I have a new Nano and I get a message that says the USB device is not recognized by my computer and I cannot set it up.
I have a new IPod Nano and when trying to connect to my PC for the first time I get a fault message that says the "USB Device is not recognized by my computer. I have several other IPod devices and have never had this problem. When I go to windows explorer, the device does not show at all, so I cannot manually open it.
Hello JETaylor2015,
Congratulations on your new iPod nano! I would be concerned too if my iPod was not recognized by iTunes or my computer. I recommend reviewing this article for steps to take when your iPod is not recognized:
iPod not appearing in iTunes
http://support.apple.com/kb/TS3716
Thank you for using Apple Support Communities.
Best,
Sheila M.
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