I have a MacBook pro. When I turn it on all I get is a grey screen with a small grey spinning thing under the apple. What can I do?
I cannot turn on my MacBook pro. When I turn it on all I get is a grey screen with a grey spinning thing under the apple. Can anyone help?
Reinstall OS X.
Reinstall Snow Leopard without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
====================================
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless.
Similar Messages
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my macbook pro won't turn on. it just stays stuck on a white screen with a little circle spinning around and around when you power it on. i don't know how to get it to progress past this loading page.
Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstalling Mavericks, Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion, Mavericks: Select Reinstall Lion/Mountain Lion, Mavericks and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
If you are not using Lion, Mountain Lion, or Mavericks then use the following procedure:
Resetting your Mac's PRAM and NVRAM
Intel-based Macs: Resetting the System Management Controller (SMC)
Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Reinstall OS X without erasing the drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1. -
I have an ipod that when you turn it on all you get is a lit up white blank screen what do i do
i have an ipod touch when you turn it on the screen just lites up white with no words or anything what do i do
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
When i turn my touch all i get is a white screen help
when i turn on my touch all i get is a white screen help
Try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. From iTunes, select the iPad and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad.
There's more to try but let's go a bit at a time. -
I have a Macbook Pro (2013) OS 10.8.1. Moved into a university house and need to use ethernet cable. Bought the Thunderbold connection but when I try to use the ethernet with it a webpage comes up saying Wireless Setup and Router Setup? I have previously used ethernets in similar situations and never had to input information like this?
I have tried to turn of the wi-fi but that doesn't work either. I think it could be a something to do with the internet provider because virginmedia comes up on the webpage. This is what comes up:
Wireless Setup
WGR614V9
V1.0.11_1.0.1VGUK
Wireless Setup
Name (SSID):
Security Passphrase (WPA-PSK):
(8-63 characters)
Channel:
01 06 11
Router Setup
Router Password:
(8-63 characters)
any ideas?!? -
I have a macbook pro, when I try to open excel it will not open and I get a messages that states "cannot be opened 1712.
What version Mac OS X?
What version Excel? -
I have a Macbook Pro (late 2012) and I would like to connect it to 2 screens simultaneously (1 screen is a TV and can only take HDMI, the other is a larger computer screen and has both VGA and HDMI connections). How can I do this?
The article you cited refers to The Mac Pro, a 50lb silver tower -- not a notebook computer.
Everymac.com says:
2nd Display Support:
Dual/Mirroring*
2nd Max. Resolution:
2560x1600 (x2*)
Details:
*This model supports a simultaneous maximum resolution up to 2560x1600 on two external displays via Thunderbolt. Alternately, it can support a single display up to 2560x1600 via Thunderbolt and a single display up to 1920x1200 via HDMI. Although it can theoretically power all three external displays, as confirmed by a helpful reader, it runs too hot with three displays connected.
Also see: How many external displays can the Retina Display MacBook Pro models support? What is the maximum supported resolution of each? Are adapters required?
When using other than ThunderBolt displays, the ThunderBolt port is directly compatible with Mini DisplayPort, and can be forced into compatibility (with Single-Link DVI or HDMI up to 1920 wide) with a simple adapter.
To adapt to wider displays, an ACTIVE Dual-Link adapter is needed, about US$100. -
I have a MacBook pro on snow leopard - do I need to get lion prior to changing to iCloud ?
I have a MacBook pro on snow leopard - do I need to get lion prior to changing to iCloud ?
You can migrate to iCloud whilst still using snow leopard, but you will not be able to sync your calendars and contacts on your Mac.
If you are asking whether you should get Lion before or after migrating to iCloud, it really doesn't matter, but I think I would prefer to get it before migrating to iCloud . -
Two Macbook pros circa 2009 in our temporary household in Turkey suddenly failed to boot and got stuck on the grey screen. They were able to boot at the Apple store, but not when we brought them back to our apartment. Could this be a coincidence? A
THank you Ogelthorpe. When my wife's computer I went on line to the site that you sent and tried everything But nothing worked. When my son came to visit and his MacBook Pro did exactly the same thing we became suspicious - too much of a coincidence. We took both computers somewhere else, out of our apartment, and they both booted. We ran disk utility on both, but the report in both cases was that there are no issues with the hard drive. Back in our apartment neither will boot up. My MacBook Pro is a later model with a solid state drive and it seems to work fine here.. I tried an external drive and it works fine. We think that this has something to do with some kind of magnetic interference in our apartment to which the 2009 drives are susceptible. It is indeed a mystery!
alf -
I have a macbook pro 1.5 years old ver10.7.5 and now having a problem with having to manually force quit after a hour or so of use to clear up memory(unit slows down) should I up grade iso if so to what and what is the correct procedure? Rick
To determine if it is, boot into Safe Mode and see what happens. http://support.apple.com/kb/HT1455
In the Activity Monitor, what are the Page Outs and Page Ins? -
I have a MacBook 13-inch, Late 2009, I'd like to get a cable to connect a monitor. However I keep order the wrong part. Can somebody tell me what part I need.
The Late 2008 model 5,1 Aluminum Unibody and the Late 2009 model 6,1 and Mid 2010 model 7,1 White Unibody have a Mini DisplayPort.
The Early 2006 model 1,1 through Early 2008 model 4,1s plus the Early and Mid 2009 model 5,2s have Mini-DVI ports. Each would take a different adapter to connect with the TV.
To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info (and then System Report if you’re running 10.7 Lion). When System Profiler comes up check the Model Identifier and post it back here. -
After "restoring" my MacBook Pro via time capsule, all I get is a white screen with the apple in the middle and the little spin wheel spinning and spinning and spinning for 24 hrs now...
Hello kdcha55,
Thanks for using Apple Support Communities.
To troubleshoot this issue where your Mac is stuck on the gray screen with a spinning gear, please follow the steps in the support article linked to below.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Take care,
Alex H. -
My Macbook Pro won't start up. All I get is a grey screen showing a grey folder bearing a question mark. Help please!
The folder with the question mark indicates that the machine is unable to find a bootable volume on startup. This is typically caused by one of three things:
1.) The internal HD has failed or is failing and needs to be replaced
2.) There is significant directory damage to the volume that requires repairing in order to boot
3.) Some other internal component failure between the HD and logic board
I'd ranked them in the order that is most common (from my personal experience). Boot to the OS X Recovery tool and attempt to repair the startup volume. If that fails or the drive is not detected it's usually a tell tale sign of a failed HD. -
Im trying to reset my ibook. When I hit command s all I get is a black screen. And command r does not work.
There are some references, over a period of time, for some vintage
hardware models of Apple computers covering older software and
the keyboard commands haven't changed all that much. Some are
more directed at later OS X versions, in recent reference sites...
•OS X Keyboard Shortcuts:
http://support.apple.com/kb/HT1343
•Magical Macintosh Keyboard Sequences: (2004)
http://davespicks.com/writing/programming/mackeys.html
•TUAW Tip: keyboard shortcuts during OS X Startup: (2006)
http://www.tuaw.com/2006/03/27/tuaw-tip-keyboard-shortcuts-during-mac-os-x-start up/
Why were you trying to start in Single user mode or Command-line?
Do you have the OS X system install-restore DVDs?
Good luck & happy computing! -
After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?
== This happened ==
Every time Firefox opened-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working.
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