I have a new laptop, HP Pavilion with windows 8.1. I downloaded iTunes for 8.1 and tried to backup my iPad mini. iTunes said it did, but most of the music did not transfer also, I down loaded a music CD and asked iTunes to sync, it will not add

I have a new laptop, HP Pavilion with windows 8.1. Downloaded iTunes and plugged in my iPad mini. selected backup. iTunes will not back up all the music. And when I Imported a music CD to iTunes and selected sync, it will not upload that music to my iPad.

Media is not included in device backups.
See Recover your iTunes library from your iPod or iOS device.
tt2

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Hi i have buy new laptop HP Pavilion DM1-2009AU

Hello i am looking for the hardware & software for this laptop HP Pavilion DM1-2009AU Please try to look for me, its dificult for me to look at all region and page of support. my product name is XC595PA#AB5
thank you..
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TS3212 I have a new computer, a HP with windows 8. I try to install itunes and get error. Says the installer has encountered an enexpected error installing thics package. This may indicate a problem with the package. The error code is 2503.

I'm having problems installing Itines on my new computer with Windows 8. I always get problem with install. the error code is 2503. How do I correct this?

Although you're getting a different error message, perhaps try the procedure from the following user tip:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

I am in Europe and trying to charge my Ipad mini. I would like to know if I need a converter as it is not charging with just the adapter?

I am in Europe with my Ipad mini and was told I dont need a converter. I am trying to charge it and it wont charge. I would like to charge it with using just the adapter but do not want to ruin it Do I just use the adapter or do I need the converter as well> thank you

This kit includes hardware to charge your iPad overseas > Apple World Travel Adapter Kit - Apple Store

I have a new laptop and it says its not authorized to load my....

I have a new laptop and it says its not authorized to load my library of music I have ALREADY bought and downloaded on my old laptop..HELP?

There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
Then you'll find the control in the Store menu:
Alternatively, if you don't want to bring up the menu bar, it's still possible to get into the authorise controls via nested menus accessible from the wee boxy icon. Here's a screenshot of where to find them:

I have a new laptop - I would like to transfer my music from my ipod to my new computer. I do not want to lose the music that was not purchased from itunes - when I sync I am afraid I will lose all of this music. how do I sync without losing the music on

I have a new laptop and do not want to lose my music on my ipod when I sync. Some of the music is not purchased from itunes - its from my CD collection - last time I lost everything on my ipod and had to manually put all the music back onto itunes.
Please help
Tom

Copy everything from your old computer, or your backup copy of your old computer, to your new one.

HT203167 I ordered and paid for a movie without being on wifi or connected to my laptop. I have not been able to down load the movie that I paid for so how do I get it down loaded?

I have a couple of questions. I down loaded a movie when I was not hooked up to wifi or connected to my laptop. I was charged for the movie but I have not been able to down load it or find it anywhere in my account.
Question:
1. Where do I find this movie and how do I get it down loaded to my I Pad?
When I signed in to ask this question I had to go through a lot of sign in problems and also create a user name that is completely different that any of the sing in information that I have used previously. Which create a lot of questions:
1. Why did I have to create a user name that I never had to do before?
2. Will this change the sign in process in the future?
I will appreciate the answers to these questions
Thank you very much.

yes it could well do if your bank thinks there is something going on that is not from you they will block it. I have had this problem before, I would of thought they would of phoned me but they don't do that.
If I was you I would go to my bank make sure they are not doing anything like that. If they say it's all fine then i would phone up apple them self or go into my local apple store, as they should be able to look at what there servers are saying why it's not working.

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone

How do I transfer all photos and music from my old iphone 3gs to new iphone 4s? I have a new laptop because the old one broke and so do not have non camera roll photos or music stored anywhere apart from the iphone 3gs and cannot update io5 on the iphone 3gs without erasibng everything. i need help!!!

Syncing to a new iTunes library or computer will erase your phone. Only if you back up manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:iTunes: About iOS backups
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device

Hi, I have a new laptop and would like to syncronise my iphone with iTunes (which I have installed again). But my old laptop has died so I could not transfer any media files, etc. Can I simply connect my iPhone to the laptop without any data being lost?

Hi, I have a new laptop and would like to syncronise my iphone with iTunes (which I have installed again). But my old laptop has died so I could not transfer any media files, etc. Can I simply connect my iPhone to the laptop without any data being lost?
Many thanks in advance!

you have a new phone and a new comp and you want to restore to your old data ?!
I can't think of anything but icloud, and what was purchased via itunes

I have an iPod Touch on IOS 5.1.1 - I uploaded its music library to my new laptop, using Tunejack. However, I now cannot download music from my laptop to the iPod (but can download to my iPad2 and iPhone 4S). I have gone under 'music' tab. Any ideas?

I have got an iPod Touch on IOS 5.1.1, which contained my music library, including uploaded CDs and purchases. I have a new laptop (using Windows 7) and upIoaded my music library from the iPod, using Tunejack, onto the laptop. I then made a few purchases but these weren't showing up on my iPod, so in frustration, thinking this would rectify the problem, I then re-booted the iPod, with the result that my entire music library disappeared from it. I then went to sync with my lap top and went in under the 'Music' tab and clicked on download 'entire music library' but nothing happens. I have also tried 'selected playlists, artists, albums and genres' but this has not worked as well. The same issue dows not apply with eitehr my iPad 2 or my iPhone 4S. As mentioned, this music library did come from my iPod so there is no space issue. If anyone has any suggestions i would be grateful.

Does the iPod work OK?
Does it charge when connect to the computer?
Does it appear in My Computer?
Look at the dock connector on the iPod. Compare with the iPod that does work/connect.
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
http://support.apple.com/kb/HT1353#iPod_touch_late2009
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible with Windows 8 and 64-bit. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!!! I even clicked on the download list to see if it is possessed and downloaded somewhere I didn't choose, but that's NOT happening either. Please help me! I have been messing with this and 4 other problems on this laptop for the last 32 hours. I'm getting tired and frustrated. Also, I haven't even put music on THIS Laptop because on my other one, I ended up with at least 5 copies of EACH SONG. Let's see 636 X 5 = 3,180 and they were in EVERY POSSIBLE LOCATION!!!
Thanks for your time,
Laura

See the futher information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required.
See this migrate iTunes library post for advice on moving the library over from a previous computer and this post on deduplication.
tt2

My laptop that had my iTunes on it has exploded (in a sense). I now have a new laptop, but I'm afraid to plug my iPod in because I know it will wipe out all 300 songs. Is there a way to put my old music on my new laptop?

I now have a new laptop, but I'm afraid to plug my iPod in because I know it will wipe out all 300 songs. Is there a way to put my old music on my new laptop?
(After my old laptop blew, it won't turn on anymore). I've invested quite a bit of money into my music, and it'd be a bummer if it's all gone to waste.
Thanks in advance!

Some of the information below has subsequently appeared in a document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was designed for you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchased content.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only media purchased from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. Examples (check the web for others; this is not an exhaustive listing, nor do I have any idea if they are any good):
- Senuti - http://www.fadingred.com/senuti/
- Phoneview - http://www.ecamm.com/mac/phoneview/
- MusicRescue - http://www.kennettnet.co.uk/products/musicrescue/
- Sharepod (free) - http://download.cnet.com/SharePod/3000-2141_4-10794489.html?tag=mncol;2 - Windows
- Snowfox/iMedia - http://www.mac-videoconverter.com/imedia-transfer-mac.html - Mac & PC
- iexplorer (free) - http://www.macroplant.com/iexplorer/ - Mac&PC
- Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
- 2010 Post by Zevoneer: iPod media recovery options - https://discussions.apple.com/message/11624224 - this is an older post and many of the links are also for old posts, so bear this in mind when reading them.
Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
Additional information here https://discussions.apple.com/message/18324797

I have a new laptop and need to sync my itune library with it ... how do i do this ?

I have not backed up my itune library from previous laptop and have a new laptop. Got a new iphone which has all my music but since i bought a new laptop and want to sync my music on iphone with my new lapotp... how do I do this ?

the proper way is to transfer your itunes library from the old laptop and resync your iPhone to the new computer.
It will erase the iPhone and load it again from the new laptop.
If you do not have access to your old laptop and the iTunes library...
well there are ways of getting things off iPhone but you need to google for third party software to do it.

I can't get my ipod to sync with new laptop. I have tried to erase and sync, I have authorized new laptop, and still can't get new songs on ipod. Help

I had to purchase a new laptop, since my old one crased. I downloaded iTunes, and my library came up. I followed the directions given, synced ipod, authorized computer and was given a pop up that stated 25 of my songs could not be transferred.Go to Store, authorize computer and resync. Which I did. When I authorize computer another pop up appears and it states this computer is already authorized. I am getting really frustrated. I have gone to the Apple store several times, had to make appointments as they were to busy to help me then. I show up for appointments to either be told, no appointment appears in their schedule, or they are running over an hour late. Any help would be greatly appreciated! Thanks

Why can't the songs be transferred to the device? Is it because they are not authorized? Were these 25 tracks purchased/downloaded with the same account you have used to authorize the PC/new iTunes library?
Have you seen this article yet?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
B-rock

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you plea

I had a repair done on my MacBook Pro and had to have a new hard drive installed. The Apple Auth Repair Shop then updated the OS from 10.6.8 to 10.7.5. Now my iPhoto v 9.2.3 will not open and it sounds like it will not work with this OS. Can you please advise?

You may need many other updates to retain compatibility with Lion. I suggest you reinstall Snow Leopard. Unfortunately, you will need to erase the drive first. Be sure to backup your data if you haven't done so already.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
     1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
         with your computer. Insert the disc into the optical drive and restart the computer.
         After the chime press and hold down the "C" key. Release the key when you see
         a small spinning gear appear below the dark gray Apple logo.
     2. After the installer loads select your language and click on the Continue
         button. When the menu bar appears select Disk Utility from the Utilities menu.
         After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
         size.) Click on the Partition tab in the DU main window. Set the number of
         partitions to one (1) from the Partitions drop down menu, click on Options button
         and select GUID, click on OK, then set the format type to MacOS Extended
         (Journaled, if supported), then click on the Apply button.
     3. When the formatting has completed quit DU and return to the installer. Proceed
         with the OS X installation and follow the directions included with the installer.
     4. When the installation has completed your computer will Restart into the Setup
         Assistant. After you finish Setup Assistant will complete the installation after which
         you will be running a fresh install of OS X. You can now begin the update process
         by opening Software Update and installing all recommended updates to bring your
         installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.

I have a new laptop, HP Pavilion with windows 8.1. I downloaded iTunes for 8.1 and tried to backup my iPad mini. iTunes said it did, but most of the music did not transfer also, I down loaded a music CD and asked iTunes to sync, it will not add

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