I have a question about backdating after upgrading to a larger minute plan.

I have overages in the amount of almost 400 minutes. We downgraded our plan back in Feb., to Nationwide talk and text 700 minutes because we had huge bills and were not using the minutes with that plan. So, we noticed last months bill we had 40 minutes of overages... okay, not too bad, we didn't say anything. Then this month we noticed that our "friends and family" numbers/option for numbers were gone! Rep said NOTHING when we downgraded about loosing them, in fact, I made the comment with the rep on the phone that 700 minutes with our friends and family numbers would be plenty (and it would have been), but since we have lost those, we are now incurring huge overages. So, today I called in, had it changed to 1400 minutes, which miraculously gave us our friends and family numbers back, but they are "unable to backdate to cover the overages" and we are now looking at a $700  bill to be billed out on the 10th of May. Even our online account said to upgrade our minutes and request and backdate on the account to keep from incurring the overage charges... So, my question is, has anyone else had this problem? Is this truly non-fixable? Am I going to be stuck with a $700 bill for one month????!!!! Do I need to call back tomorrow and try again for a backdate in the plan? I feel extremely cheated right now.

Vzn SHOULD be able to backdate your plan to cover current overages as long as your bill cycle has not closed (unless you made other changes to your account during the month). Call customer care

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