I have a problem. I can't get rid of PUP.MightyMagoo. Malwarebytes says it is coming from zynga toolbar. So I delelted it and it is still showing up. Can you help?

I used Zynga toolbar on facebook now every time I do malwarebytes it finds PUP.MightyMagoo. I remove it but it keeps coming back. They are saying it comes from Zynga. I disabled the toolbar, but it is still reinstalling it.

The question mark means the computer cannot find a bootable volumes so can;t do anything, That, combined with annoying sounds, strongly suggests a failed hard drive.
You can ask a "genius" at an Apple Rtail Store to test it but I'm pretty sure the drive is kaput. I'm hoping you had your data backed up.

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I can't Import .tif in illustrator CS4 anymore since Yosemite. Someone have this problem ? Can you help me please ?

I can't Import .tif in illustrator CS4 anymore since Yosemite. Someone have this problem ? Can you help me please ?

Pat,
Did you reinstall after updating to Yoesmite?
If not, you could try to reinstall using the full three step way, and see whether things work.
Uninstall, run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I have Iphone 5s and I have some problem how can you help me

myphone 5s .I am living in İstanbul and I went to Zorlu apple store in İstanbul yesterday they could not help to me they said your phone from USA and we are new apple store .we can not help to you I don't understand .apple internatial sytem and big company in world ..I am engineer and I need phone evertime .plaese help me apple to me .I have guarentee still 178 day .I am waiting help from you ...myproblem is blue screen on the phone when I open phone I saw after I can not use it.
<Edited by Host>

Apple Warranty > http://www.apple.com/legal/warranty/
dogus61 wrote:
... apple store in İstanbul yesterday they could not help to me they said your phone from USA ...
The iPhone Warranty is only valid in the country of original purchase... Except for EU Countries...

I have installed Adobe digital additions and have tried to aurthorize but keep getting error message "Connection error" . The internet connection is working and I do have an Adobe ID can you help please

I have installed Adobe digital additions and have tried to authorize but keep getting error message "Connection error" . The internet connection is working and I do have an Adobe ID can you help please.
I have been using Adobe reader for PC to download my eBooks but the eBook Vendor has switch to Digital Addition,

this is from sjpt,
Try completely removing any authorization using ctrl-shift-D to ADE (cmd-shift-D if on Mac).
Restart ADE, and then reauthorize with your Adobe ID.

I have iCloud successfully set up my Mac and iPhone iPad. Mac will not transfer to my other devices. Other devices transfer successfully. I have checked my iCloud setting on my Mac, but cannot see a problem. Can you help me?

I have iCloud successfully set up my Mac and iPhone iPad. Mac will not transfer to my other devices. Other devices transfer successfully. I have checked my iCloud setting on my Mac, but cannot see a problem. Can you help me?

If you have iTunes 11 on your computer then you can enable the left-hand sidebar on it via option-command-S on a Mac, control-S on a PC - when connected (and if your computer's iTunes is up-to-date) your iPad should then appear on that sidebar under a 'Devices' heading :
If you select the iPad on that sidebar you can then use the Movies tab on the right-hand side of the iTunes screen to select and sync that film to your iPad's Videos app.
Has your iPad been synced to the computer before ? If not then you might find this page for syncing to a new computer useful : https://discussions.apple.com/docs/DOC-3141

I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?

I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?

It's under utilities in the window menu.
If the simple PDF works, that may indicate a problem with the file after all, but one way to to force the export to the foreground is to create a new Book (File > New > Book), then add the file that's giving you trouble to that book. (a Book is just a container format used to combine multiple .indd files into a single output)
From the Book panel flyout menu you can export to PDF and see what that does. Failure indicates a file problem, success a background task problem.
It's a little odd that you aren't getting an error message....
Anyway, if the problem is the file, try export in two halves. If both halves export, it's a system resources problem and not much you can do other than attempt to see what is using all the memory (probably some large complex vector object, or many vector objects) or just do the export in chunks that work and combine them in Acrobat Pro. If one half fails, try exporting half fo the failing half at a time. Keep dividing the failing half until you isolate a page with the problem.

My Lightroom 5.6 versie is defect, I have a serienumber. Can you help my fot installatie

My Lightroom 5.6 versie is defect, I have a serienumber. Can you help my for installatie?
Henk

Forgot to Mention i'm using Windows 8.1 - 32 GB Ram - i7-3970x - 2 SSd's in raid 0 for C Drive/ Storage drive is three ( 2 tb HDD in a raid 0 ) / Pictures Folder defaults to the Storage Drive not the Application drive .

Hi guys, a game I'm trying to play keeps unexpectedly closing every time I try to play. When I try reopening, the same thing keeps popping up so I don't really know how to fix that problem. Can you help?

Hi guys, a game I'm trying to play keeps unexpectedly closing every time I try to play. When I try reopening, the same thing keeps popping up so I don't really know how to fix that problem. Can you help?

Plus this showed up when I looked up the details of why it quit unexpectedly.
Process:         launchd [458]
Path:            /Users/USER/Library/Application Support/Steam/*/Starbound.app/Contents/MacOS/starbound
Identifier:      com.chucklefish
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process: launchd [154]
Date/Time:       2014-01-06 19:19:28.898 -0500
OS Version:      Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report:          1786 sec
Crashes Since Last Report:           23
Per-App Crashes Since Last Report:   23
Anonymous UUID:                      6F40DBC0-08A7-4A21-A80E-185F669D1C93
Crashed Thread: Unknown
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007fff5fc01028
Backtrace not available
Unknown thread crashed with X86 Thread State (64-bit):
rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000
   r8: 0x0000000000000000   r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028
Logical CPU: 2
Binary images description not available
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 1095
    thread_create: 0
    thread_set_state: 0
Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f99
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Network Service: BlackBerry (en3), Ethernet, en3
Serial ATA Device: TOSHIBA MK3265GSXF, 320.07 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: RIM Network Device, 0x0fca, 0x8013, 0xfd120000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

I send a 2:37 video to my father thru imessage and i was connected to WIFI so was he, he wanted to send it to his brother but it jeeps saying "video to long" and it wants us to trim it, we both have An iphone 5s and have ios 8.3 can you help?

I send a 2:37 video to my father thru imessage and i was connected to WIFI so was he, he wanted to send it to his brother but it keeps saying "video to long" and it wants us to trim it, we both have An iphone 5s and have ios 8.3 can you help?

Hi
You should ask your relative to physically take the iPhone to the store rather than shipping it because as diesel vdub has said:
"No Apple store will accept an iPhone shipped to them"
All you have to do is safely pack and ship your iPhone from the Philppines to your California-based relative.
HTH?
Tony

Hi, I have change my password on my mini ipad when having a drink and have forgotton it. Can you help please? Shaun

Hi, I have changed my password on my mini ipad after a few drinks and have forgotton the password, can you help please?

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

HT201269 Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please x

Hi I want to back up my photos from my iPhone 5. How can I do this? I have an iPad mini but cannot sync to an iPhone as iPad does not have USB port. Can you help please

You have to back them up to a computer. You would import them either to iPhoto or to the Photos app in your PC:
http://support.apple.com/kb/ht4083
Cheers,
GB

HT2204 my itunes store does not work because i do not have visa card? can you help me and advise please?

my itunes store does not work because i do not have visa card? can you help me and advise please?

See this article for troubleshooting
http://support.apple.com/kb/ts1827

I cannot install my disk Adobe Photoshop. I have windows 7. can you help?

I cannot insall my disk Adobe hotoshop. I have windows 7. can you help?

We can definitely try. Could you give me some clues to as what is going on. What happens after you insert the DVD? Does the instaler start? Does the instaler give an error message. and what version of Photoshop are you trying to install?

I hAVE A NEW IMAC, CS 5.1 will not open, says it does not have all its components---can you help?

I have a new iMac, CS5.1 will not open, says all the components are not there, can you help?

We need the exact error message, info on how you installed it, exact system specs etc..
Mylenium

We are trying to reinstall Lion but cannot remember which apple ID we purchased it under - mine or my husband's. We have tried both. Can you help me?

After unsuccessfully trying to upgrade to Mountain Lion on a Macbook Pro 2007, we need to reinstall Lion. Can't remember which apple ID we used when we purchased Lion at an Apple Store. We have tried both my husband's ID and mine. How can we get this information from Apple so that we can proceed with the reinstall?

Go here - http://www.apple.com/support/mac/app-store/ - and try contacting support. While I still show Lion in my purchases, I can't seem to download it again as I am currently running 10.8. But I made a backup of the install app so that I have both Lion and Mountain Lion installers. If you are able to download it again, make certain that you quit the install app and make a USB flash drive installer or DVD using Lion DiskMaker (which also works with Mountain Lion).
I'm curious as to what sort of problems you encountered when installing ML? Did you make the install? Or did it quit or something?
Clinton

I have a problem. I can't get rid of PUP.MightyMagoo. Malwarebytes says it is coming from zynga toolbar. So I delelted it and it is still showing up. Can you help?

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