I have a message saying there is a jam in the automatic document feeder even though there is no pape

I have an HP Color Laserjet CM2320fxi MFP. The message is "document jam - open auto sheet feeder door and clear", but there is no paper. I have even disconnected the scanner unit and still getting the same message. Is this a software issue and can the machine be software reset? I have done the screen reset without success. I don't think a replacement lid with document feeder would resolve the issue. Thanks

TimCW1,
Here is a link to a document about the Automatic Document Feeder for your printer. It deals with the specific error message you are getting. Let us know if this helps or if you still have the issue.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

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