I have a problem with two Apple ID's. In the App Store help the only thing I can find is "If you're still having trouble, click Support in the Quick Links section." - but there s no "Quick Links" section, nor any support link. Who do I contact?
I guess the title said it all - I didn't know there was a body for a post (as I said, I've never had a support issue or problem I couldn't figure out).
But what I have is two Apple ID's with different email addresses. I'm sure the second one was set up by my son to buy a song a long time ago, while the first I probably set up when I got my first new Mac. I've always used one, but my Pad started showing an authorization problem - I'd reauthorize it and it was fine, but when I sync'd I got the same message. Finally had time to dig into it and discovered one email address/ID is authorized for one computer and has zero balance; the other is authorized for FIVE computers (weird, since we only have two) and has a balance.
I've purchased apps using the "no balance" account - but somehow the store is deducting payment from the ID with balance.
I'm sure this makes no sense - so I just need to know who the heck to contact. I'm not having much luck searching support documents.
I guess the title said it all - I didn't know there was a body for a post (as I said, I've never had a support issue or problem I couldn't figure out).
But what I have is two Apple ID's with different email addresses. I'm sure the second one was set up by my son to buy a song a long time ago, while the first I probably set up when I got my first new Mac. I've always used one, but my Pad started showing an authorization problem - I'd reauthorize it and it was fine, but when I sync'd I got the same message. Finally had time to dig into it and discovered one email address/ID is authorized for one computer and has zero balance; the other is authorized for FIVE computers (weird, since we only have two) and has a balance.
I've purchased apps using the "no balance" account - but somehow the store is deducting payment from the ID with balance.
I'm sure this makes no sense - so I just need to know who the heck to contact. I'm not having much luck searching support documents.
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