I have a pavillion20 only one year old. Too slow,

I have already stated my concerns above. I have talked with all people at the HP office. I have talked to four tech. I was told that my problems would be fixed and this computer would be almost like new. What I want now is for them to just delete my subscription and waive that 70 they say they will charge me if I delete before one year. I was told that if they can not
fix my problems after the senior tech worked on it, that this might be a possibility. Goodness, I was willing to send the entire thing to them to see if in fact it has a default in the computer itself. But fthey would charge me 400 dollars to do that. So if anyone out ther is looking to get a new HP be sure that it works as soon as you get it and if not get it back to the store. I only wish I had. 

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