I have a new email which I can sign in to iCloud with, however once there is asks me to enter my apple ID for my old email and I forgotten the password, what do I do
I have a new email address with which I can sign into iCloud, but once there it says to enter password for my old email address and I forgotten it. What next?
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.
Similar Messages
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How do I get a pop-up that wants me to enter an apple id for an old email
I have a pop-up that will not let me do anything. I am asked to enter the Apple ID password for an old email. I have since changed to a new email and have a new password that works on my computer and has been updated.
If your old email was used on a website, it may still come up.
If it is related to your Apple ID, then you may not have signed out before changing your ID.
Read how to change your Apple ID :
http://support.apple.com/kb/HT5621 -
I tried to restore backup from itune to my new iphone 5s but have forgotten the password what should I do?
JennyGEL wrote:
I ... have forgotten the password what should I do?
Which password?
If you mean the passcode to your iPhone, here's the solution:
http://support.apple.com/kb/HT1212
If you mean the encryption password to your backup on your computer:
Warning: Make sure it's a password you will remember or write it down for safekeeping. If you encrypt an iPhone backup in iTunes and forget your password, you can't restore from backup and your data will be unrecoverable.
If you can't remember the password and want to start again, you must perform a full software restore and chooseset up as a new device when iTunes prompts you to select the backup from which to restore. -
HT1277 Can't sync my icloud with mail... always ask for password
Can't sync my icloud with mail... always ask for password
You have been using MobileMe's email settings, which sometimes continue to work for a time after migration but then get turned off. iCloud's mail server settings are different. Strictly speaking Lion 10.7.2 is required for iCloud, and on that Mail is set up automatically.
Snow Leopard cannot access most of iCloud's facilities, however you can set Mail up manually to access your email. The method is described here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html
The situation with iCloud and Snow Leopard is described in detail here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudSL.html -
After updating to mavericks I have to constantly enter my apple ID for mail, iBooks, iTunes and many other applications that used to be part of my keychain. How can I get my apple ID log-in to work again?
Several times I've re-entered my passwords under Preferences/Internet Accounts/iCloud and it won't save since I've installed Mavericks. Also, the iCloud icon in the left column in Preferences/Internet Accounts/iCloud is greyed out but allows me to click on it to set-up. When I click on iCloud the password is filled out but the "Enable this account" check-box is not checked. I check it, and all seems correct. The icon is no longer grey, the password is correct, the "activate this account" check-box is checked. Then, when I launch mail, notes etc. I'm still prompted to re-enter my apple ID. The log-in loop continues. For years my keychain has worked perfectly. What has changed in Mavericks?
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I upgraded to 2 - i4 phones with 2 different phone numbers. I can sign on to iCloud on 1 phone but never on the other. I have changed my my password twice but no matter what I do, I still have the same problem. I keep getting a message "Verification Failed The request timed out" no matter how many times I try to sign on it always times out. Before I upgraded to the i4, I had a i3GS and had the same exact problem. Does anyone have any ideas???
Firstly, go to http://iforgot.apple.com and sign in with the ID you use for iCloud. A new password will be sent to your associated email address.
If that doesn't work, for example because it's going to an address you can't access, then you will have to contact Support. Go to https://expresslane.apple.com ; click 'See all products and services' at the bottom of the page. In the next page click 'More Products and Services, then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password' and click 'Continue'. -
TS3682 i need to get in my ipod, it is locked and dont no the password. what can i do?
i need to get in my ipod ,it is locked, and dont no password what can i do?
Restore the ipod.
If you are unable then put it in recover mode:
iOS: Unable to update or restore -
My brother gave me his ipod and he forgot the password what can i do to restore the ipod?
Is there a way to reset the password?
Options for when an iOS device gets locked because of forgotten password:
Restore (and reset password) on your device by connecting it to the last computer to which it was connected:
iTunes: Backing up, updating, and restoring iOS software - http://support.apple.com/kb/HT1414
If you cannot connect it to the computer to which the device was last connected you will have to use recovery mode to completely reset the device, losing all data:
iOS: Unable to update or restore - http://support.apple.com/kb/HT1808 - recovery mode (e.g., cannot connect to computer last used to sync device, iTunes still asks for a password) -
I have 2 years worth of apps/songs downloaded from iTunes with a user ID that isn't part of a valid email address, how can I merge thats apps/songs with a new valid and iCloud supported ID? I hate to think of starting all over a new purchase history in order to use iCloud system.
Welcome to the Apple Community.
You can't merge accounts, but you can update ID's. Start here, change your country if necessary and go to manage your account -
Help! None of the music on that iPod is on my computer ever since I had to reinstall my os. The iPod has massive amounts of unused space, but I can't access it. What do I do?
The sort fields should generally be empty unless you've putting in custom values to sort solo artists by their surnames. You can apply common changes to thousands of tracks at once, just don't apply the wrong change because there is no undo.
It is a good idea to backup before undertaking large scale changes. See this backup tip for a suggested approach.
tt2
Message was edited by: turingtest2 -
A friend has a G5 and has forgotten the password.
How can we get in without it? We've tried just about every password combo she could think of, but she got it from another friend.
If you know which version of Mac OS X she has installed, find the install disks for that version, and if you boot off the CD (Hold down C at startup), within the installer there is an option to reset the administrator password. If her account is not the administrator account, it can be reset from within the administrator account using the Accounts pane in System Preferences.
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I have a new ipad which needs itunes 10.7 or later to download my music onto it... but my apple laptop is not compatible with this as it is too old... can i use itunes with this ipad and apple laptop?
To use itunes 10.7 you need to have Snow Leopard operating system installed
These are the system requirements
System Requirements:
Mac computer with an Intel processor
1GB of memory
5GB of available disk space
DVD drive for installation
Some features require a compatible internet service provider: fees may apply.
If you can run Snow Leopard you need to purchase it
http://store.apple.com/us/product/MC573/mac-os-x-106-snow-leopard -
How do I delete an old Apple ID when I've forgotten the Password
I want to delete an old Apple ID but have forgotton the password. I've gone back to my maiden name and thought I'd delted the old ID but icloud wont sync photostream to my new ID not will my iphone 4 calendar any longer sync to my iPad and I keep getting a box for my old ID but cant remember the password. I've put in every password I've ever used but it says they're all wrong. This is driving me nuts, I swear I'm going to get a Galaxy next and not an iPad!!! I don't have this problem on my lap top.
Photo Stream and Calendar will not sync to your new Apple/iCloud ID. They are tied to the old one. You cannot delete an Apple ID, all you can do is stop using it. However, the iCloud account associated with that ID and all of its contents will not be accessible using that new Apple/iCloud ID - two different accounts.
Also, any purchases you made with the old ID will remain tied to that old ID. They cannot be transferred to a different Apple account.
Your best bet is to go to Manage your Apple ID and change the email address for your existing Apple ID to whatever it is you want it to be (unless it is an Apple Domain email address - @me.com, @mac.com, etc.). However, if you have already used that email address for the new ID you set up, it won't be available to be used for your updated one: Apple - My Apple ID
If you want to use the email address you set up the new Apple ID with, you can contact Apple Support to see if they can delete that new account so you can use the email address you assigned to it:
ACCOUNT SECURITY CONTACT NUMBERS
If you are having issues signing off your old ID because you don't remember the password, you can reset that password by going to the first link listed above and clicking on Reset Password. If you don't remember the answers to your Security Questions, you can contact Apple Support at the second link posted above to have them reset.
Cheers,
GB -
I have an apple id and it has my current email attached to it. however when i go to update apps it's asking for the password for an old email. I no longer have the old email and can't use it. when I go to icloud on my ipad it asks for the password for old email. it doesn't allow me to change the old email to current. when i go to reset it i can't remember the password or security questions for the old email so it doesn't let me go any further. How do I fix this? Do i need to call apple support?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
So I have an iphone and for some reason I don't know the password for my Apple ID so I can't download apps and I don't have the password to my email to change it and I don't know the secret questions , what can I do to make a new Apple ID ?
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option?
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