I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

I have a problem with the pop-up prompt to enter my serial number for installation, it won't pop up when I entered the redemption code. Can someone help?

There is no pop up. There is a window that is part of the installation process. If you entered a wrong number, like a redemption code, you would have wound up installing it as a trial. In that case, go to the Help menu in the editor and look for an option there.
If that isn't what you're talking about, you really need to explain in more detail.

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