I have a monthly subscription for PS and Lightroom. I upgraded to 5.7 this morning but not through CC as it wouldn't download. Now when Lightroom opens, it is asking whether I want to but or have a free 30 day trial and won't progress any further into the

Help please? My first time on this forum so apologies if I boob in some way!
I have a monthly subscription for PS and Lightroom.
When I opened Lightroom this morning, it told me an upgrade was available through CC. I probably did something wrong, butI couldn't get it to download.
I came on the forum and read a couple of discussions on your pages and found a reply that posted links to the pages where Lightroom 5.7 could be downloaded.
I clicked the link and downloaded the update fine.
However, now when Lightroom opens, it is asking whether I want to BUY or have a free 30 day trial and won't progress any further into the app.
My CC icon reveals that my software is up to date but I can't get past this register screen, without selecting BUY or FREE 30 TRIAL .
can anyone help please?

Help please? My first time on this forum so apologies if I boob in some way!
I have a monthly subscription for PS and Lightroom.
When I opened Lightroom this morning, it told me an upgrade was available through CC. I probably did something wrong, butI couldn't get it to download.
I came on the forum and read a couple of discussions on your pages and found a reply that posted links to the pages where Lightroom 5.7 could be downloaded.
I clicked the link and downloaded the update fine.
However, now when Lightroom opens, it is asking whether I want to BUY or have a free 30 day trial and won't progress any further into the app.
My CC icon reveals that my software is up to date but I can't get past this register screen, without selecting BUY or FREE 30 TRIAL .
can anyone help please?

Similar Messages

  • HT1657 The rented movie has stalled while viewing and won't progress.  1h28m44sec into the movie. What to do?

    Rented a movie, it has stalled at 1.28.44 - and won't go further.  Rebooted.  Nothing.  What to do?

    Apple support came up with the following option, which actuall seemed to work:  Hold the option key and click on the movie.  This will generate a new dialog box, click on "Play Selected" and magic seems to happen.  Go figure.

  • Somehow I received a free movie which I didn't want.  It started to download automatically when I opened iTunes. I don't want it to download and can't stop it.  I have other cds that I would like to download but this movie is in the way.  Help

    Somehow I received a free movie which I didn't want.  It started to download automatically when I opened iTunes. I don't want it to download and can't stop it.  I have other cds that I would like to download but this movie is in the way.  Help

    it's best to just let it download, then delete once it is on your computer.

  • HT1766 I have installed the new software onto my iPhone4; I have backup my data; I am unable to progress any further from the 3 iPhone options - I selected from iTunes b/up which worked but has stalled since requested to connect to iTunes

    I have updated the new software onto my iPhone4; I have backup my data; I am unable to progress any further from the 3 iPhone options - I selected from iTunes b/up; then the iPhone requested that I connect to iTunes which I have done and it has now stalled - nothing has happened.

    Hey Miss Apple,
    Thanks for the question. I understand you are experiencing issues with restoring your backup from iTunes. The following resources may help to resolve your issue:
    iOS: Troubleshooting backup issues in iTunes
    http://support.apple.com/kb/TS2529
    iOS: Troubleshooting update and restore issues
    http://support.apple.com/kb/TS1275
    Thanks,
    Matt M.

  • The backup to my new 5S stopped and won't go any further

    the backup to my new 5S stopped and won't go any further

    clyne wrote:
    Yes Yes i have tried both of these and i had absolutely no luck whatsover, Do you have an other suggestions or any further information to help figure out whats wrong or what to do?
    This is just a data point and may not apply to your MBA but it might point you in the direction of the failure. 
    I have a mid-2011 13" MBA that developed symptoms similar to yours.  As it is still under warranty I called Apple and went through a lot of 'hold these keys on startup' checks and none of them worked so I was asked to take it to an Apple store or an AASP.  I chose the latter because it is only 20 miles away and the nearest Apple store is 70 miles away.  The AASP shipped it to their central repair facility which, coincidentaly, is near the Apple store but their central repair faciltiy couldn't fix it, either, and shipped it to Apple in Houston, TX.
    When I received it back (4 days later--pretty quick turn around especially since going through a middle man) the repair order stated that they replaced the 'logic board, 1.8GHz, 4GB'.

  • HT1695 On the setup after a factory reset I get to choose my network. I have three full bars and my wifi is checked. It just stays on that screen and won't go any further

    I'm trying to setup my ipad after a factory reset. I get to the screen that says choose network. I choose mine and it puts a checkmate next to it. I have all the bars for wifi and that's all that happens. It just stays on that screen. It won't highlight the next button so I can go on. Any help?

    Turn off router for 30 seconds and on again; try connecting again when router is ready.

  • I can get to a court site that I used to but then it freezes and won't go any further

    I have always used a Court site to check on court records using both Mozilla Fire Fox 3.6 and Internet Explorer. Now with Fire Fox 4.0 upgrade I can go to site ("contextecourt connect") and it goes thru just fine to the site and I get thru to "Agree" authorization page, etc. But when I enter a "name" for court record it just freezes or stalls there, giving me NO records like I used to get. Thinking it may be a problem with Court Site, I switched to Internet Explorer and got thru just fine??!! HELP. I want to use Fire Fox, but this upgrade is NOT working for me!!

    Sounds like a complete uninstall and reinstall of iTunes may be required.  This will not affect any of your content on the computer.
    Removing and reinstalling iTunes

  • I bought Aperture on app store in july. Now, when I open it, it ask me for my serial number?

    Hello every one...
    I don't have access to Aperture anymore. I have to give a serial number, and I don't have it because I bought it on Appstore?
    What can I do?
    Thanks for your help.
    D.

    Aperture (or any app) bought from the App Store does not require a serial number to use. Your Apple Id is all that is required to download and run the App.
    How did the problem begin? Some background information will make it easier to try and help you.
    The simplest thing to do is to delete the Aperture App in your Applications folder and using the same Apple ID you used when you first bought Aperture, log into the App Store and download it again.

  • My iMac freezes at login and won't go any further

    I started to get frozen grey screen and with rebooting I could get to the login screen where it would think about matters then move on and get stuck in a blue or grey screen.  Now it goes no further than the login screen and won't move forward.
    I've tried a safe reboot and power off etc but still not working.
    Any suggestions?
    Thanks,
    Brian.

    Hi Brian, which OSX version?
    "Try Disk Utility
    1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
    *Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
    3. Click the First Aid tab.
    4. Select your Mac OS X volume.
    5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
    http://docs.info.apple.com/article.html?artnum=106214
    Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
    If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
    If 10.7.0 or later...
    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.

  • "You don't have enough access priveleges for this operation."  (iTunes) What does this mean?  My computer crashed, installed new hard drive.  Now, when I open iTunes get the error, also cannot purchase or download anything in iTunes or Cloud iOS 10.6.8

    Just got my computer back today, can access all programs.  Only issues are in iTunes, iTunes Store, Cloud and match. 
    Cannot, dowload or purchase anything either.
    All help is appreciated!
    Michelle

    Read the part about changing permissions on the iTunes folder in: https://discussions.apple.com/message/11583914
    iTunes: Missing folder or incorrect permissions may prevent authorization - http://support.apple.com/kb/TS1277 - Shared folder issues with Store authorization.

  • Help! Lion has basically paralyzed my system. It takes 10 to 15 minutes to open a folder, to open Applications, Safari freezes and won't let me sign into the forums (I'm on a different computer). I tried to re-install Snow Leopard, but no go!

    Basics - 2008 iMac, 2.8 Ghz, 4 Gig RAM, 500 Gig HDD with over 100 Gig free. DId Disk Utility verification and files-disk are fine. Programs will run, but any filing just stops everything (spinning beach ball). I've managed to back up some major content to an external HD, and hopefully, despite the inordinate amount of time it takes, I'll be able to off-load more. But how do I get Lion to work or, alternatively, other than completely erasing the HD, how do I re-install Snow Leopard?

    Your upgrade must have failed.  Unless you very very recently upgraded Lion, as in the last hour or two.  Then you need to go to System Preferences and Energy Saver and stop it from automatically sleeping.  Let it sit overnight.  It could be spotlight re-indexing your disk and slowing you way way down. 
    If that doesn't work then you can re-install Lion cleanly.  You need to finish backing up your data.  Then make a Lion USB flash boot disk or DVD.  Hold option key when you boot and select the USB or DVD drive.  Run Disk Utility and delete then recreate the partition, exit Disk Utility and install Lion.  Then restore your applications and data. 

  • HT4623 I started to install the latest version it has been downloading for 4 days and won't go any further

    My emails will not open onto the internet I'm finding I have to go in manually why is this happening could someone please help me sort this out thanks

    Is iTunes updated on your computer?     Are all apps updated on computer?
    Turn off wifi and use cable to connect to iPad   
    Update.
    Reset settings.
    Reboot the iPad

  • Help with start up. new iMac 27" with Marericks installed has been giving me trouble with IDs and passwords.  More than one account downloaded from older Laptop.  Now the computer has the turning wheel in from of gray screen and won't go any further when

    I recently started using my desktop iMac 27" and have been having problems since installing Mavericks, not saying that Mavericks is the problem per se.  I think I have too many accounts with too many names, with too many Apple IDs and too many passwords, email passwords and Apple ID passwords, and keychain passwords, etc.  Can't keep them straight even though I write everything down.  The screen has been making me log in and log out with Account name and passwords after everything I've been doing, also confused about Users and Groups and how to sync everything. I finally just "shut down" everything and the screen was black.  When I turned the computer on again, the circular gear in the middle just kept turning but nothing happened after that.  Then I held the on button in the back until the screen went black again. 
    What should I do?  Is there a way to combine all my accounts into one account with one Apple ID?  I should say that I also have trying to use iCloud and it has different IDs and passwords. Also when I try to log in with one account name, I can't enter anything I write,and when I type on the keyboard, nothing appears on the screen, although I can receive emails, I can't send them. 
    In another account, what I type does appear on the screen, but I think it's an earlier account and doesn't translate aver to the other account. ALTHOUGH i set up iCloud accounts, they don't appear any more.
    Very confused.  Any Ideas about how I can get the computer to start up again and show a new screen?
    Thanks to anyone who has workable suggestions.

    If you really believe that your system has been compromised, here's what you do:
    Disconnect your Mac from your cable modem;
    Back up any documents on your system that are important to you;
    Boot your Mac from the system installation disks that came with it (insert the disk, restart your Mac, and hold down the "c" key until you get the "spinning gear" icon);
    Choose a language and click the arrow button to continue;
    From the Utilities menu, choose Disk Utility;
    In Disk Utility, select your computer's hard drive;
    Click the "Erase" tab;
    Click the "Security Options" button and select to have it overwrite all the data on the hard drive;
    Click the "Erase" button and allow it to process;
    Once the "erase process has completed (it will take a while), reinstall Mac OS X.
    Or, if this is too much for you to accomplish on your own, take your system to an Apple Store and have them help you perform these steps. If your system was indeed compromised, this will remove any such hack. You can then set up a new user account for the computer, reinstall your applications (reinstall only from original disks or downloads from the company making the software) and documents, and reconnect to the Internet.
    Note that when you reconnect to the cable modem, you may still get an IP address starting with 198. This is normal with some cable modems and probably not a cause for concern. It will not be an indication that your system is still compromised; that will not be possible if you perform all the above steps.
    Regards.

  • IPhone 5c just showing Apple logo and won't go any further

    Tried swithching it off but will not respond and actually power up

    Plug into your iTunes and do a restore.
    Use iTunes to restore your iOS device to factory settings - Apple Support
    PJRS

  • My screen is white with a file flashing and won't go any further

    I was using my computer and then it froze so I restarted it and now all I get is a white screen with a file flashing with a question mark.
    Help please

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    A flashing question mark appears when you start your Mac
    http://support.apple.com/kb/ts1440
    -Griff W.

Maybe you are looking for