I have a problem with "to close/shut down" firefox. I can shut it down and reopen.It says you must shut down your firefox before reopen a new

Hello,I have a problem when I want to restart my firefox.I press to closed and firefox looks like it closed,and when I try to reopen again it says "you must shut down previous session before a run firefox"
It happen with downlods ,too.
Today I tried to download a new version,last version of firefox mozilla and when I tried to install it it say because of some crushes you could not properly install new download.
Please,is there anyway to help me?
All the best
Stevan

See this: <br />
https://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit

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