I have a officejet pro 8500A, it always comes up with paper jam,but i have checked

i have a officejet pro 8500A, it always comes up with paper jam,but i have checked,
it is only 6 months old, what can i do
thanks
Roy

Hey Roy, Welcome to the forums. I recommend checking out this support document: 'Paper Jam' Message Displays on the All-in-One
This should get you back up and running. If not post any new findings and we can go from there.
Best of luck!
-SeanS
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I have an officejet pro 8500a. i want to know if i can print on labels.

I have an Officejet pro 8500A. I want to know if I can print on labels.
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HI Geoffery,
Yes your printer is able to print labels.
Here is the link to your manual talking about the details on printing labels. Take a look at page 162.
Hope this is helpful.
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8600 Plus AIO automatic document feeder paper jam.

While scanning a smaller document using the ADF, it got jammed in the feeder. While recovering the document, a corner of the document got torn and got stuck in the document feeder. Now, every time I use the feeder to scan a document again, that document gets jammed because of a little chunk of paper that's still stuck in the feeder. I tried carefully with a toothpick to grab the little chunk of paper, but I can't get a hold on it. Is there any way to open the feeder a little more? Not just only the top lid of the feeder? Or are there any other ideas as to resolve my issue?
Thx for any suggestions you might have.
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Hello blissteach,
I understand you have done all the troubleshooting steps and the ADF is still not picking up paper on your OfficeJet 8600 Plus. I would like you to try and reset the paper sensor inside the ADF, please follow the steps listed below:
1. Open the ADF top cover
2. Locate the ADF paper sensor inside the top cover. (See image below)
3. Make sure that the paper sensor hangs freely from the ADF top cover, and that the sensor parts are not broken, dislodged, or stuck.
4. Close the ADF top cover.
Please let me know if this was able to resolve the paper pick problem, if it is still now picking up the paper from the ADF please let me know and I will send you a private message.
Thank you in advance,
HevnLgh
I work on behalf of HP
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I have the officejet pro 8500a if a paper jams or it stops for awhile we cant get cant get to scan

The internet light keeps going out on the wireless setup for printer HP OFFICEJET 8500A
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Is the printer currently connected to the wirless network? Print a test page and check on if the printer has a valid IP address. Here is how to print the test page:
Load letter or A4, unused, plain white paper into the product input tray.
Press the Power button ( ) to turn on the product.
On the product touch screen, touch the Right Arrow ( ) to display the second navigation screen.
Touch Setup ( ) on the control panel display. The Setup Menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Printer Status Report . The self-test report prints.
Let me know if there is a IP address for the printer or if it says 0.0.0.0.
Thanks!
Sean
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I have an officejet pro 8500a plus which displays the message that the printhead has a problem

Even after i changed the printhead it specified there was q problem. I am using Window Vista and the error message is 'Printhead Problem, The following printhead has a problem Replace the printhead to resume printing' I have tried all the steps in the troubleshooting forum on HP website

Looks like your product has a hardware failure. Please contact HP support.
http://www8.hp.com/us/en/contact-hp/phone-assist.html
I work for HP.

I live out in the county where WiFi is not available. I don't have internet either. I have purchased the ipad2 and have been told that I can print from the ipad2 directly to the HP Officejet Pro 8500A eprint all-in-one. Is that true?

I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.

kathyfrompalmyra wrote:
I would like to be able to print from my ipad2 or my iphone4 directly to a wireless printer. I don't have WiFi at home or internet. I am able to get my emails and use the internet thru both these at home. Will I be able to use them to print? Any suggestions which printer? I was told that the HP OfficeJet Pro 8500A eprint all-in-one should work and wouldn't have to use a router. I don't want to go purchase this and try to set it up if it won't work thru the 3G network.
Apple says that it will work.

Officejet Pro 8500A is not printing with Yellow cartridge. Full cartridge and good health ...

I have an OfficeJet Pro 8500 which is not printing with the Yellow cartridge. Printing with the Cyan, Magenta, and Black cartridges is fine. Diagnostics show all cartridges properly installed and having adequate ink supplies.I replaced the Yellow cartridge with a brand new XL cart, but to no avail. I cleaned the orifice with Isopropyl alcohol and a cotton swab, thinking perhaps there was some dried ink or an impurity there. The problem still exists.There are no error messages, either via software or at the printer itself. The printer is out of warranty (imagine that!).I have used HP products for well over 15 years, partly because HP support has been historically excellent. After reading some of the posts on these forums, it seems that HP has allowed their support quality to diminish - significantly. I hope that is not the case in real life.Any ideas out there?

I am having same problem. OfficeJet Pro 8500A Premium. Not printing with Yellow. First replaced Yellow cartridge with new, then spoke with HP Support yesterday and was told that the Black and Yellow Printhead must need to be replaced, at a cost of $49. New Printhead arrived today, inserted and still having same issue with YELLOW! So, for the cost of a new Multi-Pack of print cartridges (which had the Yellow I used to replace the low ink), and the new Printhead, I could have purchased a NEW CANNON PRINTER. I have used HP Products for over 20 years - both professionally (HP Plotters) and at home (always HP Printers, Scanners, Multi-devices, etc. I am VERY frustrated!

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

Two sided printing on macbook with hp officejet pro 8500a

I've got a hp officejet pro 8500a printer installed on my mac os x but i cant find the option of automatic 2-sided printing. How to turn on this function/anybody knows ?

Hello OLTO,
Welcome to the HP Forums.
I see that you are having an issue with the printer going into sleep mode and not waking up when a print job is sent.
This could possibly be a power issue or in a lot of cases, a lack there of.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest downloading and installing the HP Officejet Pro Firmware
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

How do I do double sided printing with eprint? Why is there no option to change it online? I have
HP Officejet Pro 8500A Premium

Hi,
Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
Duplexing (printing on both sides of the page) is not supported.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en&product=4083971&tmp...
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If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500A 910

I had some serious MALWARE problems and after trying a lot of different programs decided to to a System Restore and go back a week. It went pretty well and everything basicly worked and the error messages vanished. I then discovered that my HP Officejet Pro 8500A Scanner software was missing from the desktop. I have tried to re-install the CD (from about 2 years ago) and got nowhere. I disconnected and re-connected the USB but the install program did not seem to recognise it. I tried to download from the HP website and got the message that I had a 'Windows Installer Problem". I cleaned the Regstry and still the same result. The printer is working fine but I seem to be mssing the Scanner Software. I think my solution is to simply re-install the Scanner Software, but I can't find it. Any suggestions would be appreciated.......Regards, Eliteoz (Frustrated)

Hi Brian, and thanks for the reply!
I would recommend going to C:\Program Files (x86)\Hp\HP Officejet Pro 8500a\bin
Once that is opened in your C drive, launch HPScan.exe
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500a wireless printer hangs up when printing document.

I have an officejet pro 8500a wireless printer and it has been working flawlessly. Now all of a sudden it hangs up when sending a document to it. It will say "now printing", with the red "x" and just sits there looking at me. I have discovered that I can open the printer lid and close it and it will then print??????
Also when I click on "apps"on the printer menu screen, it tells me, "unable to connect to the server".
Anybody experience this problem??

I too have this issue with my HP8500a Plus.
I have managed to narrow down the issue to one of the cartridges. Whenever this cartridge is inside the printer, the issue will happen. If it's not, then the issue disappears!
I have tested this discovery on TWO different hp8500a printers, and they both react to this "special" cartridge the same way: its presence inside the cartridge tray triggers the issue.
There is only one thing that makes this cartridge any different form the other ones: even though it IS a genuine HP cartridge, it has been refilled and the max allowed page count has been hit. The issue started happening only after the max allowed page count has been hit.

I have a officejet pro 8500A, it always comes up with paper jam,but i have checked

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