I have a new all in one computor and I can't open E mails once I save them to Documents file.

I have a new all in one HP computor which has windows 7. When I save a E mail to Documents I cand open it back up.I have charter internet and the E mails are HTML>

Typically this is a problem when the sender creates the file with an extension that you, as the recipient, can not open.    What is the file extension?  
Is it .docx?  If so, that requires MS Office Word 2010 or newer.  MS Office Word versons circa 1997-2003 used .doc as the file extension. The default in 2010 is .docx  There is an option within the save-as to select the older .doc extension.
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

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