I have a pc and cannot log in to my iCloud account
I have a pc and cannot log in to my iCloud account
Have you tried syncing with your own computer. The one you used to sync the photos to your iPad in the first place?
Do you have a backup of your iPad on your own computer? Or in iCloud?
If your iPad is stuck to the Apple ID and password used by the different laptop have the owner of that laptop remove your device from their iCloud account. They can go to iCloud.com on their laptop, enter their Apple ID and password and then remove your iPad from their account.
Once you sign into your own Apple ID and password and then sign in to your iCloud account, many of your lost items should come back. Specifically these include your Contacts andCalendar entries.
Similar Messages
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I have 2 ipads and my iphone on the same icloud account and it wont let me back it up cause I dont have enough space. So I want to move my iphone over to a new icloud account with my new apple id that i made but i dont want to delete the ipads off the old account just move the iphone to the new one. How do I do that I despreatly need help!!!
To migrate your phone to a new account, start by saving any photo stream photos that you want to keep to your camera roll (unless already there) by opening your my photo stream album, tapping Select, tapping the photos, tap the share icon (box with upward facing arrow), then tapping Save to Camera Roll. If you are syncing notes with iCloud that you want to keep on the phone, you'll need to open each of your notes and email them to yourself so you can later copy and paste the text into new notes created in your new account. Then go to Settings>iCloud, tap Delete Account (which only deletes it from this device, not from iCloud; your other devices won't be effected by this), provide the password to turn off Find My iPhone (if using iOS 7) and choose Keep on My iPhone when prompted . Then sign back in with your new Apple ID to create your new account and choose Merge to upload your data to the new account.
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I have an Imacand Cox Cable. For some reason, recently, I cannot send email from my Icloud account, on;y receive. It says it is not connecting with my smtp.me.com account, but I haven't changed that from when it was working a few days ago. Any suggestions?
You should check that your settings (both directions) match this:
IMAP (Incoming Mail Server) information:
Server name: imap.mail.me.com
SSL Required: Yes
Port: 993
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
SMTP (outgoing mail server) information:
Server name: smtp.mail.me.com
SSL Required: Yes
Port: 587
SMTP Authentication Required: Yes
Username: [email protected] (use your @me.com address from your iCloud account)
Password: Your iCloud password
Note: If you receive errors using SSL, try using TLS instead.
Your signature says you have 10.6.8 - is this correct? If you migrated from MobileMe using this your mail settings won't be correct and you will need to follow this procedure to re-enter them:
Entering iCloud email settings manually in Snow Leopard or Leopard -
How do I correct the problem that every timeI boot up I receive the message that “iCal cannot log in to your iCloud accountbecause you password is incorrect…” I do enter it correctly but the same errormessage comes up the next time the computer boots up? Thanks.
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I Connected my ipad air2 to a different laptop and it synced. i lost all my photos, they,re asking for the apple id of the person who pwned the laptop. How can i retrieve my icloud account and how can i retrieve everything
Have you tried syncing with your own computer. The one you used to sync the photos to your iPad in the first place?
Do you have a backup of your iPad on your own computer? Or in iCloud?
If your iPad is stuck to the Apple ID and password used by the different laptop have the owner of that laptop remove your device from their iCloud account. They can go to iCloud.com on their laptop, enter their Apple ID and password and then remove your iPad from their account.
Once you sign into your own Apple ID and password and then sign in to your iCloud account, many of your lost items should come back. Specifically these include your Contacts andCalendar entries. -
Cannot log out of old iCloud account
I was recently deployed and my iPad froze while trying to update to ios8. When i got back home i plugged in my iPad and backed it up with info over a year old. When it backed it up it used the data from my old iCloud account that i no longer use. I go to settings-icloud and click on sign out at the bottom of the screen but i can't log out because i don't know the password for my old account. I am wanting to restore my iPad completely and resync my iPhone with my iPad. how can i log out of my old iCloud account without knowing the password? i tried to use forgot my apple password but the email was sent to the address i no longer use also. Thank you.
If you can't reset the password at https://iforgot.apple.com, you will need to call Apple and speak to someone in account security.
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ICloud had been hacked. Cannot log in to my iCloud
My iCloud account had been hacked and now I cannot log in to my iCloud account. The people who hacked it has been change my password. What should I do now????
Hello Yen Japan,
It sounds like someone has unauthorized access to your Apple ID and has changed the password. I would recommend resetting your password with this article:
Apple ID: Changing your password
http://support.apple.com/kb/ht5624
Go to My Apple ID (appleid.apple.com).
Click “Manage your Apple ID” and sign in.
If you have two-step verification turned on, you'll be asked to send a verification code to the trusted device associated with your Apple ID. If you're unable to receive messages at your trusted device, follow the guidelines for what to do if you can't sign in with two-step verification.
Click "Password and Security".
In the "Choose a new password" section, click Change Password.
Enter your old password, then enter a new password and confirm the new password. Click Save when done.
The next time you use an Apple feature or service that uses Apple ID, you'll be asked to sign in with your new Apple ID password.
If you are able to reset your password, you may want to look into a security enhancement option we have called Two Step Verification. Here is some more information about that:
Frequently asked questions about two-step verification for Apple ID
http://support.apple.com/kb/ht5570
If you are unable to reset your password, I would advise you to contact our iTunes Account Security team direcly for your region with this article:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
All the very best,
Sterling -
My daughter and I both have an iPhone and some how we share an iCloud account and she's getting all my texts and contacts. I can't find where to uncheck her phone number on my phone account so she doesn't get all my texts and contacts. Please help
Hi Shellyk,
Go to Settings>Messages>Send & Receive and make sure that only your personal email addresses are listed under the individual phone number.Remove the "shared" iCloud email address.
For the Contacts, if you are syncing them via iCloud and you both have the same iCloud account, you will both have the same Contact list.
Cheers,
GB -
I just bought this ipad and cannot log out from icloud because i dont have the password.how can i log out from icloud?need help
You need to return it to the seller and get your money back. You cannot reset or use the device with another AppleID installed unless you know the password for that ID.
If the device has been jailbroken, no one on here can give you any further help...the Terms of Use prohibit us from doing so. -
My elements 9 opening window does not log me in. I have lost my contact book and cannot log in manually even with an updated password.
Go to photoshop.com in a web browser and log out there, then try again.
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Have personal Apple ID account which allows me to download apple apps but when I go to update the apps Apple ID pops up thats not mine and cannot log in to update apps. Brand new IPAD never any other user
Is the AppleID listed in Settings --> Store and Settings --> iCloud the same?
If it is a totally different ID and not a slight variation of yours, I would definitely take it back to the store. You may have bought a returned item that had been setup previously. -
Help!
I have locked my ipad and cannot log on to the PC it was registered on. I've logged on the itunes account on another computer but i cannot unlock, can someone help me?Hi Firenzeb,
I'm sorry to hear you are having this issue with your iOS devices. Based on your description of the issue and the time you posted, this may have been related to a service interruption on the 11th, as noted here:
Apple - Support - System Status
If you continue to have issues accessing the iTunes Store, you may find the troubleshooting outlined in the following article helpful:
Can't connect to the iTunes Store - Apple Support
Regards,
- Brenden -
I am setting up a lab of imacs in a school. Our network is windows based using active directoy. I have successfully bound the imacs to our network and can log in using the windows account. However, I cannot access my files. Is there another step?
If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues. -
hi.i bought an iphone 4s from my friend.connected to itunes to restore it for a fresh install.after restoring to ios7 i realised that activation lock is enabled.i called my friend and get his id and pass.itunes said pass is wrong and cant activate the phone.then i logged in my friends icloud account (icloud.com said pass is ok) with same password and i removed the phone from 'find my iphone' list.but i forgot to erase the phone before removing it.now itunes says ''this apple id cannot be used to activate this iphone''.when i log in to icloud i cant see the phone in 'find my iphone' list so cant erase it now.can you please advise me step by step how to activate this phone?
APPLE says:If the previous owner is not present
Make sure the device is powered on and connected to a Wi-Fi or cellular network. Then contact the previous owner and ask them to follow these steps:
Sign in to their iCloud account at www.icloud.com/find.
Select the device from their Find My iPhone device list by clicking All Devices at the top of the screen.
Erase the device by clicking the Erase button. This will erase all content and settings from the device. When prompted, do not enter a phone number or message. Click Next until the device is erased.
When the erase is complete, click "Remove from Account" to remove the device from the account.
After the device has been erased and removed from the account, you can proceed with the device setup process.
i forgot to erase the phone.i just removed it without erasing. -
How do I rename my App Store, iCloud, and iTunes accounts so i can update apps and software? I have closed the original email address i started my App Store, icloud, and iTunes account and cannot log in unders that Apple ID. I have tried going through device and my MacBook Air. Where can i get on-line assistance?
If you mean you are trying to delete your iCloud account in iOS 7 and you don't know the passwod for the old ID, do one of the following:
If you still have access to your old email address, go to https//appleid.apple.com, click Manage my Apple ID and sign in with your iCloud ID. Tap edit next to the primary email account, tap Edit, change it back to your old email account and verify it. Then edit the name of the account to change it back to your old email address. You should then be able to turn off Find My iPhone with your password. Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back and change your primary email address and iCloud ID back to the way it was. You will then be able to go to Settings>iCloud and sign in with your current ID and password to reconnect to your iCloud account.
If you don't have access to your old email address, you will have to contact Apple to get them to reset the password for it so you can disable Find My iPhone and sign into your iCloud account. You will have to prove your identity to them in order to do so. You can either contact iTunes support for assistance with this (https://ssl.apple.com/emea/support/itunes/contact.html), or contact Apple Support (http://www.apple.com/support/icloud/contact/).
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