I have a problem with activation my iPhone 5

I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.1.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

simply177 wrote:
I beg your help!
I've already given you your only solution. Copied from my initial post:
"Your ONLY solution is to return the phone to the shop where you purchased it, & get your money back."
Good luck.

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I have a problem with activation my iPhone 5, I have a problem with activation my iPhone 5

Hello.
Case ID: 585410348
I have a problem with activation my iPhone 5. I have bought the iPhone in a shop one week ago and update iOS 7.0.4 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?
Serial No of my iPhone is F17KDG2WDTWD and IMEI is 013620000624551. I attach photos of the iPhone and the sales receipt.

Take it back to the Apple store. You can't activate it without the correct ID and password. This can't be disabled. Either get a replacement or get your money back.

I have a problem with activation my iPhone 4.

Hello.
Case 71290.
I have a problem with activation my iPhone 4. I have bought the iPhone in a internet-shop one week ago and update iOS 7.1.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 4 days. I am so disappointed this situation. Can you help me to disable this function, please?
Serial No of my iPhone is 69******A45 and IMEI is ******. I attach photos of the box and iphone.
Best Regards.
<Edited By Host>

Alexandrov_Andrei wrote:
Can you help me to disable this function, please?
No.
You need to contact previous owner or return it & get a refund.
-> Find My iPhone Activation Lock: Removing a device from a previous owner’s account

TS3694 hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regar

hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards

Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.

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Possible causes:
1. Your antivirus is blocking access to gs.apple.com.
2. Your phone is jailbroken.
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For 1. try disabling your antivirus.
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Hi A7med 3lam,
Welcome to the Apple Support Communities!
If you are having issues charging your iPhone I would suggest reading over the attached article and troubleshooting steps. The Resolving issues section toward the bottom of the article may be especially helpful.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Have a great day,
Joe

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Take it back to the Apple store. You can't activate it without the correct ID and password. This can't be disabled. Either get a replacement or get your money back.

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Were you, by chance, running a beta version of iOS 7 on your phone?
If so, this will be the problem. You will need to log Into the private developers forum at https://developer.apple.com/support/ios/
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Hardware failure, you'll take your phone to Apple.

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What product do you have?
What account are you trying to activate?

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I have a problem with activation my iPhone 5

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