I have a problem with my security questions.

I cant remember my security questions and the email i used for it has been recycled since i havent used it for a long time. Does anyone know what i can do? Please help me.

Hi,
if your rescue mail won't work as the mail address is not valid anymore, you can contact iTunes Store Support. The advisor can verify your identity and help you to reset the questions. After this, you can enter new questions/ answers and use your Apple ID again.
The contact depands on the country you are living. Please have a look into the following article to find the support options for your country:
http://www.apple.com/support/contact/
or choose the support phone number directly from this page:
http://support.apple.com/kb/HE57

Similar Messages

  • Hi i have a problem with my security question verify email address

    hi,
    i have a problem with my security question verify email address

    If Manage your Apple ID primary, rescue, alternate, and notification email addresses does not help, you can contact the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team.

  • I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks

    I have problem with the security question i forgot it some body tell me they will show down of the question forgot the answering but nothing show help me plz thanks

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

    I have problem with the security question which i forgot the answer how can i change it as i already have apple id and password

    You may reset the password on your account by opening https://iforgot.apple.com/ in Safari and entering your Apple ID (your email address, which the moderators should have removed earlier).
    You won't be able to set the password to your email address, or a recently-used password (if I remember correctly).
    Once you change your password, you should update your password on your iOS device in Settings > iTunes & App Store, then tapping the "Apple ID: <username>" cell at the top to re-enter your password.  (Your iOS device may prompt you for the new password before getting to Settings as well.)
    Hope that helps.  If you have a different issue, please post a follow-up message.

  • I have problem with the security questions and i dont know the answer. How i change the questions ?

    I have problem with the security questions and i dont know the answer. How i change the questions ?

    See Here... ask to speak with the Account Security Team...
    Apple ID: Contacting Apple for help with Apple ID account security
    Or Here  >  Apple  Support  iTunes Store  Contact

  • I have a problem in the security question I hope a solution as soon as Lee does not respond change ÓćÇá Secretariat

    I have a problem in the security question I hope a solution as soon as Lee does not respond change ÓćÇá Secretariat

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

  • Hi all, I'm still having problems with my security questions as they were not the ones I answered. Now I'm confused

    Still having problems with my security questions as they were not the ones I answered and now I'm confused.

    Howdy Paul,
    If you are having an issue with your Apple ID security questions, you can reset them using the steps in this article -
    If you forgot the answers to your Apple ID security questions - Apple Support
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • I have a problem in retrieving security question

    I have a problem in retrieving security question because of the lack of an option that can restore him to question the safety of e-reserves .. Please solution

    for security question issue u will need to contact applecare at 1800aplcare
    they will need to verify ur identity so have access to id.apple.com when u call

  • I am having problems with my security questions.  I cannot Get them reset. What do I do?

    I am having problems with my security questions.
    I cannot get them reset.  How can I fix this?

    Hi Tiffanyweir,
    You need to contact iTunes Support to get them reset:
    ACCOUNT SECURITY CONTACT NUMBERS
    Cheers,
    GB

  • HT5312 I have problem with my security question i don't know i can't find sentence Rescue email address and how to reset Apple ID security questions pls u help me thank you

    U can answer via my e-mail [email protected]

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104006)

  • I have a problem with my securities questions

    Hi I have some balance in my account but cannot use it due to problems with security question and email

    If you can't remember your answers to your questions and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions), or don't have access to the email account, then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Problem with DOB security question. please help urgently

    Hello,
    im trying to purchase an app at the apple store but i cant for due to security problems.
    my date of birth was ( RANDOM ) when i first signed up for this account  ( BANDORI5) and now it kept asking me for it. not only my DOB but my secret questions as well. i was in a hurry was i wrote random stuff most of it. i never had any problem purchasing apps for while but now its asking me and put me to frustration. please help me resetting my account.
    my generate code ****.
    ID : Bandori5
    thank you.
    <Edited By Host>

    I'm not sure what the 'generate code' is that you refer to, but I've asked the hosts to remove it - these are user-to-user forums.
    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • I have a problem in restoring security question

    you forgot to answer to the secret questions on APP Store  also you lost your E-mail account to regain the answers

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94556)

  • When I download a song or app, I have to verify with my security questions. i forgot them. how do i retrieve my verification answers

    I Forgot my security answers. how do i retrieve them? I made my account a long time ago, so now i dont know them.

    Click here for information. If you can't get the answers emailed to you for some reason(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
    (85430)

  • HT5312 So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!

    So I have a problem with iTunes not letting me download anything without first responding to some security questions which I don't remember setting up, how can fix it? Oh, and it won't let me reset the questions either!

    If you mean that you aren't getting the reset link, then from the page that you posted from :
    Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. 
    You can contact iTunes Support in your country via this page : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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