I have a new macbook pro, just downloaded some updates and when I clicked to restart it went to a grey screen and is not restarting.

I have a new macbook pro 17". Just downloaded some updates (10.7.1, itunes etc.) and when I clicked to restart, went to grey screen and unit is not responding. It has been about 30 min.

Hi j,
Gray Screen at Startup (try Safe Boot)
http://support.apple.com/kb/TS2570

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I have a new macbook pro and just made a video on imovie and it asked me to put it on idvd but there is no idvd listed as an option. How can I get idvd?

I have a new macbook pro and just made a video on imovie and it asked me to put it on idvd but there is no idvd listed as an option. How can i get idvd. it doesn't seem available

Since Apple has stopped supporting and offering iDVD you'll need to purchase the iLIfe 11 disk from a 3rd party retailer like Amazon.com: iLife 11 which will include iDVD 7.
OT

Hello everyone! i have a new macbook pro and i want to download aperture. my app store says it is already installed (on my old macbook pro). how do i install aperture from the app store in this instance please?

hello everyone! i have a new macbook pro and i want to download aperture. my app store says it is already installed (on my old macbook pro). how do i install aperture from the app store in this instance please?

Are yoy sure that Apeture is not in the Applications folder of the new system? If it is move it to the trash and the App Store will let you download Aperture from it.
You will need to make sure you use the same Apple ID you used to purchase it in the past.
regards

I tried transferring my iphoto library from my old macbook onto my new macbook pro (via external hard drive), but when i open the new iphoto, it seems to have transferred ALL images ever used on my old macbook. so i tried to just del

i tried transferring my iphoto library from my old macbook onto my new macbook pro (via external hard drive), but when i open the new iphoto, it seems to have transferred ALL images ever used on my old macbook. so i tried to just delete all those images so i could try a different approach to transferring, but the new iphoto won't let me do anything and every time i try to delete anything it crashes (since the image amount is so high). please help!!
MacBook Pro, OS X Mountain Lion (10.8.2), iphoto '11, version 9.4.2

To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then launch iPhoto. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.

HT1386 I have a new Macbook pro. I downloaded all previous Itunes purchases and then sync my IPhone. The New song that I purchased today appear on the IPhone however it will not play. How do I fix the issue with my IPhone?

I have a new Macbook pro. I downloaded all previous Itunes purchases and then sync my IPhone. The New songs that I purchased today appear on the IPhone however it will not play. How do I fix the issue with my IPhone?

Hey Etti101,
I'd start off your troubleshooting process by deleting and redownloading the songs:
If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:
Delete the purchased song that is exhibiting the problem from your iTunes library.
Click on the Purchased link in the iTunes Store to view your previously purchased music.
Download your previously purchased song from this list.
via: Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Regards,
Delgadoh

I just purchased Adobe Acrobat XI Pro, but installation didn't work. At the last step said that it'd fund an error. Any idea? How i can contact Adobe support? I have a new Macbook Pro Yosemitte ..

I just purchased Adobe Acrobat XI Pro, but installation didn't work. At the last step said that it'd fund an error. Any idea? How i can contact Adobe support? I have a new Macbook Pro Yosemitte ..

Hi Francis,
Could you please let me know how have you been trying to install Acrobat?
Please ensure that you are signed in as admin and antivirus software is disabled at the time when you install.
Regards,
Anubha

I have a new Macbook pro, I cannot get past the country selection screen. 'Continue' is greyed out and keys just make error sounds. How do I move it on?

I have a new Macbook pro, I cannot get past the country selection screen. 'Continue' is greyed out and keys just make error sounds. How do I move it on?

sideeque wrote:
I have the same problem. What did you do last time?
What should I do now? Its around 40 miles away the apple store? Would they pay my taxi fare to go and return?
How can we trust this apple product?
You are still under warranty. Call Apple Care.

I have a new Macbook Pro. Had just selected link via safari and the compuuter locked-up. It won't turn off...don't seem to have an option (no contol,alt,delete like PC). How do I unlock/reboot?

I have a new Macbook Pro. Had just selected search via Safari and computer locked-up. How do I unlock/reboot? On/off doesn't do anything...no cont/alt/delete option like PC, no easy battery removal available. What's the secret?

Hold down Option Command Escape at the same time... from the drop down Menu choose Force Quit Safari.
Or,
Click the Apple menu icon top left in your screen. From the drop down menu click Force Quit.

I have a new Macbook Pro and an old Canon ip Pixma 8500. I have downloaded the software from Canon but my printer settings will still not register it. Looks like I can print a colour calendar but not a letter!

I have a new Macbook Pro and an old Canon ip Pixma 8500. I have downloaded the software from Canon but my printer settings will still not register it. Looks like I can print a colour calendar but not a letter!

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

HT204382 i have a new macbook pro but i can t download video

i have a new macbook pro but i can t download video

A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best.

I have a new MacBook Pro. I changed settings so I can just TAP on the computer, but on iPhoto I must press hard to drag mouse around. Anyway to change iPhoto to TAP?

I have a new MacBook Pro. I changed settings so I can just TAP on the computer, but on iPhoto I must press hard to drag mouse around. Anyway to change iPhoto to TAP?

Hugo999 wrote:
For some reason I can't see Larry's last reply...
That is an extremely agrevrating "feature" of the JIVE software that Apple choose to drive these discussion forums - and today it is especially bad
LN

I have a newer MacBook Pro and I am trying to download my Final Cut Pro 7 Studio 2 on it. Is that possible or does the new MacBook Pro not support anything other than Final Cut Pro X?

I have a newer MacBook Pro and I am trying to download my Final Cut Pro 7 Studio 2 on it. Is that possible or does the new MacBook Pro not support anything other than Final Cut Pro X?

As Tom said the FCS forum is the better place to post the question.
Here is Apple's best practices doc for installing both on the same system.
BTW, FCP7 is part of the FCS 3 suite of apps.
Russ

I bought a new MacBook Pro (Mac Os 10.8.4) when conecting my mobile broadband dongle (Huawei E122) the computer does not read it at all. I do not have problems when connecting it to my former computer (PC) and a Mac from last year. Any suggestions?

I bought a new MacBook Pro (Mac Os 10.8.4) when conecting my mobile broadband dongle (Huawei E122) the computer does not read it at all. I do not have problems when connecting it to my former computer (PC) and a Mac from last year. Any suggestions?

Thanks,
Yes, I did that. They have uppgrades for the dongles, but just untill Mac Os 10.7. Their solution is to buy a new modem from them or getting one for free if I sign a contract for 24 months! So, i think from that side not very helpful.
It is just that I do not want to buy a new modem, when it works in quite recent computers and after having spent money in the new Mac.
But thank you for your reply!

I have the new macbook pro from late 2011. when i try plugging my cannon gl2 into the mac via firewire 800 it does not show up in iMovie as an option to import from. i even have gone into my settings on the camera and changed it to vcr.

I have the new MacBook Pro from late 2011. "the one before the new ritina display" i have a cannon gl2 video camera which is mini dv. when i plug it into my mac via firwire 800 it does not show up in the iMovie. i have set the settings on the camera to vcr mode and changed it to av->dv out. when i click on the import from camera on imovie it doesnt even show my camera in it. it just gives me the option to import video from my facetime camera. the camera is turned on the wires are connected i know for fact that its a firewire and not a usb. i know what they each look like. i bought the firewire cable and it was marked down cause it was an opened and used item. would it be possible that it could be deffected and if that is not the reason what other options do i have?

I would say that odds are high that you have a bad cable. Maybe that is why they returned it.
I would suggest trying a different firewire cable.
You can find Firewire cables inexpensively at monoprice.com. You need a 4 pin to 9 pin firewire cable.
Here is a link.
http://www.monoprice.com/products/subdepartment.asp?c_id=102&cp_id=10301
Other things to check:
Is your camera plugged in to wall power (not to batteries only). Must be hooked to an AC power source to import.

HT2499 I have a new MacBook Pro with OS X Lion 10.7.4. The DVD player does not have a feature to store film clips. Why? This is useful for my work and I had it on my older computer? Why the loss of capacity?

I have a new MacBook Pro with OS X Lion 10.7.4. The DVD player does not have a feature to store film clips. Why? This is useful for my work and I had it on my older computer? Why the loss of capacity?

I cannot recall the DVD player ever being a place to "store" videos - it is simply an app to play videos.
If your machine is new, then iMovie should be included as the "shrunk" version of iLife is included with Lion (iMovie, Garageband, and iPhoto). However, iMovie is not a place to store videos either - it is a video editor. You import your clips and edit them in order to then burn to a DVD or share via a social media site.
Have you considered simply dragging the clips to your folder "Movies"? That would be a great place to just store them (please be aware that videos are usually large files, so keep your hard drive space in mind so you keep a minimum free and available for the OS to operate properly):

I have a new macbook pro, just downloaded some updates and when I clicked to restart it went to a grey screen and is not restarting.

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