I have a P2035N laser printer. Up until last week it worked flawlessly. I now get an error message

saying that the printer needs troubleshooting is needed. I then click on troubleshooting and it runs a protocol which finishes by telling me the problem has not been resolved. I cannot print from word or any other program. Curiously, I downloaded a document from my company's web-based e-mail and printed it out last week. This may be where the problem started. The given document now prints out at random. ANyone have any ideas?

Please read this post then provide some details.  What operating system? How is the printer connected? Are there any error messages on the printer or computer screen? 
It would appear the offending print job may be stuck in the printer queue.  Running the diagnostic tools at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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