I have a problem. I updatet to 5.0 and then Itunes can not find the phone and on the screen on the phone there are only a picture of an usb cabel and a logo for Itunes.

After updating Itunes can not find the phone and on the phone screen there are only a picture of an USBcabel and a Itunes logo. What can I do???

Try this previous correctly answered discussion
https://discussions.apple.com/message/11029862#11029862

Similar Messages

I have Deleted I Cloud and now I can not find my ring tones that I had purchased!

I have Deleted I Cloud and now I can not find my ring tones that I had purchased!

- If they are not in iTunes match in the Cloud or on your computer then they are likely gon.
- Just what did you do? You have to turn on/subscribe to Match on your computer and then it will "match" the music in your iTunes library and uploasd any that are not in the Apple's iCloud library
- As Apple stated,
When enabling iTunes Match on your iOS device, the music library on your iOS device will be deleted and then replaced with your music in iCloud.
If further questions I would post in the Match forum
https://discussions.apple.com/community/itunes/itunes_match

HT1391 I have down loaded a number of songs but after a short while they go messing. I tunes can not find them. If I down load from a cd there is no problems. I tunes can always find them. For that reason I no longer down load from the I tunes store. why

iTunes can not find the music that was down loaded form the iTunes store. Why? Where is it locateded? They are there and play for a short while then they disappear. Why? What is happening to the songs that I have down loaded????? Anything that I import form a cd is still there!
Why can't iTunes find what I down loaded from the iTune store???????
If Heaven
3:31
Andy Griggs
This I Gotta See
Country
17
In front of the "if" there is a gray circle with and "!" in the center. When I click on the song to play I get this message.The song could not be used because the original file could not be found.

iTunes can not find the music that was down loaded form the iTunes store. Why? Where is it locateded? They are there and play for a short while then they disappear. Why? What is happening to the songs that I have down loaded????? Anything that I import form a cd is still there!
Why can't iTunes find what I down loaded from the iTune store???????
If Heaven
3:31
Andy Griggs
This I Gotta See
Country
17
In front of the "if" there is a gray circle with and "!" in the center. When I click on the song to play I get this message.The song could not be used because the original file could not be found.

I have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!

i have a dell computer with windows xp. i can not download itunes it is looking for itunes.msi and because it can not find it, i can not download itunes 10, and i can not delete itunes from my computer. HELP!!!!!!
What else can I do ?

Snow Leopard = OS X 10.6.x
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs
http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Other countries...
http://support.apple.com/kb/HE57
After the Successful Install, run Software Update to get the latest updates for Snow Leopard.
Be sure to make a Backup of your Current System Before Upgrading...

When I'm trying to add files to media, the program is suddenly closed by windows and says that can not find solution to this problem...

when I'm trying to add files to media, the program is suddenly closed by windows and says that can not find solution to this problem...

Hello Wyodor,
thanks for your reply on my question.
You are wright the index file is 308 KB.
And offcourse that I delete my files and documents is not an Iweb problem, but because my English is not that good, that I thougt I try to tell the whole story, and hope people can read trough the lines.
Why I didn't use Iweb to upload to the server is because the server company recommanded to use file zilla. And I am a nobody with this kind of things, so I did exactly what they tell me to do.
No, i did not make a backup of Iweb and the domain file, but reading other messages on this forum showed me that I can maybe try to make empty the cashfile (?)
and otherwise I have bad luck and have to make my website again. Offcourse I have a lot of examples from all the pages (copied from the local map to my USB stick) and my website is aprox. 15 Mb, (not so big) so it will cost me a few nigths.
But I'm still hoping on a miracle :-)
greetings Lasource

I have reset my ipad using General Reset Erase All Content and Settings. And now it will not boot. All i see on screen is the Apple logo. What do i do?

I have reset my ipad using General > Reset > Erase All Content and Settings. And now it will not boot. All i see on screen is the Apple logo. What do i do?

When you restore, you can restore to factory settings or to a backup. Restoring to factory settings removes everything and takes you back to out of the box status and you start all over again. Restoring from your backup will replace all of your app data, bookmarks, email settings and things like that. You still may need to sync all of your purchased apps and music, photos and so on back to the iPad.
I assume you want to restore from your backup to put all of you data back on the device so connect the iPad to your computer, launch iTunes, right click on the device name on the left side under the devices heading and select restore from backup. After you restore from your backup, make sure that you sync all of your other content with iTunes.

My problem is that one of the USB ports and the device does not detect this and inactive but can not find how to reactivate.Help me please! greetings thanks!

Hello good evening, I have a MacBook Pro and my problem is that one of the USB ports and the device does not detect this and inactive but can not find how to reactivate.
Help me please! greetings thanks!

Do you have the Firefox new tab page but the actual sites are missing, or do you have some other page?
If you have some different page, try the quick fix in Fred McD's reply.
If the sites are missing, did you use the Reset feature? That will clear the storage associated with the new tab page. I'm not sure it's possible to recover from that; you probably need to rebuild your page from scratch as you browse.
For possible future reference, here is how to access the hidden setting for the page to display on new tabs:
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''newtab''' and pause while the list is filtered
(3) Double-click the '''browser.newtab.url''' preference and enter your preferred page:
* ''Page thumbnails (default)'' => about:newtab
* ''Blank tab'' => about:blank
* ''Built-in Firefox home page'' => about:home
* ''Any other page'' => full URL to the page
Press Ctrl+t to open a new tab and verify that it worked. Fixed?
Some gotchas:
''If Firefox won't let you edit this setting:'' you may have something called SearchProtect on your system.
''If Firefox lets you save your change but ignores it:'' one of your extensions may be overriding it. You can review, disable, and/or remove extensions on the add-ons page:
"3-bar" menu button (or Tools menu) > Add-ons > ''in the left column click'' Extensions
''If the change works during your session, but at the next startup is back to an unwanted page:'' you might have a user.js file in your personal Firefox settings folder (your Firefox profile folder). This article describes how to track down and remove the file: [[How to fix preferences that won't save]].
Any luck?

Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help m

Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help me. Someone told me we should stop function Find my iphone but how?? email does not even know the first lord. It cost me 400 euros but may not use iphone. someone laugh at me because I deceived. Please help me tell me his email talk to you should stop off iCloud or ID

Scuzati de engleza google translate

I am trying to find jag meltdown the 2 part to the end of jag and beginning of ncis I can not find anything even wiki would like to download the episode can not find on itunes if possible otherwise is harem found guilty?

i am trying to find jag meltdown the 2 part to the end of jag and beginning of ncis I can not find anything even wiki would like to download the episode can not find on itunes if possible otherwise is harem found guilty?

i am trying to find jag meltdown the 2 part to the end of jag and beginning of ncis I can not find anything even wiki would like to download the episode can not find on itunes if possible otherwise is harem found guilty?

How do you get album artwork? I have like two thousand songs and about 95% don't have cover album artwork and when i try to get album artwork it says "Itunes can not find album artwork" "an unknown error occurred-609" what do i do?

How do you get album artwork? I have like two thousand songs and about 95% don't have cover album artwork and when i try to get album artwork it says "Itunes can not find album artwork" "an unknown error occurred-609" what do i do?

Perhaps try the "Error -609" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

My iPhoto has crashed and will not load up my picture and iTunes can not find my photos. Why?

My iPhoto has creashed and will not load up my pictures and iTunes can not find my picture either. Why?

Tell us more please - so it is hard to guess what might have happened.
What is your iPhoto version and your MacOS X version?
What happened directly, before you could no longer open your iPhoto library?
Did you install or upgrade software?
Did you import new photos to your iPhoto library?
Are other programs also behaving buggie?
Did you move your iPhoto library to a new harddisk?
Did you run other programs, that might have changes the iPhoto library?
How full is your harddrisk? Could it be, that you are running out of disk space?
Anything at all, that could give us a clue ...
-- Léonie

After iPhone connects to iTunes, can not find the photos tab for sync

After iPhone connects to iTunes, can not find the photos tab for sync. Thus, I can not copy some phototes from my Macbook to iPhone, But my iTouch can do this. I don't know why.

If you are using a mac, you use iphoto.
If you are on windows, you use whatever camera software windows uses.
Itunes does not import photos.

HT203288 Itunes can not find my music files. But I can with Windows . Lost over 8 hours trying to fix stupid itunes, Even removed it and reinstalled. Still nothing.

But I can using Windows.
Lost over 8 hours today. Still not working
Even deleted itunes and reinstalled.
My Music files are still there. But itunes can not find them.

Empty library or library full of broken links?
tt2

Itunes can not find my iphone6(V8.1.2)

1. after actived my iphone6 2days, it work off and display No Service.
2. connect to windows7 PC, itunes can not find the iphone6 device. iphone6 versiion is 8.1.2, itunes' is 12
please share solution with me ,thanks

Hi XuanLe,
Welcome to the Support Communities! The resources below will help you troubleshoot the issue you are having of No Service (cellular data) and syncing with iTunes 7 on your PC.
If you see No Service in the status bar of your iPhone or iPad - Apple Support
http://support.apple.com/en-us/TS4429
If you're in your carrier's coverage area
Follow these steps, testing after each.
Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Restart your device.
Remove the SIM card. If the SIM card is damaged, worn, or bent, or if it's too big or small for the SIM tray, contact your carrier for a new one. Then reinsert the SIM card.
Check for a carrier-settings update: Connect to a Wi-Fi network, tap Settings > General > About, and install any available carrier-settings updates. If you can't connect to Wi-Fi, connect your device to a computer that has iTunes.
Update your iPhone to the latest version of iOS.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings.
Contact your carrier to check for any network or account issues.
Restore your iPhone.
If you see No Service while roaming or traveling
You might be outside of your carrier's coverage area. If you're traveling internationally, you'll need an international roaming plan to use your iPhone or iPad.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
http://support.apple.com/en-us/TS1538
Click on the link above to see the complete article. I've hightighted the information pertinent to Windows 7 for you.
Restart
Turn off your computer and your iOS device, then turn them on again.
Update your computer
Check to make sure that you've installed all required updates for your computer.
Update iTunes
Check that you have the latest version of iTunes installed on your computer.
Make sure your iOS device trusts your computer
If you connect your iOS device to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.
Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might work only to charge those products and might not transmit data. Also, if you're using a third-party case or extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
Windows Vista and Windows 7
Click Start.
Choose Control Panel.
Click "Uninstall a program" (or, if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").
Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
If after reinstalling iTunes Apple Mobile Device Support is still not installed, learn how to resolve issues installing iTunes for Windows.
Restart the Apple Mobile Device Service
Learn how to restart the Apple Mobile Device Service (AMDS) on Windows.
Verify that the Apple Mobile Device USB Driver is installed
Windows Vista, Windows 7, and Windows 8
Connect the device to the computer.
Quit iTunes if it launches.
For Windows Vista and Windows 7:
Click the Start menu, right-click on Computer, and choose Properties.
In the upper-left corner, click Device Manager. The Device Manager window should open.
Click the plus (+) icon (or disclosure triangle () (for Windows 7 and Windows 8) next to "Universal Serial Bus controllers" to expand this selection.
Locate the Apple Mobile Device USB Driver in this list. If this entry is displayed without any downward arrow, "!" or "?" symbols over it, then this driver is successfully installed. Continue to "Check for third-party software conflicts".
If the Apple Mobile Device USB Driver is not listed, continue to "If the Apple Mobile Device USB Driver is not listed".
A downward arrow appearing next to the device's entry in Device Manager indicates that this device is disabled. To enable this device, right-click its entry in Device Manager and choose Enable from the shortcut menu.
If the Apple Mobile Device USB Driver entry is listed, but has an exclamation mark or question mark over it, reinstall the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Uninstall from the shortcut menu.
When prompted, select the box "Delete the driver software for this device," and click OK.
In the resulting dialog box, click OK.
In the Device Manager window, right-click "Universal Serial Bus controllers" and choose "Scan for hardware changes" from the shortcut menu.
Windows automatically reinstalls the necessary drivers and attempts to remount the device.
If the Apple Mobile Device USB Driver entry still has an exclamation mark or question mark over it, right-click this entry and choose Properties. Under the General tab, look beneath "Device status."
If you see a message that reads: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)," see the section below for Error Code 52.
If you see a different error code, manually update the Apple Mobile Device driver:
Right-click the Apple Mobile Device entry in Device Manager.
Choose Update Driver Software.
Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. If the Have Disk option is not available, choose a device category such as Mobile Phone or Storage Device (if listed). Then click next. The Have Disk button should appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers instead).
Click Open in the Have Disk window. Click Next. Then click Finish. Windows will install the driver.
During installation, if a message appears stating that the software you are installing "has not passed Windows Logo testing," click Continue Anyway to continue installing the drivers.
You can find solutions to other common errors and error code numbers in this Microsoft article.
Error Code 52
You might see this message in the Properties window for your device: "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)."
To resolve Error Code 52:
Install all available updates for Windows. See this Microsoft article for more information on how to do this.
Consult your computer manufacturer for updates for your computer's drivers, including disk drives, chipsets, and USB controllers.
Temporarily disable "forced driver signing enforcement" as follows:
Restart your computer.
While restarting, press the F8 key.
Windows Vista and Windows 7:
The Windows Advanced Options list should appear. Press the Arrow Down key until "Disable forced driver signing enforcement" is highlighted.
Press the Return key.
Press the Return key.
Click "Change defaults or choose other options".
Click "Choose other options".
Click "Troubleshoot".
Click "Advanced options".
Click "Startup Settings".
Click "Restart" when prompted.
When prompted, press the 7 key to "Disable driver signature enforcement".
Reconnect the device.
If the device is recognized successfully, then you'll need to perform these steps each time you start your computer. Consult Microsoft, or whoever supports the installation of Windows on your computer, for more troubleshooting to resolve the issue without having to select this option each time.
If the Apple Mobile Device USB Driver is not listed
Disconnect the device from the computer.
Save a screenshot by pressing the Home button and the Wake/Sleep button at the same time (the screen should flash briefly). Taking screenshots and saving images on iPod touch requires iOS version 2.0 or later.
Reconnect the device to the computer.
Open the Device Manager in Windows:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Expand all the sections labeled below (not all sections might be listed):
Imaging Devices
Other Devices
Portable Devices
Universal Serial Bus Controllers
Look for the entry that recognizes the device as a camera. This entry should be called Apple iPhone, Apple iPad, or Apple iPod.
If only "Unknown Device" appears:
Right-click on the "Unknown Device" entry.
Choose "Properties" from the shortcut menu.
Click the Details tab.
In the drop-down menu, select "Hardware IDs."
If the hardware ID displayed starts with:
USB\VID_0000&PID_0000
This means that Windows cannot read the hardware IDs of the device, and so has replaced them with all zeros. This is typically caused by a faulty USB connection, or an incompatibility with your USB chipset drivers.
Disconnect the device, and unplug all USB devices from your computer.
Shut your computer down, then power it back on.
Reconnect your device, testing each USB port for approximately 30 seconds to see if your device is recognized.
Test with an alternate, known-good 30-pin to USB cable or Lightning Connector to USB cable if available.
If you have an external USB 2.0 hub available, connect the hub to your PC, and then connect the iOS device to the hub.
If your device shows up in iTunes, try disconnecting the external USB 2.0 hub and connecting the iOS device directly to your PC. If the issue returns, you may need to use the external USB 2.0 hub as a temporary workaround. Then, consult your computer manufacturer for any updates for your USB chipset.
If "Unknown Device" appears when connecting your device to more than 1 known-good computer, with more than 1 known-good USB cable, your device might need service. Learn more about your service options.
If the device is not recognized while in Recovery Mode
Your device might not be recognized while in recovery mode. This can happen during an update or restore of your device. Typically, when your device is in recovery mode, it will show the "Connect to iTunes" logo on its display. If iTunes does not recognize the device when in this state:
Windows Vista or Windows 7:
Click Start.
In the dialog, type devmgmt.msc.
Press Return.
If Windows needs your permission to continue, click "Continue".
Click the disclosure triangle () (for Windows 7 and 8) next to Imaging Devices, Other Devices, Portable Devices, and Universal Serial Bus Controllers to expand these sections.
Check these sections for one or more entries called Apple Mobile Device (Recovery Mode). These entries might or might not have exclamation marks on them.
If you see only one "Apple Mobile Device USB Driver" entry that has no errors on it:
Find out if the computer has USB 3.0 ports. Within Universal Serial Bus Controllers, locate any entries containing "USB 3.0" or "SuperSpeed USB" in the title. If these are listed, you have USB 3.0.If you have USB 3.0:
Try to connect the device to a different USB port. Try each port until the device is recognized. Some computers will have dedicated USB 2.0 and 3.0 ports. If so, a USB 2.0 port might resolve the issue.
Refer to your computer manufacturer for updates to the USB 3.0 chipset drivers.
If the issue persists, continue to "Check for third-party software conflicts."
If you do not have USB 3.0
Continue to "Check for third-party software conflicts."
If you see two "Apple Mobile Device (Recovery Mode)" entries with exclamation marks on them:
Open the Device Manager and connect your device.
Click the View menu.
Select "Devices by connection."
Locate the erroneous "Apple Mobile Device (Recovery Mode)" entries. You might need to expand all sections of the Device Manager to see them.
Directly above these entries will be a USB Composite Device entry.
Depending on your version of Windows, take the following steps to update this driver:
Windows Vista, Windows 7, or Windows 8:
Right-click the parent USB Composite Device entry.
Choose Update Driver Software from the shortcut menu.
Click "Browse my computer for driver software".
Click "Let me pick from a list of device drivers on my computer".
Click the Have Disk button.
In the "Install from Disk" dialog, click the Browse button.
Use this window to navigate to the following folder:
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click OK in the "Install from Disk" dialog.
Click Next and finish the driver-installation steps.
Open iTunes to verify that the device is recognized properly, and continue restoring your device.
Check for third-party software conflicts
Certain phone and cellular device connectivity software from vendors such as Samsung, Nokia, Bora, Novatel, Sony, Android, LG, Sierra, Huawei, Pantech, or Motorola might cause your device not to be recognized. If you have such software on your computer:
Uninstall the phone or cellular connectivity software temporarily, and test. Contact the manufacturer of this software for assistance in doing this. If you use the third-party phone or cellular device for your Internet connection, try connecting to an alternate network using Wi-Fi or Ethernet.
Remove iTunes and all related Apple software.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
After reinstalling iTunes, test the device.
If you still need your third-party phone or cellular connectivity software that was removed, reinstall this software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.
Also, third-party security software might conflict with iOS devices connecting to iTunes. Follow this article to troubleshoot issues that might be caused by your security software. After resolving any issues that you might have with your security software, you might need to try the steps in this article again.
I hope this information helps ....
- Judy

Itunes can not find original song file

Suddenly my itunes can not find the song's original file.
I see that the file is on the driver but when I double click on Itunes I get this mesage:
"the song could not be used because the original file could not be found.
Any helpers out there?
THKS

I've been experiencing this problem for a while now. It happens with version 7.1 but it started with an earlier version of iTunes 7. I never experienced it before iTunes 7. In my experience the number of files iTunes "thinks" is missing increases with the length of time iTunes has been running between restarts (I usually just put my system to sleep overnight so it can "run" for days on end). When it first started happening I used to go and find the "missing" music file(s) and reconnect it(them). Then, one day, I found a flood of "missing" songs. I decided I had nothing to lose by stopping iTunes and restarting it. When I restarted iTunes none of my songs were missing! This indicated to me that it's the iTunes code that's active after a restart that has a bug that makes it lose track of the music files.
To check, I looked in the Music/iTunes/iTunes Music Library.xml file for songs while they were being reported as "missing", and, lo and behold, the song file locations are still there. iTunes must reread the xml file when it starts up and this cures the problem, at least in my case. (Too bad it doesn't use the file while it's running.)
I usually just play my entire library in random order. So, if a song or two disappears, I'm rarely aware of it. All I've been doing lately is stopping and starting iTunes when I feel like getting rid of the "!" scourge.

I have a problem. I updatet to 5.0 and then Itunes can not find the phone and on the screen on the phone there are only a picture of an usb cabel and a logo for Itunes.

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