I have a new 5s iphone my fingerprint and the password it is not accepting what to do next

I have a new iphone 5s mu touch id and the password entered is not working what to do next?

I have found that it's a fake. And to make matters worse, I was just 2 weeks outside the time for my credit card company to remove the charge.  So now I feel victimized twice. There are 2 available on amazon, but could also be fakes. At least I will know right away this time. Thank you for trying to help.

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