I have a question about ' correct for aspect ratio'

I have recently completed a wedding video, and the bride and her family have expressed disappointment that my footage make them ' look like a group of dwarves....  small and fat'.
My initial reaction to this was to say there is nothing I can do about their shape, however I did agree to investigate further. I have checked my cameras to ensure that I am filming in 4:3 aspect ratio.
I have noted tonight however that final cut (I use Final Cut Express 4.0.1) has a tool that allows you to 'correct for aspect ratio'. I cannot find reference to this in the user manual (although I am sure it is there). When I apply this to any clips, it does appear to stretch the images upwards/ vertical.
Should I be using this all times before editing?
Is this perhaps the cuase of the dwarf effect on the final footage? I have never had any complaints before.
Any help or experience would be appreciated.

Here is a screen shot of the clip properties. Pixel aspect is PAL- CCIR 601.

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