I have a problem with a family members blackberry curve 8520!

My grandmother has a problem with the blackberry as she cannot call or receive calls from people on her contacts list or anyone else. She said to me that she has a star in a blue box under her signal bar and next to it she has a "gprs".
Could this be a problem with her blackberry? If not then can you help me to solve the problem. I'd be really grateful for the help.
Thank you 
Kacper

in manage connections, - mobile network, make sur she has it set to 3g & 2g and it should say wifi preffered or mobile network preffered, check that this is set to the right one.
Craig Ashcroft Elite UK
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