I have a problem with my securities questions
Hi I have some balance in my account but cannot use it due to problems with security question and email
If you can't remember your answers to your questions and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or don't have access to the email account, then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use
Similar Messages
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Hi i have a problem with my security question verify email address
hi,
i have a problem with my security question verify email addressIf Manage your Apple ID primary, rescue, alternate, and notification email addresses does not help, you can contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.
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I have a problem with my security questions.
I cant remember my security questions and the email i used for it has been recycled since i havent used it for a long time. Does anyone know what i can do? Please help me.
Hi,
if your rescue mail won't work as the mail address is not valid anymore, you can contact iTunes Store Support. The advisor can verify your identity and help you to reset the questions. After this, you can enter new questions/ answers and use your Apple ID again.
The contact depands on the country you are living. Please have a look into the following article to find the support options for your country:
http://www.apple.com/support/contact/
or choose the support phone number directly from this page:
http://support.apple.com/kb/HE57 -
So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!
If you mean that you aren't getting the reset link, then from the page that you posted from :
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes: I downloaded the last version (it's free), but I cannot do the same with iphoto, and more important: I need to know what is happening!!! Please help me!
Applications should not disappear all by themselves.
If they are then that coud indicate serious problems with your hard drive.
Backup everything up as quickly as possible.
Using Disk Utility verify your system disk.
Allan -
Hi i have i problem with my iphone and the problem is the security question i have forgot the answers
I understand German and Italian i littlebit EnglishYou need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(106626) -
Hello
I have a problem with security questions and i cant reset to my email
The error was
Exceeded Maximum Attempts
We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.
Click here for assistance.
i waited more than eight hours. and back to my account but it is the same ( no change ) i cant find forgot your answers
http://www.traidnt.net/vb/attachment...134863-333.jpg
can you help me pleaseAlternatives for Help Resetting Security Questions and Rescue Mail
1. Apple ID- All about Apple ID security questions.
2. Rescue email address and how to reset Apple ID security questions
3. Apple ID- Contacting Apple for help with Apple ID account security.
4. Fill out and submit this form. Select the topic, Account Security.
5. Call Apple Customer Service: Contacting Apple for support in your
country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID -
Hi, i have no problems with my Apple ID and my Password!.. the only thing that make hard when i want to purchase some Applicatoin in App store the Security Question they aske me about my first car & my teacher name? so, i forgot those things!
Go here:
https://expresslane.apple.com/Issues.action
Ask for assistance. -
i have one problem with my iphone 4s i c"ant make facetime calls with other iphons. olso when i make calls on the facetime icon is question sign! can any oane hellp me! wath my be the problem because it is all new iphone!
First question where ae you located? If you're in the Middle East or UAE, factime has been restricted by the government.
If your not from there look here:
http://support.apple.com/kb/TS3367 -
hello,I have a problem with security questions.i don't remember the answer,please help me. i don't know how to manage this
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104775) -
Hello everyone I have a problem with the app store as secret questions asks me to download the application, the problem is that I do not remember the answers as I do?? thank you very much to all
Hello andreabn90
If you can't remember your security questions go to Express Lane.
select iTunes from the list, then iTunes store. On the next screen select account Management. There, select iTunes store account security and write that you would like to reset your security questions and / or answers.
You should get an eMail reply over the next 24 hours. -
I have a problem with My Apple ID, because I have forgotten my security question and I don't have any rescue email address. Would you help me please?
It's not possible to me calling apple support, because I'm not in usa now.Then find whatever number that you need for wherever you are - in this support article - and seek help here.
http://support.apple.com/kb/HT5699 -
I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password
You may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password. (Your iOS device may prompt you for the new password before getting to Settings as well.)
Hope that helps. If you have a different issue, please post a follow-up message. -
I have problem with the security questions and i dont know the answer. How i change the questions ?
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact
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