I have a problem with an order that didn't cancel all the way...

Order {removed per forum guidelines}, I ordered Shin Megami Tensei: Devil Survivor 2 and Sin and Punishment: Star Successor but a little bit after placing the order I decided I wanted to cancel it. I canceled the order and Devil Survivor 2 got canceled, but now Star Successor has shipped even though I requested the cancellation before it shipped out. I needed to have both of them canceled and also, I used a $5 rewards certificate on the order that got split between the two games and is now taking only $.61 off of the order, which means I'm being shipped a game I no longer want AND it looks like I'm going to lose my $5 rewards certificate is there ANY way to have the game re-routed back before it gets to me so the order can be canceled? I would've rather kept my order complete with both games than to only get one of them, that way at least my rewards certificate wouldn't have been wasted...

Hello RySenkari,
I was disappointed to read that your attempt to cancel your recent order was not wholly successful. Please know that I regret any inconvenience to you as a result of this situation.
Regrettably, since part of your order has shipped, it cannot be cancelled or redirected. Once you've received the product, you may return it by mail following the instructions included in the package or to your local store. The portion of your rewards certificate that was applied to the shipped item will be returned to your account within a few business days after your refund has been processed.
Again, I apologize for the inconvenience. I'm grateful that you wrote to us with your concern.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
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