile it becomes large then you can close the picture and go back to the tile page. On the computer I'm having trouble with when I click on a specific tile on the tile page nothing happens, the screen stays on the tile page.
This is not a computer problem because when I follow the same procedure in Safari everything works just like it is supposed to, so this has to be a problem with the Firefox setting on this particular computer. This is a fairly new issue, with in the last few months.
Thanks for any help you can provide.
Hi fullertondigital,
Thank you for your question. I understand that websites, such as the google image search, are not displaying the same way in another browser. In order to make sure that this is not caused by an add on please see if it happens in [[Troubleshoot Firefox issues using Safe Mode]]
It could also be that you need to select the option to open the image in a new page. The new image search has the block bock appear when you select one of the images. Make sure that javascript is enabled for this animation to work correctly on the page.
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<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
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Path:
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Identifier:
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Version:
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Build Info:
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Code Type:
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We want to help you but unfortunately you have given us insufficient information.
Please find a moment to tell us more about your machine, the model identifier, the OS version, and the total amount of RAM you have. It also helps to know where you are, nothing specific, just the country.
Then fill those same details in your profile for future use.
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