I have a question about backdating after upgrading to a larger minute plan.

I have overages in the amount of almost 400 minutes. We downgraded our plan back in Feb., to Nationwide talk and text 700 minutes because we had huge bills and were not using the minutes with that plan. So, we noticed last months bill we had 40 minutes of overages... okay, not too bad, we didn't say anything. Then this month we noticed that our "friends and family" numbers/option for numbers were gone! Rep said NOTHING when we downgraded about loosing them, in fact, I made the comment with the rep on the phone that 700 minutes with our friends and family numbers would be plenty (and it would have been), but since we have lost those, we are now incurring huge overages. So, today I called in, had it changed to 1400 minutes, which miraculously gave us our friends and family numbers back, but they are "unable to backdate to cover the overages" and we are now looking at a $700  bill to be billed out on the 10th of May. Even our online account said to upgrade our minutes and request and backdate on the account to keep from incurring the overage charges... So, my question is, has anyone else had this problem? Is this truly non-fixable? Am I going to be stuck with a $700 bill for one month????!!!! Do I need to call back tomorrow and try again for a backdate in the plan? I feel extremely cheated right now.

Vzn SHOULD be able to backdate your plan to cover current overages as long as your bill cycle has not closed (unless you made other changes to your account during the month). Call customer care

Similar Messages

  • Hello am using ios 7.0.4 I have a question about messages that it does not show the time of a particular message after first message that I recive form a paricular person so please in the next version change this and with every message show time and date

    hello am using ios 7.0.4 I have a question about messages that it does not show the time of a particular message after first message that I recive form a paricular person so please in the next version change this and with every message show time and date

    Hi,
    How is everything going? Have you checked this issue from OWA? If so, please let me know the result.
    In adition, please also try to use the following powershell commands to check if the assistant has right permissions:
    Get-MailboxFolderPermission -Identity
    CEO’s email address:\Calendar -User assistant’s email address
    Also check with:
    Get-Mailbox -Identity CEO’s mailbox
    | fl *GrantSendOnBehalfTo
    Please let me know the result.
    Best Regards,
    Steve Fan
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click
    here

  • Hi I have a question about shooting in Raw with my Canon EOS 6d. I'm in the process of learning photography and my goal was to start shooting in raw. I have Photoshop CS5. When I tried to edit my images in raw I received an error message stating, "The pho

    Hi I have a question about shooting in Raw with my Canon EOS 6d.
    I'm in the process of learning photography and my goal was to start shooting in raw.
    I have Photoshop CS5. When I tried to edit my images in raw I received an error message stating, "The photoshop camera raw plug-in did not recognize the format. If these files are from a camera, you may need to update your camera raw plug in."
    In researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6. My version of CS5 is 6.0.0.205. Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
    I'd appreciate any advise on which route to go and how upgrade and what it may cost. THANKS in advance!
    Heather

    In researching the issue I read that to edit in raw you need a camera model requirement of at least 7.3 which only works with CS6.
    That is correct. Your camera was first supported by Camera Raw 7.3. Camera Raw 7.3 will not work with CS5. You need CS6 or CC.
    Being new to all this I see that my options are to upgrade to CS6 or convert by using DNG converter and paying a monthly fee. Two things I know nothing about and don't know which is would be more beneficial.
    I'd appreciate any advise on which route to go and how upgrade and what it may cost.
    It all depends on your preferred workflow and your budget.
    Using the DNG converter is free. There is no monthly fee. You use the converter to convert all Raw files from the EOS 6D to DNGs then edit the DNGs in CS5. That's an extra step every time - every photo. Some people don't like the extra step. Others don't mind.
    Camera raw, DNG | Adobe Photoshop CC
    Or you can upgrade to CS6 (non-Cloud) and pay the upgrade fee
    Creative Suite 6
    Or join the Cloud and pay the monthly fee
    Or join the Photoshop Photography Program (US9.99/month) and get PS CC+LR

  • What can I do about this: After upgrading to firefox 6, I get this error. TypeError: Components.classes[cid] is undefined???

    What can I do about this:
    After upgrading to firefox 6, I get this error.
    When I click to open Firefox, A box open with the following error:
    JAVASCRIPT Application
    TypeError: Components.classes[cid] is undefined?
    After I click close on the box, then Firefox will start. I really just want to get the error fixed so that when I want firefox open, I don't have to see this box anymore.

    You need to figure out which add-on is causing that error and disable it until the developer of that add-on fixes it. There may be an error message about that in the Error Console, accessed through the Web Developer menu item or through {Ctrl + Shft + J}.
    Also see this: <br />
    http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

  • Satellite U405D - Several questions about overheat/disassembly/upgrade etc.

    Hi there,
    I have several questions about my one year old Satellite U405D-S2910
    1- When it works, after 2-3 hours (I usually run small programs like safari, msn messenger and bsplayer) CPU gets 85-90 C (178-188 F). When I play Age of Empires 2 (Come on, its an ancient game) like 2-3 hours it shuts down itself. What could be the possible reason?? By the way, let me inform you about the climate of the town I live, temp 30C - humidity 25-35% (nowadays).
    ps. Cpu= AMD Turion 64 X2 Dual-Core Mobile Processor. Model, RM-74
    2- I'm going to disassemble my laptop in order to clean its cooling units (I think reason of overheating is this). It doesnt seem like a desktop, so complicated. Ive seen a step-by-step disassembly(btw, its so hard to spell disassembly:) I think Im going to do this. What are your suggestions about it? any experiences could help me?
    3- My laptops Ram memory consists of 2X2GB PC5300 DDR2 667 MHz SDRAM, I want to replace it to 2x2GB MACH XTREME DDR2 1333MHZ CL9 NOTEBOOK RAM. Should I do it? Does it fit my laptop, work stable? any suggestions?
    ps. mainboard chipset AMD M780V
    4- finally :) , Should I use 64 bit OS or 32 bit OS (win7)? what OS would you use if you were me?
    Thank you.

    Hi buddy,
    1+2. I think everything is related to a higher internal temperature and you should clean your notebook using compressed air spray. Therefore its not necessary to disassemble it, just blow gently and shortly the air through the notebook. You can buy such compressed air spray from every computer store I think and it takes only 5 minutes.
    You can find an useful article about this here:
    3. In my opinion you should forget this update! The RAM speed is related to FSB of CPU and as far as I know on Satellite U405D its 667MHz so its already the fastest RAM that you can have. Save your money and buy a bigger HDD or in best case an SSD that can really improve the performance!
    4. In my opinion the answer is clear: Windows 7 64bit.
    Only a 64bit OS support full 4GB RAM. ;)

  • I have a question about Lightroom 5... I used it last night, I go to get on it today and its will not open. I have an error msg "Lightroom encountered an error when reading from its preview cache and needs to quit" Lightroom will attempt to fix the proble

    I have a question about Lightroom 5... I used it last night, I go to get on it today and its will not open. I have an error msg "Lightroom encountered an error when reading from its preview cache and needs to quit" Lightroom will attempt to fix the problem when reopened

    https://forums.adobe.com/message/6219922#6219922
    See if the issue in the thread above helps you to solve your problem.

  • Magnet destroyed my hard drive, I have many questions about my options.

    Ok, so I didn't realize my air condition remote was magnetic and I set it on my computer and bam my whole computer crashed. Now when I put my install dvd to boot up from, the drive makes some weird noises and then the DVD gets booted. And before you ask, its the drive needle making a sound and not the optical drive. I have a time machine backup from a few weeks ago so all my information is saved.
    So, I have insurance with state farm for accidental. If my claim goes through and apple installs the new drive, will I be able to get Lion back on my computer? I started out with snow leopard and installed lion via the app store.
    If for some reason doing the claim process will take forever or they don't accept it, as easy as this sounds can I just buy a new drive on amazon for like 50 bucks. (From what I looked at) Install the new drive myself and then bootup from the snow leopard dvd I have? Then log into the app store install lion and then hook up my external hard drive and restore my laptop back to its old self??? Or is it possible I can use a Lion time machine backup in snow leopard and when its done it'll be Lion?
    Thanks!

    Luisam911 wrote:
    So, I have insurance with state farm for accidental. If my claim goes through and apple installs the new drive, will I be able to get Lion back on my computer? I started out with snow leopard and installed lion via the app store.
    Of course. If you have a Mid 2010 or newer MacBook Pro, you have OS X Recovery, that allows you to reinstall OS X Lion even if it's not installed in your hard disk. To start in Internet Recovery, hold Command, Option (Alt) and R keys while your computer is starting. In this mode you will be able to format the hard disk and install Lion.
    If you have an older computer, you will have to install Snow Leopard and upgrade to Lion. To do it, first update to OS X 10.6.8 in  > Software Update, and then, open App Store > Purchases to download Lion.
    Luisam911 wrote:
    If for some reason doing the claim process will take forever or they don't accept it, as easy as this sounds can I just buy a new drive on amazon for like 50 bucks. (From what I looked at) Install the new drive myself and then bootup from the snow leopard dvd I have? Then log into the app store install lion and then hook up my external hard drive and restore my laptop back to its old self??? Or is it possible I can use a Lion time machine backup in snow leopard and when its done it'll be Lion?
    You can do that without any problem. You can use a backup created in Lion with Snow Leopard, but it's not recommended because it's possible that Snow Leopard won't work correctly. You have to restore the backup after upgrading to Lion, or from Internet Recovery, so you won't have to install Lion

  • HT5262 Hi, I have a question about iCloud. I have an ipod 4th generation and im getting a 5th generation. i have lots of games such as subway surfers and temple run 2. I worked and played really hard on earning stuff and have also made in app purchases. D

    Hi, I have a question about iCloud. I have an ipod 4th generation and im getting a 5th generation. i have lots of games such as subway surfers and temple run 2. I worked and played really hard on earning stuff and have also made in app purchases. Does iCloud save that kind of stuff?

    See:
    iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
    However, not all in-app purchases will transfer to another device. For which ones ill not see:
    iTunes Store: About In-App Purchases

  • HT201364 Hello ! i have a question about my Hard's Disc storage space. I have Mac book Pro 11" Retina with hard disk 120 GB . I want to make this update but its impossible because of no free space. And now i want to ask. Its 120 GB full space but i dont k

    Hello ! i have a question about my Hard's Disc storage space. I have Mac book Pro 11" Retina with hard disk 120 GB . I want to make this update but its impossible because of no free space. And now i want to ask. Its 120 GB full space but i dont know how.  It tells me lets say i have 30 GB movies but i dont have anything ! Can you help me with any way ? If i can do something to see what movies let's say means !  
    Thank you !!

    Hope this helps.
    1. Empty Trash.
        http://support.apple.com/kb/PH10677
    2. Start up in Safe Mode
        http://support.apple.com/kb/PH11212
    3. Delete "Recovered Messages", if any.
        Hold the option key down and click "Go" menu in the Finder menu bar.
        Select "Library" from the dropdown.
        Library > Mail > V2 > Mailboxes
        Delete "Recovered Messages", if any.
        Empty Trash. Restart.
    4. Repair Disk
        Steps 1 through 7
        http://support.apple.com/kb/PH5836
    5. Disk space / Time Machine ?/ Local Snapshots
       http://support.apple.com/kb/ht4878
    6. Re-index Macintosh HD
       System Preferences > Spotlight > Privacy
       http://support.apple.com/kb/ht2409
    If this does not help, you have to buy an external HD and move your movies photos.etc to
    the external HD.

  • I have a question about extracting pages.  When I do the function, adobe saves the individual files as " file name space page number ", so the files look like this "filename 1.pdf", "filename 2.pdf", "filename 3.pdf".  Without too many gory details, I a

    I have a question about extracting pages.  When I do the function, adobe saves the individual files as "<file name><space><page number>", so the files look like this "filename 1.pdf", "filename 2.pdf", "filename 3.pdf".  Without too many gory details, I am using excel to concatenate some data to dynamically build a hyperlink to these extraced files.  It casues me problems, however, for the space to be the the file name.  Is there any way to change the default behavoir of this function to perhaps use a dash or underscore instead of a space?

    No, you can't change the default naming scheme. You can do it yourself if you extract the pages using a script instead of using the built-in command.

  • I have a question about DWG files.  Can I open them on my MacBook Pro with OX 10.9.5 system?What app do I need to view and print them?

    I have a question about DWG files.  What app will allow me to open DWG files to view them on my Macbook Pro?

    Perform this Google search: ".dwg files on mac." The results should provide answers for you.

  • I have a question about Configuration of Post with Clearing

    I have a question about confiruation of the post with clearing which is t-doce 'FB05'.
    When I make post with clearing on 'FB05', I can change the additional selections.
    Where can I control the confiruation of the additional selections in t-code 'FB05'
    Please, tell me the menu path.

    Hi,
    In SPRO, go to
    Financial Accounting (New) > Accounts Receivable and Accounts Payable > Business Transactions > Incoming Payments > Manual Incoming Payments > Make Settings for Processing Open Items > Choose Selection Fields
    Hope this helps.
    Thanks

  • I have a question about using multiple ipads in our school.  Each of our teachers have a iPad and AppleTV in their classroom.  The issue is, with our classrooms so close in proximity to one another, is there a way to pair teacher

    I have a question about using multiple ipads in our school.  Each of our teachers have a iPad and AppleTV in their classroom.  The issue is, with our classrooms so close in proximity to one another, is there a way to pair teacher #1 iPad to its AppleTV without effecting/projecting onto the adjacent teachers #2 classroom AppleTV?

    Not as such.
    Give the AppleTV units unique names and also enable Airplay password in settings with unique passwords for each teacher.
    AC

  • Hi, I have quick question about use of USEBEAN tag in SP2. When I specify a scope of SESSION for the java bean, it does not keep the values that I set for variable in the bean persistent.Thanks,Sonny

     

    Make sure that your bean is implementing the serializable interface and that
    you are accessing the bean from the session with the same name.
    Bryan
    "Sandeep Suri" <[email protected]> wrote in message
    news:[email protected]..
    Hi, I have quick question about use of USEBEAN tag in SP2. When I
    specify a scope of SESSION for the java bean, it does not keep the
    values that I set for variable in the bean persistent.Thanks,Sonny
    Try our New Web Based Forum at http://softwareforum.sun.com
    Includes Access to our Product Knowledge Base!

  • Please i have a question about to YOUTUBE App.

    Dear all,
    i have a question about YOUTUBE app.
    i have Iphone 3G.
    as i use youtube a new error message has appeared "Cannot Connect to YouTube"
    noted that i could't use YouTube before.
    Thanks ,
    Ashraf

    I don't use that app. I just go to the web based site. You can share videos from the site, but not from the app, as far as I have been able to do. Try the web based version and see if you get the same error. Go through Safari is what I mean.

Maybe you are looking for