I have a new unlocked iphone3gs. I cannot get the video to work. When I try to record video I am not offered any options. It films until I tap the red button, but then everything just freezes. I

I have a new (from Apple) unlocked iPhone3gs. I cannot get the video recorder to work. When I take video I am not offered any options at the start or the end of filming. The screen freezes when I hit the red stop button. But that's it. I have to hit the home button to get out of that. And none of the v-recordings can be found on my phone anywhere.
Also I'm having trouble with Bluetooth. My Mac says it's paired with the phone, but the phone says not; even though It accepts the pairing code from the Mac. I'm getting very frustrated with these problems. I came on here to find the user manuel, but can only find the fingertip manuel and the product license manuel. Both of which I have in hard copy.
And the most annoying thing is the sound on the calls. I can hardly hear the caller.
Anyone got any helpful advice?
Thanks, Elizabeth

Robert or Elizabeth...
Sync media using iTunes, not Bluetooth.
When the screen freezes on the iPhone, try "resetting".
Hold the On/Off Sleep/Wake button and the Home button down at the same time for at least ten seconds, until the Apple logo appears.
And this link is for the iPhone 3GS user guide >  http://manuals.info.apple.com/en_US/iPhone_iOS3.1_User_Guide.pdf
Main iPhone Support >  Apple - Support - iPhone
Serously doubt this is a "new" iPhone 3GS. More likely refurbished.

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